Wayne Key

Wayne Key Email and Phone Number

Program Manager, Enterprise Vendor Management Program at Symetra Life Insurance
Wayne Key's Location
Bellevue, Washington, United States, United States
Wayne Key's Contact Details

Wayne Key work email

Wayne Key personal email

n/a
About Wayne Key

Team player experienced in vendor management, program and project management, system analysis, and software development.

Wayne Key's Current Company Details

Program Manager, Enterprise Vendor Management Program at Symetra Life Insurance
Wayne Key Work Experience Details
  • Symetra
    Vendor Relationship Manager
    Symetra 2015 - 2017
    Bellevue, Wa
    Managed outsourced business operation vendors for Symetra's Service Operations organization. Primary contact between stakeholders and vendors for critical service vendors, handling RFP assessments, due diligence, contract requirements, negotiations, monitoring, invoicing, and reporting. Established effective relationships with vendors to drive business requirements, process improvements, performance, and risk control monitoring.
    View
  • Microsoft
    Vendor Infrastructure Solutions Manager
    Microsoft 2008 - 2014
    Greater Seattle Area
    Managed global outsourced customer service vendor infrastructure teams for Microsoft’s consumer and commercial customer service organization. Oversaw infrastructure solutions at over 10 customer service vendor facilities globally, driving operational excellence. Conducted root cause analysis with vendor IT teams to resolve infrastructure issues and provided status reports to stakeholders. Managed over 50 vendor customer service projects, collaborating with vendors, stakeholders, procurement, IT, and telecom departments. Performed onsite RFP assessments and audits at vendor facilities, reporting findings and recommendations to stakeholders.
    View
  • Microsoft
    Customer Service Delivery Manager
    Microsoft 2006 - 2008
    Greater Seattle Area
    Managed outsourced customer service vendor operations for Microsoft’s consumer and commercial customer service organization. Oversaw customer service operations at six facilities in North America, ensuring processes, training, and launches met contractual requirements. Presented monthly vendor performance and spend reports to leadership and coordinated annual strategic vendor meetings. Defined contract requirements with procurement and stakeholders, and participated in vendor negotiations.
    View

Wayne Key Skills

Vendor Management Program Management Software Project Management Cross Functional Team Leadership Service Delivery Process Improvement Management It Strategy Requirements Analysis Microsoft Sql Server Project Management Business Intelligence Contact Center Management Software Development Cross Functional Collaborations Vendor Relationship Management System Deployment Global Cross Functional Team Leadership Contact Center Technology Vendor Contracts Vendor Audit Outsourcing Management Performance Management Service Delivery Management Interpersonal Communication New Vendor Development Analytic Problem Solving Windows Server Database Administration It Solutions Infrastructure Services Operational Excellence Vendor Finance Project Planning Project Delivery Budget Management Financial Reporting Software Deployment Technical Support Customer Support Root Cause Problem Solving Technology Integration It Procurement Software Procurement Telecommunications Management Decommissioning Production Support Web Servers Deployment Planning Programming

Wayne Key Education Details

Frequently Asked Questions about Wayne Key

What is Wayne Key's role at the current company?

Wayne Key's current role is Program Manager, Enterprise Vendor Management Program at Symetra Life Insurance.

What is Wayne Key's email address?

Wayne Key's email address is wa****@****tra.com

What schools did Wayne Key attend?

Wayne Key attended Western Washington University.

What are some of Wayne Key's interests?

Wayne Key has interest in Social Services, Children.

What skills is Wayne Key known for?

Wayne Key has skills like Vendor Management, Program Management, Software Project Management, Cross Functional Team Leadership, Service Delivery, Process Improvement, Management, It Strategy, Requirements Analysis, Microsoft Sql Server, Project Management, Business Intelligence.

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