William Cox Email & Phone Number

Charleston, South Carolina Metropolitan Area

• Generated new guidelines in accordance with internal policies, streamlining operations to meet business changes and demands, reviewing performance data to monitor and measure productivity, goal progress and activity.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Controlling monthly operations budget, limiting financial discrepancies, costs and spend.
• Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
• Kept inventories accurate with daily cycle counts and periodic audits to identify and resolve variances.
• Delivered positive results through targeted human capital management, effectively sourcing, hiring, and developing top to strengthen workflow and productivity.

• Achieved success through direct actions that supported company’s productivity and quality standards.
• Engaged clients to provide information about company products and services, capitalizing on upsell opportunities.
• Utilized product knowledge and heightened communication skills to address customer concerns and remedy issues in a prompt and effective manner

• Actualized strategic business to business relationships with large accounts to secure on-going printing and document services projects; in addition, managed existing accounts while growing sales to new customers.
• Prepared and delivered sales presentations for clients showing success and credibility of printing products.

• Initiated and implemented internal policies to cultivate consistency and efficiency, ensuring business needs are met.
• Generated “demand-based” work schedules, utilizing sales volume and number of associates as primary factors.
• Employed performance data to evaluate and improve operations, target business conditions, and forecast needs.
• Communicated directly with customers in response to concerns (product, service), ensuring prompt resolution.
• Performed regular and on-going inventory checks, confirming ideal product levels, inventory controls for merchandise, and maintaining ideal backroom conditions (well-organized, proper stock rotation and profitable mix.

• Quality Assurance Analyst
• Collaborated with end users, technical support, programmers, and the project managers to create test production cycles, uncovering/correcting problems, and programming changes before implementing them into actual.
• During this time, a strategic buy-out by Washington Mutual occurred, resulting in a reduction in force including the IT Department. Production Control Analyst
• Awarded new position soon after joining the Information Technology (IT) Department; worked rotating shifts, implementing data from users in the company to produce desired reports from the nightly production update cycle.
• Managed nightly production cycle, supervising computer operators, working with on-call teams to correct problems, and generate large reports the next morning from the cycle.Computer Operator
• Promoted within three months to position in the IT Department.