Wendy Kramer Email & Phone Number

Detroit, Mi, Us

Sterling Heights, Michigan, United States

Warren, Michigan, United States

Provide expert guidance to customers on MI Talent profile creation and completion of Job Seeker Surveys, while offering comprehensive information on MI Works services and programs. Address inquiries regarding UIA policy and procedures, ensuring clarity and understanding for both customers and staff. Facilitate connections with community resources and support services tailored to individual needs. Manage a high volume of incoming calls, online chats, and website inquiries for three MI Works agencies, including customer check-ins, event reminders, case noting, and calendar management.

Remote

In my role as a UIA Claims Investigator for the State of Michigan, I meticulously reviewed and investigated a high volume of UIA claims, ensuring compliance with state and federal guidelines for eligibility determination. This involved analyzing claimant identity verification data for validity and escalating any instances of suspected fraud. Additionally, I conducted thorough monetary and non-monetary fact-finding reviews, issuing determination decisions while exercising discretion in the need for supplementary fact-finding. I facilitated comprehensive telephone interviews with employers and claimants to provide opportunities for rebuttal and clarification, ultimately rendering determinations or redeterminations based on the evidentiary record. Furthermore, I communicated rulings to claimants, outlining their rights to protest and appeal, and reviewed appeals, escalating them to the appropriate stage as necessary.

Royal Oak, Mi

As a Talent Acquisition Specialist at WSR, I spearheaded the recruitment of top-producing agents through a variety of methods including cold leads, sourcing, networking, and direct contact. Utilizing conversational, positive, and inspirational communication, I successfully recruited top-performing agents. Leveraging Brokerkit, I customized email and text campaigns to effectively connect with top talent. Additionally, I maintained open lines of communication with agents through spontaneous text, email, and chat interactions to address questions, concerns, and gauge interest in joining our firm. I actively engaged with potential candidates, promoting the virtual perks offered by our firm compared to traditional brick-and-mortar requirements. During discussions, I conducted thorough work/life and cost-benefit analyses to showcase the advantages of becoming a virtual agent with WSR. Furthermore, I conducted interviews with high-producing agent candidates in a conversational meet-and-greet style to assess their fit within our team.

Detroit, Michigan, United States

As a Client Serving Analyst at EY specializing in Indirect Tax, particularly within Bankruptcy, Restructuring, and Mergers & Acquisitions, I excel in managing distressed company databases. Leveraging indices and Debtwire, I meticulously review bond ratings, covenants, and assess short-term revolver obligations, especially concerning impending large balloon payments. Additionally, I handle job costing invoices and lead as a Pursuit Leader for new business engagements. This includes identifying client opportunities, initiating engagements, establishing budgets, and monitoring the process using Mercury CRM. My detail-oriented and strategic approach ensures smooth client service delivery in intricate financial scenarios.

Southfield, Michigan, United States

Meticulously review case files and proficiently prepare demand letters, pleadings, and various legal documents essential to the litigation process. With a strong track record in customer and client dispute resolution, adept at navigating complex legal matters while maintaining a focus on achieving favorable outcomes for all parties involved. Prioritize the cultivation of successful client relationships built on trust, transparency, and the commitment to timely resolution of legal matters. Additionally, excel in providing clear and concise written responses to patient inquiries, appeals, and complaints, ensuring effective communication throughout the legal process. As a Paralegal specializing in 3rd Party Consumer, LLT, PIP, and Insurance Subrogation Litigation, the role encompasses a diverse range of responsibilities crucial to legal proceedings.

Clinton Township, Michigan, United States

As an Office Manager Paralegal specializing in Real Estate, Estate Planning, Criminal, and Business Law at Vande Vrede & Lavigne, PC on contract from 2014 to 2015, I contributed significantly to the efficient functioning of legal and commercial operations. Responsibilities included handling various tasks such as bookkeeping, banking, and payroll within the law firm and partner-owned commercial storage facilities in Clinton Township, Michigan. Overseeing office operations encompassed administrative duties, scheduling, and facilitating communication channels. Utilizing legal expertise, I drafted contracts, legal documents, and managed attorney schedules to ensure seamless workflow. Additional responsibilities involved managing accounts receivable, accounts payable, attorney hourly billing, banking activities, and reconciliations for the firm and associated companies. Furthermore, I took on a supervisory role in storage facility operations, demonstrating proficiency in tenant relations and dispute resolution, ultimately contributing to the organization's overall success.

Novi, Michigan, United States

In this role, responsibilities include contacting patients directly via phone to facilitate payment arrangements for charged-off debts, ensuring a proactive approach to debt recovery. Close collaboration with billing managers is maintained to identify and rectify coordination of benefit and coding errors, enabling accurate rebilling processes. Additionally, oversight extends to a comprehensive range of tasks related to receivables management, including addressing patient disputes, appeals, grievances, and complaints across a network of 100 medical facilities. A commitment to patient-centered communication and resolution contributes to the overall financial health and operational efficiency of the healthcare organization.

Warren, Michigan, United States

Specializing in managing collections within legal boundaries, ensuring compliance with laws and regulations. Responsibilities involve negotiating payment arrangements with consumers, reviewing accounts, drafting demand letters, and initiating legal action if needed. Collaborating with legal teams and partners to optimize collection strategies for positive outcomes. Dedication to ethical practices ensures successful debt resolution and client satisfaction.

Aurburn Hills, Mi

Managed a national attorney forwarding network, overseeing auto deficiency, lease end charge off, uninsured total loss, and underinsured accounts. Established a legal queue within Oracle to streamline follow-up on outsourced legal files. Facilitated recruitment of individual lawyers or firms as necessary nationwide. Monitored performance metrics to ensure compliance, debt validation, and resolution of escalated matters for a team of approximately 20. Directed a seamless closure and pullback operation of outsourced legal files while in the role of President of the Special Collections Unit, coordinating the wrap-up on the non-legal side for the closure and outsourcing of the Special Collections Department.

Master Of Science Administration, Human Resource Administration

Bachelor Of Science, Business Administration And Management, General