Bill Doherty Email & Phone Number

Spirit Of St. Louis Airport

Lead third shift team in servicing inbound and outbound transient and tenant aircraft including properly timed pullouts for departure, fueling and passenger loading as well as putting arriving aircraft away in their hangars. Post flight line cleaning of tenant aircraft and contract detailing, washing, and bright work polishing of FlexJet aircraft while in maintenance facility. Deicing of aircraft departing in frost or winter precipitation. Select, train, and direct team members to accomplish assigned tasks.

Greater St. Louis Area

Fueling, servicing, and movement of aircraft on flight line. Customer service interaction with passengers and flight crews to assist with boarding and deplaning. Assist with ground transportation for passengers and flight crews. Loading and unloading of luggage or cargo onto and off of aircraft.

Local Chapter of an international nonprofit organization promoting sport and general aviation.Duties consist of assisting chapter president with all aspects of leading the chapter including recruiting new members, organizing fundraising and educational events, public relations and sharing the excitement of flying with a new generation.

St. Charles County Airport, Missouri

Customer service for small Fixed Base Operator and flight school. Rental/training aircraft scheduling, fuel billing, and pilot supply sales.

Spirit Of St. Louis Airport

Fueling, servicing, and movement of aircraft on flight line. Customer service interaction with passengers and flight crews to assist with boarding and deplaning. Assist with ground transportation for passengers and flight crews. Loading and unloading of luggage or cargo onto and off of aircraft.

Handled local office management tasks and associated vendors for corporate office of 150+ employees. Wrote office procedures including emergency/evacuation plans and led office wide training. Project management for local office reorganizations during construction and several division office closures in major cities.Wrote company policy and managed travel program including selection and communication with travel agency, hotels, and car rental partners. Managed national vendors for copiers, package services, and offsite record storage. Administrated company Workers' Compensation claims to ensure employees received care and claims progressed to completion. Administrated company OSHA recordkeeping compliance along with company Safety Manager.

Sourced, negotiated, and ordered custom or non-stock paper products for customers in divisions throughout Midwest. Coached customer service employees in product knowledge and information gathering. Resolved billing issues with accounting and credit departments. Served as backup to purchasing team leader, inventory buyers, and to Indianapolis division's key account merchandisers.

Managed store cashier and sales staff in processing customer purchases, returns, special orders, and telephone orders. Resolved customer service challenges through effective use of authority and customer contact in person and by telephone. Supervised store cash office to assure compliance with company policies and procedures as well as accuracy of all cash handling functions.

Coordinated customer deliveries, vendor shipments, and inter-store merchandise transfers. Assured accurate movement of incoming merchandise to sales floor as well as timely processing of vendor returns.

Researched and resolved inventory discrepancies quickly to maintain store's $2 million inventory to 99.6 percent accuracy. Employees received bonus as a result.

Developed customer accounts with personal visits and by telephone.

Master Of Arts, Real Estate Management

Activities and Societies: Alpha Kappa Psi Business Fraternity, Mu Tau Chapter President

Bachelors, Management, Afrotc, German

Activities and Societies: Air Force ROTC Cadet, Arnold Air Society