Michael Boyd Email & Phone Number

Texarkana, Texas Area

• Serve as the initial point of contact for all IT related issues including desktop support, pc imaging, deployment and documentation break/fix, and any additional IT needs.
• Administer and Support over 300 end user devices including HP desktops and thin clients, various laptops running XP and Windows 7, various printers – mostly HP and Ricoh.
• Administer and support over 50 servers, routers, storage and backup devices, and various other core system and networking devices.
• iPhone configuration, VPN setup, and support
• Configure deploy and support VPN devices (Cisco PIX 501 and ASA5505) for remote locations
• VPN support for mobile users via laptop

Texarkana Arkansas

• Served as the initial point of contact for all IT related issues including desktop support, pc imaging, deployment and documentation, break/fix, and any additional IT needs.
• Supported over 500 computers including Dell desktops and laptops running XP and Office 2007.
• Supported 50 servers including Dell Blade and Poweredge servers running Windows Server 2000 and 2003 and an HP SAN.
• Supported hundreds of peripherals including HP, Okidata, and Canon.
• Supported all the telephones, including a migration from POTS to VOIP.
• Supported Blackberries, wireless units (Intermec and Symbol handheld scanners), and radios in the plant.

§ Responsible for the deployment, administration, and maintenance of our TCP/IP based network running on Microsoft 2003 Server and using Active Directory architecture. Configured this server as a DHCP (later changed to reserved addressing scheme) server, file server and print server among other roles. Responsible for the deployment, administration, and.

Bba, International Business

Activities and Societies: 2000-2001 TAMUT- Computer Club - Public Relations Officer 2001 – Delta Mu DeltaNational Honor Society in.

Bachelor Of Business Administration (B.B.A.), International Business