Michael Boyd Email & Phone Number

Texarkana, Texas Area

• Serve as the initial point of contact for all IT related issues including desktop support, pc imaging, deployment and documentation break/fix, and any additional IT needs.• Administer and Support over 300 end user devices including HP desktops and thin clients, various laptops running XP and Windows 7, various printers – mostly HP and Ricoh.• Administer and support over 50 servers, routers, storage and backup devices, and various other core system and networking devices.• iPhone configuration, VPN setup, and support• Configure deploy and support VPN devices (Cisco PIX 501 and ASA5505) for remote locations• VPN support for mobile users via laptop• Active directory configuration/administration and NTFS permissions to control file level access• Microsoft Exchange administration• Remote support using a combination of Dameware, Remote Desktop, VNC, and LogMeIn Rescue• Monitor system (local and remote) uptime and work with third party vendors (Windstream, ATT, etc.) when downtime is experienced• Various reporting and light accounting functions• Configure, catalog, and monitor backup processes

Texarkana Arkansas

• Served as the initial point of contact for all IT related issues including desktop support, pc imaging, deployment and documentation, break/fix, and any additional IT needs.• Supported over 500 computers including Dell desktops and laptops running XP and Office 2007.• Supported 50 servers including Dell Blade and Poweredge servers running Windows Server 2000 and 2003 and an HP SAN.• Supported hundreds of peripherals including HP, Okidata, and Canon.• Supported all the telephones, including a migration from POTS to VOIP.• Supported Blackberries, wireless units (Intermec and Symbol handheld scanners), and radios in the plant. • Supported unit controllers (IPC’s) made by Advantech.• Deployed a company image of XP using Norton Ghost.• Supported TCP/IP network (both wired and wireless) based on Cisco equipment. • Toned out and terminated network cabling.• Utilized VNC, SMS, Remote Desktop, and Terminal Services to remote into PC’s and servers for support. • Coordinated help desk calls utilizing Service Desk Express software. • Managed user accounts with Active Directory on a Windows 2003 domain controller. • Monitored and maintained uptime of SCADA’s. • Assisted in the LifeCycle program where we upgraded over 200 old Dell laptop and desktops to newer units, using Norton Ghost to deploy the company image. • Participated in the removal of about 200 old telephones and replacement with Cisco VOIP phones.

§ Responsible for the deployment, administration, and maintenance of our TCP/IP based network running on Microsoft 2003 Server and using Active Directory architecture. Configured this server as a DHCP (later changed to reserved addressing scheme) server, file server and print server among other roles. Responsible for the deployment, administration, and maintenance of our 40 end user workstations + roughly 20 other devices and peripherals. Responsible for administration of user accounts, email accounts (both on the server end and on the users Outlook), backups, NTFS permissions, network security/antivirus, ethernet cabling, telecom punchdown/wiring closet, DNS, Windows updates and security patches (server and client), Sharepoint based intranet, VPN. Main desktop support contact for our end users, supporting hardware and software issues especially Microsoft Office 2003/2007. Using GotoAssist software, remotely supported Agents in the field.

Bba, International Business

Activities and Societies: 2000-2001 TAMUT- Computer Club - Public Relations Officer 2001 – Delta Mu DeltaNational Honor Society.

Bachelor Of Business Administration (B.B.A.), International Business