• First line support for Softrip product and reservation system• Triage issues and resolve bugs when they arise• Manage issues through Jira dashboards and tickets• Liaise with developers regarding on-going issues and development projects• Manage monthly system releases and ensure UAT runs smoothly and completed on time• Provide training to new employees and update staff on fixes and new developments• Assisted in implementing the Softrip system and migrating data from previous system• Aided in the implementation of a new website and ensuring bugs are fixed appropriately• Updating website content and layout in Drupal platform• Creating new pages as well as ensuring breadcrumbs and taxonomy are accurate• Understanding of Photoshop to edit and manipulate images for website use• Maintaining relationships with third-party companies and affiliates

• Maintaining the sales reservation system, Embarque.• Involved in integrating a new reservation system (Tr@veller) including the complete migration of data from one system to the other.• On-going maintenance to the new system and problem solving when bugs occur.• Provided training to existing staff on the new system as well as any new employees that joined.

• Communicating with foreign agents around the world to establish bookings and follow up on leads.• Used Embarque reservation system to create and complete transactions.

• Creating and finalising insurance policies while liaising with third-party insurance companies.• Used systems purposefully built for the insurance industry; Solus and Huon.