Ryan B.

Ryan B. Email and Phone Number

Fueling achievements through inquisitive exploration and keen insight. @ Brightspeed
atlanta, georgia, united states
Ryan B.'s Location
Boise, Idaho, United States, United States
Ryan B.'s Contact Details
About Ryan B.

Ryan B. is a Fueling achievements through inquisitive exploration and keen insight. at Brightspeed. He possess expertise in troubleshooting, telecommunications, project management, technical writing, tcp/ip and 43 more skills.

Ryan B.'s Current Company Details
Brightspeed

Brightspeed

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Fueling achievements through inquisitive exploration and keen insight.
atlanta, georgia, united states
Website:
brightspeed.com
Employees:
5
Ryan B. Work Experience Details
  • Brightspeed
    Platform Contact Center Ai
    Brightspeed Nov 2023 - Present
    Boise County, Idaho, United States
    As a Platform team member focusing on TSC and DRC needs, I ensure the quality of Contact Center AI (IVR, chat, SMS, cases) by:-Analyzing current systems and customer needs to streamline complexity.-Identifying opportunities to leverage Artificial Intelligence for enhanced value.-Maintaining consistent and helpful customer engagement across all channels.-Driving digital transformation to improve customer experiences and system performance.-Employing product management… Show more As a Platform team member focusing on TSC and DRC needs, I ensure the quality of Contact Center AI (IVR, chat, SMS, cases) by:-Analyzing current systems and customer needs to streamline complexity.-Identifying opportunities to leverage Artificial Intelligence for enhanced value.-Maintaining consistent and helpful customer engagement across all channels.-Driving digital transformation to improve customer experiences and system performance.-Employing product management methodologies to deliver solutions meeting stakeholders' needs.-Utilizing data-driven approaches and collaboration to understand requirements, validate hypotheses, and ensure accountability.-Facilitating cross-functional teamwork to achieve shared goals. Show less
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  • Brightspeed
    Product Owner Of Digital Engagement
    Brightspeed Oct 2022 - Nov 2023
    Boise, Idaho, United States
    Responsible for stabilizing digital engagement systems on day one of the Brightspeed acquisition, creating processes, training teams and aligning stakeholders on the strategy for our future state.-Keep legacy systems running for digital engagement (Contact Engine, Watson, Salesforce, Mobile App)-Gather requirements for a digital engagement platform for internal and external customers-Create processes and document repository to enable self help-Evaluate CCAI features to improve… Show more Responsible for stabilizing digital engagement systems on day one of the Brightspeed acquisition, creating processes, training teams and aligning stakeholders on the strategy for our future state.-Keep legacy systems running for digital engagement (Contact Engine, Watson, Salesforce, Mobile App)-Gather requirements for a digital engagement platform for internal and external customers-Create processes and document repository to enable self help-Evaluate CCAI features to improve operational success-Work with IT to resolve production issues, communicate RCA to stake holders Show less
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  • Min Stugä
    Founder
    Min Stugä Apr 2021 - Present
    Boise, Idaho, United States
    Our family started 'min stugä,' a hospitality venture that provides accommodations. It's a cabin nestled in the woods, next to a golf course, and within reach of a natural hot springs pool. Here are some highlights from this experience:-Strategy: research, branding, marketing, pricing, and guest services-Processes: created standards for cleanliness, maintenance, guest engagement-Financial health: managed budgets, tracked expenses, and optimized revenues-Product Manger… Show more Our family started 'min stugä,' a hospitality venture that provides accommodations. It's a cabin nestled in the woods, next to a golf course, and within reach of a natural hot springs pool. Here are some highlights from this experience:-Strategy: research, branding, marketing, pricing, and guest services-Processes: created standards for cleanliness, maintenance, guest engagement-Financial health: managed budgets, tracked expenses, and optimized revenues-Product Manger mindset: we've adjusted our business strategy several times to accommodate our customers needs to ensure profitability and sustainability Show less
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  • Centurylink
    Product Owner | Live Chat
    Centurylink Aug 2017 - Oct 2022
    Boise, Idaho Area
    -Led the product development lifecycle, from ideation to launch, for technician chat, resulting in a 37% increase in user engagement and 25% reduction in cost.-Collaborated with cross-functional teams, including the UI Path Team, Mobile App Team, Salesforce and Watson Team, to define product requirements and ensure on-time delivery.
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  • Centurylink
    Product Manager | Customer Self-Help Solutions
    Centurylink Apr 2005 - Aug 2017
    Boise, Idaho Area
    Led end-to-end product development for the customer self-help platform within the repair organization, driving a transformative shift towards enhanced user engagement and cost-efficiency.-Feature implementation ranging from search, analytics, surveys, digital engagement, forums, how-to videos, screen sharing, remote modem access, and real-time decision-making based on live data.-User engagement increased 600%, success increased 200% and a substantial reduction of support costs by $14.3… Show more Led end-to-end product development for the customer self-help platform within the repair organization, driving a transformative shift towards enhanced user engagement and cost-efficiency.-Feature implementation ranging from search, analytics, surveys, digital engagement, forums, how-to videos, screen sharing, remote modem access, and real-time decision-making based on live data.-User engagement increased 600%, success increased 200% and a substantial reduction of support costs by $14.3 million, underscoring the platform's tangible impact on the organization's bottom line.-Growth in platform utilization from 68,000 unique visitors in October 2010 with a success rate of 23% to 430,177 unique visitors in November 2016 with a success rate of 48%, reflecting a substantial and sustained increase in user adoption and satisfaction. Show less
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  • Pet Coach Online
    Founder
    Pet Coach Online Feb 2006 - Aug 2009
    Boise, Idaho, United States
    In 2005, I identified a crucial gap in the pet transportation market and leveraged my expertise to bring innovative solutions to pet owners worldwide. Recognizing the need for lightweight, cost-efficient pet strollers, I initiated the development of three distinct designs to become the 3rd largest pet stroller distributor in the United States.This journey ended in 2009.
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Ryan B. Skills

Troubleshooting Telecommunications Project Management Technical Writing Tcp/ip Call Centers Process Improvement Html Management Wireless Dsl Team Building Broadband Customer Service Social Networking Project Planning Negotiation Wan Wireless Technologies C# Program Management Software Development Javascript Asp.net Php Phpmyadmin Database Fundamentals Mobile Applications Cascading Style Sheets Visual Studio Notepad++ Sql Server Management Studio Adobe Fireworks Adobe Photoshop Strategic Planning Process Automation Automation User Acceptance Testing Software Development Life Cycle Mta Adobe Creative Suite Adobe Design Programs Adobe Creative Cloud Adobe Experience Manager Firmware Modems Abobe Xd User Interface Prototyping

Ryan B. Education Details

Frequently Asked Questions about Ryan B.

What company does Ryan B. work for?

Ryan B. works for Brightspeed

What is Ryan B.'s role at the current company?

Ryan B.'s current role is Fueling achievements through inquisitive exploration and keen insight..

What is Ryan B.'s email address?

Ryan B.'s email address is su****@****wow.com

What schools did Ryan B. attend?

Ryan B. attended College Of Western Idaho, Pace University.

What are some of Ryan B.'s interests?

Ryan B. has interest in Disaster And Humanitarian Relief.

What skills is Ryan B. known for?

Ryan B. has skills like Troubleshooting, Telecommunications, Project Management, Technical Writing, Tcp/ip, Call Centers, Process Improvement, Html, Management, Wireless, Dsl, Team Building.

Who are Ryan B.'s colleagues?

Ryan B.'s colleagues are Daniel Peele, Richard Bradford, Jake S., Larema Evans, Mike Krueger, Joshua Campbell, Claire Cosma Mailath.

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