In addition to leading a delivery team, I also managed a group of other API PO's (consistently around 10 total direct reports; both FTEs and onshore/offshore contractors), with further leadership responsibilities across the product management organization and multiple release trains; some of those responsibilities included:• Mentoring my direct reports on the art of the SAFe PO, product management principles, and API product development• Serving as a PO Lead for Travelport's new JSON API product, providing guidance and assistance to multiple teams• Facilitating PO/PM syncs and various cross-train / cross-product meetings to identify and analyze dependencies, roadblocks, defects, etc• Participating in strategic roadmap/epic/feature review sessions in preparation for PI Planning, as well as management level activities and ceremonies during PI Planning• Assisting in the creation of training materials and coursework related to product management standards, Travelport-specific scaled agile processes, new employee onboarding, and various product operations practices

In this hybrid PM/PO role, I supported the discovery and early development phases of the company's new JSON API product, engineered to support over 500 million transactions per day. Within the scaled agile framework, I was responsible for:• Writing the lean business cases and defining the epics and features in support of the product vision and strategy• Maintaining the product roadmap• Worked with a customer advisory board of global Online Travel Agents to validate and guide strategic direction• Writing the user stories and acceptance criteria• Prioritization of both the feature and user story backlogs• Collaboration with internal stakeholders, customers, ART troikas, and delivery teams to ensure a common understanding of our requirements, and to identify cross-team and cross-train dependencies• Assessment of emerging products in the API space, as well as competitors' offerings/capabilities• Defining KPI's; tracking and reporting on status and metrics• Ensuring my delivery teams had what they needed to meet iteration goals, PI objectives, and other commitments • Acceptance of features and user stories• Release management• Writing release notes for our customer developer portal• Delivering end of iteration and end of PI demos

As Product Manager of the Core CRM domain, my primary responsibilities included owning all feature enhancements and new product development from inception to market, communicating the overall schedule and status of my projects to the organization, developing and maintaining strong management controls throughout the product lifecycle that create visibility and keep stakeholders informed, ensuring that issues, opportunities and roadblocks are understood and actionable. As a domain, my team of full stack developers owned all applications, services, API's, and UI development related to the customer, contact, and compliance components of our web-based and mobile SaaS products.Specific tasks and contributions:• Lead story mapping workshops, wrote user stories and non-functional requirements, managed scope, owned backlog refinement and prioritization, facilitated team grooming sessions, directed user testing and pilots, and coordinated sales, marketing, training and launch activities• Successfully managed multiple cross-team projects, delivering revenue generating products to our customers• Implemented a comprehensive compliance solution that enabled successful market penetration in Canada, resulting in over $175,000 of new revenue in its first yearProjects of note:• Mobile App / APIs• Compliance solutions (DNC, CASL)• Mobile image capture and cloud-based (AWS) image storage solutions• Consumer segmentation• Consumer preference management• Extensive UI/UX redesign • Data hygiene, duplicate customer management, and customer/lead matching

As part of the Product Management leadership team, my primary responsibilities included leading a team of Product Owners; helping to instill a product-management focus (validating market need, improving our products via customer feedback, making sure that the organization’s vision is not lost in translation, and applying a metrics-oriented approach to obtaining and analyzing customer feedback to create product requirements that solve specific customer needs); assisting with revenue planning, go-to-market strategies, launch plans, and other needs with respect to creating and establishing market-leading solutions; influencing quarterly roadmap and resource planning; and owning various operational enhancements related to VinSolutions’ integration into the AutoTrader Group (now Cox Automotive Inc).Specific tasks and contributions:• Built and managed a team of six Product Owners• Helped lead the company's SAFe transformation• Served as technology facing product owner on several key product initiatives• Owned the definition and documentation of Product Management’s roles and responsibilities, various product operations processes, and communication/collaboration guidelinesI received the VinSolutions Product Management Employee of the Year award for 2014.

As one of the first employees hired for the newly formed Product team, this was a jack-of-all-trades role. My primary responsibilities were owning the information loop between customers and product development, translating customer feedback into core product requirements, writing user stories, managing backlogs, bridging the gap between Product and IT, defining documentation and process standards, and assisting with the transition to agile product development.Specific tasks and contributions:• Served as product owner and/or scrum master for multiple projects and teams• Played a major role in defining standards related to project documentation, requirements gathering, PBI construction, TFS implementation, UI/UX and other cross team collaboration, backlog management, and release notes• Established effective communication channels between Product and key internal stakeholder groups (Sales, Support, Operations, Training and Implementation), linking the flow of information and closing the gap between feedback, implementation, and execution

I primarily worked on full website redesigns for financial institutions and large manufacturers, in a client facing role, using a blend of waterfall and agile principles. My major responsibilities were facilitating stakeholder/client interviews, documenting requirements / writing user stories, validating current state business rules, collaborating with UI/UX and design teams, and being the source of truth for all requirements throughout the project lifecycle.

I gathered business requirements via stakeholder interviews, collaborated with user experience, documented and interpreted business rules as they evolved through client wireframe and creative reviews, and ultimately delivered a comprehensive functional design specifications document to be consumed by front-/back-end developers and QA. In a nutshell:)

In both a client- and technology-facing role, I managed customer relationships while solving for varying challenges related to commercial billing and payment processing, dealer management systems, custom data interfaces, and purchase/repair order authorizations and settlement. I served as a technical systems resource for internal end users while providing systems training and troubleshooting/problem resolution expertise.