All about AWS Cloud Foundations and Operations using AWS Config, AWS CloudTrail and AWS Systems Manager.About the Cloud Foundations team:The bedrock of AWS customer success comes from a solid foundation across four key pillars: security, identity, management, and operations. Our team, Cloud Foundations WWSO, works backwards from our customers’ business objectives and helps implement foundational capabilities so that these organizations can achieve greater efficiency, agility, and rapid innovation in the cloud. We partner closely with our service, go-to-market, and field teams to bring to market the services, solutions, and programs that enable our customers to focus on what’s most important for their business.

Technical Writer for the AWS Systems Manager service.

As part of the AWS Support team, I provide support to AWS customers subscribed to Business and Enterprise support levels, including several Fortune 500 companies and cutting-edge startups.• Subject Matter Expert in AWS Systems Manager• Providing world-class support for AWS customers across a whole range of services including: EC2 (Computing), VPC (Network Design, Subnetting, Firewall, Network ACL, Routing), EBS (Block Storage), Directory Services (Simple AD, AD Connector and Managed Microsoft AD), Workmail (Email), Route 53 (DNS), ELB (Load Balancer);• Interviewing candidates for the Cloud Support Engineer and Cloud Support Associate roles;• Working actively on hiring (phone screens) and mentoring the new hires on the new hire training and on the one-to-one mentorship program;• Helping customers solve critical, highly complex problems, applying advanced Windows debugging and troubleshooting techniques to provide unique solutions to customers' individual needs, using (but not limited to) the following tools: Sysinternals Process Monitor / Process Explorer / Autoruns, Wireshark, etc..;• Architectural and Security advising, helping customers to build compliant, reliable, efficient and cost-effective solutions to their business;• Creating knowledge articles, contributing to the development of other engineers, thus improving the overall response times and client experience

Cloud Support Engineer focusing on issues related to Windows

Cloud Support Associate focusing on issues related to Windows

Setup, configure, and manage print server consisting of 900+ printers, migrating from Server 2003 to 2012Create scripts using PowerShell to automate tasks and improve overall efficiencyMonitor and maintain virtual infrastructure consisting of VMware vSphere 5.5 ESXi server environment residing on Cisco or HP rack servers and blades connected to a NetApp SAN (FAS8000 Controllers) with over 250TB capacityMonitor Citrix environment consisting of over 7,000 local and international usersSetup, configure, and manage Azure Infrastructure: Cloud Service, Virtual Network, VM’s, Storage, Traffic Manager, Affinity Groups, SQL Database, and Websites

Assist Amerigas employees remotely over the phone in software, network connectivity, and password related issues.Install printers, monitors, laptops, projectors, and audio-visual equipment.Reimage and setup laptops to prepare for field use.

Assisted Students and Faculty in computer related issues.Provided technical support for projectors and printers.Worked On-Call phone on weekends on rotational basis.

Lab Experience: - Gel electrophoresis, Pipetting, Replication, Dilution, Plating, Staining, Microscopy (Optical and SEM). - Spectrophotometry, GFP-tagging, PCR and RT-PCR analysis, and Short-Tandem Repeat analysis. - ELISA assay, Hemagglutination assay, Immunoassay, Microarray analysis.

Accepted and returned keys to proper location.Helped students retrieve keys.Took inventory of keys present.

Worked with SAS, R, and JMP to perform statistical analyses.Constructed and designed case studies.Worked in groups to collect, analyze, and present information about real-life data.

Work to support the store management team to successfully complete the day-to-day tasks needed to support the operation of the store

Worked closely on investigating network paths of every building on campus.Communicated issues and proposed solutions to areas of low connectivity.Created database of every Ethernet port on campus and ensured functionality.