Originally called Guardian Technologies, in this role I provided an array of IT services to clients including the following.• Performed all roles required to setup and maintain a healthy business including administrative, advertising, phone support and on-site client support for brick & mortar business.• Responsible for interacting with clients both in shop, on-site and remotely to resolve their technical problems in a friendly and timely manner.• High level experience in laptop/desktop hardware repair from component level motherboard repairs to LCD replacements and everything in between.• Provided general phone, tablet and PDA support along with hardware repairs.• Performed all software required repairs such as virus removal, computer tune-up, software errors, updates and upgrades. • Management of two employees along with oversight and project planning.• Research, installation and management of POS equipment, OScommerce, VPN connections, Security systems and 12-camera equipment and networking solutions for company growth and needs• Provided on-site, phone and remote support solutions to weekly business subscribed clients.• Research, installation and management of client websites from standard 5-page HTML sites to complex OScommerce PHP shops with secure check-out. Also working knowledge of SEO keyword optimization and website security.

• Technical lead for the planning and implementing an upgrade from Symantec security Enterprise version 10 to Symantec Endpoint Protection version 11 along with sole administration of the two.• Responsible for patching and overall security to five AD servers, six web servers, seven file servers along with other company critical equipment within the network.• Responsible for the research and immunization of virus outbreaks as they occurred. • Daily administration to Windows 2003 active directory and file servers supporting both the LAN and WAN needs.• Assisted with VOIP phone upgrade for remote offices and planning of corporate location upgrade.• Acted as technical lead for problem escalation within my group.• Project lead for the research, purchase and roll out of desktop/laptop & monitor upgrades to cover the future needs of various departments. • Provided 24 x 7 support for the Internet, VPN, email and other company related problems that happen after hours.• Both assisted and took on lead for higher level network related issues over T1 and the local LAN.• Responsible for writing company technical how-to’s and step by step documentation processes that assisted employees on how to connect to technical servers, VPN networks, application updates, installations and various other company IT equipment. • Effectively built vendor relations with deep corporate discounts.

• Responsible for the assembly, imaging & final inspection of 650 IBM xSeries 236 servers.• Supported lower level technicians tasked with imaging 2000 IBM ThinkCentre POS registers. • Assisted in all aspects of a large national retail store POS upgrade.• Acted as technical and project leader, provided organization and guidance, and developed improvement ideas on projects.

• Provided phone support to large corporate companies such as hospitals, professional sports, music, movies & gamming industry, government installations such as NASA along with many other high profile equipment critical companies within the United States and over seas.• Routinely worked with Oracle and Support Force to log and research problems.• Utilized 3rd party companies to dispatch technicians for onsite repairs and equipment replacement.• Equipment supported included workstations, servers, tape/disc libraries, RAID storage arrays, JBOD’s & Network Attached Storage.

• Provided software and hardware support for all printing devices and PC workstations.• Provided telephone and onsite support for hardware and network concerns.• Setup and maintained two MAC OS 10.x servers – responsible for integrity & reliability of both client and server-side functions.• Maintained and supported system backups.• Setup and managed a 12 base-station wireless access point for 150 MAC OS 9 and 10 laptops covering 4 floors.• Support of typical day-to-day needs required by 150+ MAC OS 9 & 10.x users.