Michael Webster Email & Phone Number

Windsor, Ontario, Canada

On-site technology support for Erie St. Clair hospitals, currently located at Windsor Regional's Metropolitan Campus, providing support for endpoints, printing solutions, device peripherals, applications, and more. Providing prioritized service based upon ITIL standards and issues affecting clinical practice and patient care.Supporting the deployment of new hardware and the implementation of improved clinical systems that help streamline workflows and prioritize security guidelines.

Network administration of 45 locations across Ontario, including security endpoint solutions, enterprise-grade server hardware, and all levels of networking devices.Provided technical support to users, Active Directory and Microsoft 365 administration.Integrated all devices with MFA on endpoints and network devices.Supported the expansion of network infrastructure and IoT devices, involving network cabling, network design planning and documentation.Administration of various… Show more Network administration of 45 locations across Ontario, including security endpoint solutions, enterprise-grade server hardware, and all levels of networking devices.Provided technical support to users, Active Directory and Microsoft 365 administration.Integrated all devices with MFA on endpoints and network devices.Supported the expansion of network infrastructure and IoT devices, involving network cabling, network design planning and documentation.Administration of various systems, including Veeam, WMS, CAPP ERP, VoIP systems, and various others through Windows Server systemsNetwork management through Fortinet firewalls, HP switching solutions, Juniper switching and wireless networking solutions, and Cisco appliances.Projects have included the deployment of Apple MDM, MFA solutions, VoIP phone transition, and replacement of network infrastructure. Show less

Windsor, On

Customer Service, Shift ManagementCoaching & Training of new employees, and developing a growing leadership team.Daily verification of employee payroll, cash deposits, food safety procedures, etc.Management of inventory system to measure stock levels, mitigate variances, and minimize costsManage and execute preventative maintenance on all restaurant equipment and hardwareProvide support for all restaurant technology platforms within a franchise of 11 restaurantsLed… Show more Customer Service, Shift ManagementCoaching & Training of new employees, and developing a growing leadership team.Daily verification of employee payroll, cash deposits, food safety procedures, etc.Management of inventory system to measure stock levels, mitigate variances, and minimize costsManage and execute preventative maintenance on all restaurant equipment and hardwareProvide support for all restaurant technology platforms within a franchise of 11 restaurantsLed projects to digitize work processes, including daily shift paperwork, food safety recordsPiloted programs at 2 restaurants to deploy new POS systems that allowed the integration of a loyalty program for customers. Show less

Windsor, On

Accounting And Business/Management

Computer Systems Technology, Information Technology