Wei Lin Email & Phone Number

Macquarie Park, New South Wales, Australia

Sydney, New South Wales, Australia

Nsw

• Answer and resolving a customer enquiry, giving the best solution in the area of sales and technical support.• Dealing with customer enquiries, delivering outstanding customer experiences through taking ownership and following up #TOFU.• Manage inbound interactions from different areas: service, sales support, sales, financial services, and technical support.• Effectively moderate and engage with customers via digital platforms and voice cover from entertainment, home and mobile… Show more • Answer and resolving a customer enquiry, giving the best solution in the area of sales and technical support.• Dealing with customer enquiries, delivering outstanding customer experiences through taking ownership and following up #TOFU.• Manage inbound interactions from different areas: service, sales support, sales, financial services, and technical support.• Effectively moderate and engage with customers via digital platforms and voice cover from entertainment, home and mobile products.• Handling complaints and providing appropriate resolutions within set timeframes.• Raising service ticket to Senior Expert or Coach if issue cannot be solved on the spot and provide follow up commitment to customer and take ownership of the issue.• Creating unique customer connections through building long lasting customer relationships.• Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty.• Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.• Secondment of Subject Matter Expert to trained new hires and monitored sales performance• 100% compliance all the time. Show less

Sydney, New South Wales, Australia

• Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.• Maintained and recorded customer information in database.• Answering incoming customer enquiries with outstanding customer service.• Creating unique customer connections through building long lasting customer relationships.• Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum… Show more • Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.• Maintained and recorded customer information in database.• Answering incoming customer enquiries with outstanding customer service.• Creating unique customer connections through building long lasting customer relationships.• Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty. Show less

• Managed store by hitting top NPS score within NSW.• Developed working knowledge of available products and services.• Ensured selling programs and promotions were taught, demonstrated, and executed.• Boosted team morale and overall sales volume by creating employee incentive sales contests.• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.• Managed inventory tracking and physical inventory counts to minimize… Show more • Managed store by hitting top NPS score within NSW.• Developed working knowledge of available products and services.• Ensured selling programs and promotions were taught, demonstrated, and executed.• Boosted team morale and overall sales volume by creating employee incentive sales contests.• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.• Managed inventory tracking and physical inventory counts to minimize loss.• Resolved customer problems by investigating issues, answering questions and building rapport. Show less