• Seconded to Union of Security Employees (USE)• In-charged and managed 26 unionized companies; effectively built and established strong partnership with company stakeholders• Overall in-charge for the union's Mediation Service, which includes manpower management, setting up of operating processes and overseeing case assessment and handling by the mediators. • Overall in-charge of the Industrial Relations matters; strategize ways to enhance the labour-management relationships between the union and companies, as well as ways to enhance the employment practices of the company• Partner with companies to vet and ensure Human Resource policies and practices are legally compliant, effective and fair• Reporting Officer for USE administrative team; oversees administrative duties as well as manpower planning and arrangement for administrative team

▪ Seconded to Education Services Union (ESU)▪ Represented thousands of workers in collective bargaining to seek enhancement in working standards and employment terms▪ Provided workplace representation and resolved individual employee disputes and grievances▪ Partner with companies to vet and ensure Human Resource policies and practices are legally compliant, effective and fair▪ Oversee multiple portfolios which requires planning, organizing and execution of events and conferences▪ Appointed as OJT instructor; mentored and coached new hires, equipping them with the skills, knowledge and best organization practices to excel in their role

▪ Supported secretariat role for the Security Tripartite Cluster for the Progressive Wage Model for the low-wage sectors▪ Supported and contributed towards the formulation of the Progressive Wage Model for the Security Sector ▪ Collaborated with Ministries and companies to address workers’ concerns and effectively advocated for the adoption of initiatives (e.g. Best Sourcing Initiatives) to uplift the employment terms for the workers▪ Organized various outreach programmes and dialogue sessions with industry stakeholders ▪ Provided employment advisory to workers and assisted them with workplace disputes