Weldon Cross Email & Phone Number

Monroe, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

*Acquired by SAP, April 2018*Callidus Software Inc. (NASDAQ:CALD), doing business as CallidusCloud, is a leading provider of cloud software. CallidusCloud enables organizations to drive performance and productivity across their business with our hiring, learning, marketing and selling clouds. From back office to the field, from desktop to mobile, we ensure organizations have the right tools to be more effective and perform better.The combined power of our clouds, our people and our partners fuels growth, empowers the work force and delivers real value. CallidusCloud drives performance and productivity for over 1500 leading organizations. Small, medium and large enterprises across multiple industries and geographies rely on CallidusCloud for quicker hiring, simpler learning, better marketing and smarter selling.SpecialtiesIncentive Compensation, Sales Performance, Sales Coaching, Sales Assessments, Sales Enablement, SaaS, Marketing Automation, CPQ, Territory & Quota Management, Sales Onboarding, Mobile Learning, Sales Gamification, Channel Management, Big Data, Sales Analytics

Atlanta, Ga

ASH helps the world's largest and most successful retailers get closer to their customers. From their offices in the UK and US, they design and install in-store IT systems -- including world-class people counting and behaviour tracking software. In just over a decade, they have become the go-to integrations specialist for systems deployment, asset renewal and people counting. Their approach is consultative and future-proofing, and has won them a loyal client base that includes some of the globe's biggest players. Their track record for seamlessly implementing even the most complex and challenging of projects is rivalled only by their reputation for outstanding customer service SeeMore at http://ashprojects.com/* Oversaw the successful implementation of client traffic counting devices and ensured online calibrations had been completed for data capturing purposes. * Provided Project Management for multiple high value projects, from Scope, Time, Budget, and Quality to set customer expectations in addition to ensuring deliverable deadlines were met.* Managed on-site technicians/vendors through issues and risks associated with project requirements. * Acquired and provided resources necessary for each project, which included submitting RFQ’s and PO’s for services, and the scheduling of installation and site surveys. Updated and managed US SharePoint site.* Handled customer and vendor escalations as well as tracked issues to ensure future site installations completed without escalation. * Served as the liaison between key stakeholders, customer, vendors, and internal teams by producing reports and data analysis ensuring appropriate levels of communication are maintained within the scope of the project.* Attended and coordinated regular meetings and communication with the customers and stakeholders to discuss Project/Service delivery, identify improvements, and promote IT services and capabilities.

Greater Atlanta Area

* Reviewed, contracts to verifying accuracy and completeness. Communicated any required corrections / changes back to Sales for completion or directly with the customer.* Provided Tier I phone support as needed throughout order lifecycle.* Effectively communicated with Sales, Retention, and other Service Delivery departments to obtain any required information and documentation in order to proceed with the order and/or resolve escalations.* Validated addresses, confirmed bandwidth availability and placed access orders (T1, Metro Ethernet, and Fiber). * Project managed and owned customer account Service Requests from access order through installation.* Provided general support to questions by customer for orders currently in the pipeline * Worked closely with other internal departments and Coordinated Services Groups to ensure timely Service Request processing.* Ensured customer expectations were set accordingly during the order lifecycle while meeting Service Level Agreements (SLA’s).* Thoroughly documented customer communications in CRM (Siebel).* Informed Coordinated Services Management in an expeditious manner of any unresolved issues impacting the customer’s service, and worked to resolve issues with minimal customer impact

Greater Atlanta Area

* Coordinated all building services and repair across multiple sites. * Managed contracts for business and technical services providers (e.g. vending, audio/visual, office equipment, digital printshop, shredding, janitorial, safety and security).* Facilitated key vendor engagements (including construction, maintenance, and office services). Participated in vendor selection, RFPs, negotiations, contract management and renewals.* Administered help desk ticket system to ensure timely response, tracking and close out of tickets. Provided multiple reports to leadership including capacity planning, maintenance, and service levels.* Prepared and reviewed operational and compliance reports to ensure accuracy and efficiency.* Supervised construction projects in multiple buildings including architectural and design review.* Managed multi-building campus inventory, access control, and cross trained new facility resources.* Managed furniture inventory, work orders, service and safety tickets, as well as offsite storage.* Managed and replenished consumable inventory including core office and meeting room supplies.* Coordinated emergency response team for fire evacuation and disaster response. * Managed relocation logistics and generated new requirements for new facility projects and programs.* Served multiple departments to identify their facilities related requirements and propose and manage cost-effective solutions

Greater Atlanta Area

• Supported both the sales and operations team to meet project requirements by on-boarding vendors and subcontractors.• Resolved compliance issues between the vendor and accounts payable to meet contract payment schedules. • Managed, and reviewed all aspects of vendor relations in order to fulfill the requirements of contract agreements. • Collaborated with project managers to provide billing data to pay vendor invoices to maintain fiscal and budgetary limits. • Generated operations and financial monthly reports to include vendor spending reports, monthly, quarterly, and fiscal reports. • Processed all professional service payments for Finance Team in a timely manner to meet payment terms and maximize vendor discounts. Provided information to Finance Team promptly. • Managed non-billable expenses, equipment orders, and FedEx billing for full-time staff. • Assisted the transition between Accounts Payable US and Accounts Payable India by ensuring that all conformed to the new billing structure which included training subcontractors and vendors.

Atlanta, Ga

• Supervised the Atlanta facility. Responsible for the acquisition and maintenance of all office equipment, vendor relations, as well as, contract negotiation. • Directed all aspects of the technical infrastructure, architecture, design, and workflow of corporate expansion project.• Assisted both Vice President of Professional Services and Vice President of Technology, serving as the liaison between upper management staff and customers both domestically and internationally.• Teamed with supervisory staff in evaluating work status, addressing and resolving problems. • Ensured staff complied with established corporate standards, review and evaluate the work and performance of others within quality and quantity standards. • Planned, directed, and coordinated events, meetings, conferences, extensive international and domestic travel in addition to preparing creative documentation and PowerPoint presentations for customer marketing purposes, as well as, administrative affairs.• Oversaw various human resource activities including interviewing potential administrative staff, processing personnel forms, assignment allocation, PTO tracking, team building, and policies and procedures development. • Managed the planning, developing and organizing of training sessions including the delivery of training and development programs.• Supervised the daily operation of support services staff and office activities to achieve maximum expense control in multiple currencies, and productivity including inventory, ordering office supplies, expense reports, and travel forms.

Greater Atlanta Area

• Assisted the Vice President/News Director, management and newsroom associates. Assisted in new employee training and development.• Drafted confidential documents, proposals, including multifunctional spreadsheets, PowerPoint presentations, policies and procedures.• Organized office and community functions, travel arrangements, vacations, and payroll sheets. Directed and provided tours both on and off site.• Created, implemented, and maintained viewer databases and compiled reports. Responsible for creating, proofing, production, and distribution of quarterly newsletter.• Maintained schedules and calendars, executed purchase orders, and supply inventory, as well as, monitored newscasts.

Bachelors Degree, Business Management

Associates Of Applied Science Degree, Computer Information Systems

Certification, Microcomputer Specialist

Education record

Education record