Customer Service Manager
3340 E Andy Devine Ave, Kingman, Az 86401
• Ensures customer care and selling are #1 priority • Maintains a clean work area and replenishes required supplies • Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook • Know what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet) • Displays strong skill sets in use of the Remote Maintenance Unit (RMU) • Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and Open/Empty Packages • Understands and adheres to American with Disabilities Act (ADA) guidelines when assisting customers with special needs and follows up with the Front End Lead Associate to ensure wheelchairs are available and operational at all times • Offers great, friendly, and efficient customer service by responding quickly to customer calls, making eye contact, smiles and greet customers, answers customers questions and concerns • Answers telephone professionally; monitors incoming calls to ensure timely associate response. Understands and uses proper intercom (P.A.) etiquette • Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the sales floor • Understands the processing of Western Union transactions and money orders. Adheres to all policies and laws governing wire transfers • Understands how to use the on hand inquiry option in the register, and comply with register prompts • Communicates with the manager on duty regarding the completion of the Ad Verification form • Understands precise register functions including, but not limited to: processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments. Assist in training checkout service and service desk associates