Wendy Marsh Email & Phone Number

Orlando, Florida, United States

Operations Manager and Product Growth Strategist - Endless Vacation Rentals - Travel and Leisure.Maximizing revenue from at risk inventory via external Business Partners. Relocated at company’s request to Orlando in 2019• Responsible for a revenue line of upwards of $15 million annually.• Consulting, planning and implementation of reservations sites for various clients and wholesale business partners in the open market. (1 - 3 sites with different customization).• Created XML data feeds for Business Partners to access our inventory to promote on their own websites. Multiple proprietary programs used to facilitate this.• Assisted operations set-up on these for Latin America, Europe, Asia and South Africa teams as well as troubleshooting any operational or technical issues during or after set-up.• Managing of operations processes used for the sites.• Technical and operations consulting with new clients and/or internal Business Development teams.• Knowledge sharing with internal stakeholders addressing planned changes for processes or platforms used.• Various reporting requirements both internal and external.

Parsippany, New Jersey, United States

Inventory Management for Asia, Pacific, India, South Africa and North AmericaMaximizing utilization of inventory while supporting revenue targets• Responsible for the North America, Asia, Pacific, India and South Africa markets.• Inventory accessibility and pricing adjustments to maximize revenue and utilization across all lines of business in these markets – about 4,000 properties.• Strategizing marketing opportunities via targeted offers to specific members. Increased utilization and adjusted pricing to meet regional targets of both.• Managed a team of 3 in 2 countries.• Travelled to the international offices to provide training, discuss strategy and other opportunities with the local teams, as well as meeting with senior leadership to offer recommendations and/or solutions for regional targets or any other business challenges.• Received multiple recognition awards (Count on Me) from various colleagues and leaders.• Mentored 3 members within the same department over a combined period of 4 years.

City Of Johannesburg, Gauteng, South Africa

Call Center Team Lead for 3 YearsIT Systems Tester and Support for 5 YearsRevenue Management for 2 years, then moved to the USA.• Inventory Management – started the Inventory Management Team in South Africa and managed the team of 5. Responsible for pricing and accessibility of South African inventory as well as the various clubs and their rules. Chosen to join the new Global Inventory Management Team in Parsippany, New Jersey. • IT Department – Help Desk and system testing, including all the testing for a new internal reservations system, which is still being used. Participated in the Y2K planning and testing.Managed a team of 3.• Call Center Operator/Team Lead – answered calls, reservations and complaints.• Resort Services – called on various resorts for relationship building and customer servicesRecipient of Person of the Year Award.