Wendy Pollard Email and Phone Number

Ensuring all administration, reception duties and enquiries are handled professionally with a focus on delivering excellent patient care at all times. Liaising with patients and key stakeholders to complete booking requirementsManaging all administrative work on the ward and supporting the clinical team including managing the appointment system ensuring patient records and all documentation are processed accurately and in a timely manner with patient confidentiality being respected at all times. Preparing medical notes for each patient in accordance with the hospital protocol.Liaising with consultants secretaries in order to book appropriate follow up appointments.Obtaining relevant test results for patients.Meet and greet patients and their family. Acting as an excellent ambassador for the hospital by being warm, welcoming and always happy to help.

Summarising patients medical recordsProcessing prescription requestsAdministrator for surgery in primary care clinics.Scanning post and forwarding to relevant GPDealing with patient enquiries by phone and face to face