Managed and oversaw day to day operations of 28 Rural Development units as well as 25 LIHTC townhomes and Section 8Prepared and completed daily paperwork for residents, maintenance, accounts receivable/payable, USDA and payrollProcessed monthly delinquency reports as well as USDA rental reportsVerified and input rent check amounts and prepared bank depositsCollaborated with supervisor regularly on late payments, COVID protocol and updated lease termsFulfilled HUD and USDA compliance requirements by handling certifications, annual recertifications, REAC inspections, city inspections and annual unit inspections Created and implemented a successful anti bully community plan for both communities reducing property damage, complaints and hostility significantlyCoordinated maintenance requests, scheduled vendors and handled resident issuesCompleted yearly recertification paperwork and properly maintained filesHandled delinquent accounts and court cases if necessaryScreened applicants on the waiting list, verifying applicant and tenant income, assets, student status and other relevant informationReviewed lease terms extensively with renters while ensuring all required paperwork was completedScheduled and processed move in and move out inspectionsPlanned and executed monthly resident events as well as weekly events for younger residentsPurchased and maintained office and maintenance supply inventory

Maintained excellent customer reviews on Yelp and GoogleConducted monthly marketing and community events, such as Margarita Mondays, Comedy Nights, Open Houses and Pop Up advertising at local hospitality establishmentsFilled vacant units promptly maintaining a 42% and above closing ratio in a 435 unit Lease UpFully abstracted all leases and entered all pertinent information into the property management system.Entered bank deposits through the Yardi Voyager EZ Deposit BankingWorked effectively in a heavily cross-functional, fast paced environment conducting a minimum of 10 apartment tours per dayMonitored common areas for cleanliness and safety and reported any issuesHandled maintenance requestsAttended all ongoing training offeredAdvertised on Craigslist and other social media platforms multiple times a day

Conducted background checks on applicantsCollaborated with property managers to keep units ready for new tenants and oversee smooth movesFielded interested leads' phone calls and emails, providing immediate response to questionsShowed units to potential residents and answered questions about life in the communityScored and maintained 95% or above on “secret” apartment shops by employer and Fair HousingContacted and followed up with residents after community tourProcessed all rental applications and lease paperwork Managed daily and weekly marketing and leasing reportsTrained continuously through Avalonbay University in person and onlineOvercame objectives