o Primary owner of the business relationship between Imagine Learning and the customero Build and foster relationships by understanding customer needs, proactively addressing issues, and ensuring consistent communication to drive satisfaction and loyaltyo Accountable for customer engagement, retention, growth, satisfaction, and stakeholder value throughout the client lifecycleo Represent client interests within the company by collaborating with product and support teams to enhance the product, address concerns, and ensure a positive customer journeyo Partner with Sales Account Executives through sales, renewals, and growtho Guide clients in maximizing value via success planning, tailored support, sharing best practices, and monitoring usageo Serve on additional solutions teams and panels to enhance the CSM role

I will always be an educator, bringing my teaching skills and mindset to every role I take on. I was awarded a lifetime teaching certification by the Louisiana Department of Education. I have also earned a California teacher certification. Education:Southeastern Louisiana University: Master of Education – Technology LeadershipOur Lady of Holy Cross College: Bachelor of Science - Education Dept. of Education Certifications: Teacher Certifications- Louisiana, CaliforniaEducational Technology Facilitator CertificationComputer Literacy Certification

Technology and Learning Center- Director/Founder (sold storefront 01/2022)Educational Technology ConsultingWebsite Development, Graphic Design, and Social Media Marketing

• Leadership role in the development, planning, and implementation of the school plan for instructional use of technology, as well as staff training and support of all hardware/software. • Oversee technology budget & expenditures• Coordinate technology audit and make campus-wide recommendations• Collaborate with school administration• Provide technical information for educational technology grants• Review and advise on SMS database transition• Transition old database to new, and setup new SMS• Assist marketing with website transition • Train faculty and staff on new database and other technologies• Establish a technology team and protocol for staff/student tech needs/repairs• Scout and Interview candidates for 2015-2016 Technology Director

• Leadership role in the development and implementation of the school plan for instructional use of technology, as well as staff training and support of all hardware/software. • Develop and provide workshops and training materials for teacher technology ease of use.• Plan technology curriculum for elementary and middle school students.• Support faculty and staff in dealing with technical issues. • Collaborate with school administrators to develop/enhance the school technology plan and curriculum, as well as plan and execute budget expenditures.• Grant planning, budgeting, and writing.• Troubleshoot network infrastructure and coordinate repairs and upgrades.• Maintain campus technology- provide repairs, maintenance and replacement.• Database setup, management and backups.• Marketing- Provide all aspects of graphic design for publications. (Original ad artwork published in magazines, newspaper, and online media)• Design and maintenance of school website and online publications.• Implement a procedure for the evaluation of software, hardware, and coursework. • 2005-2007- taught prek-7th grade computers and technology

Business ManagerVideo, Web & Graphic Design

• Duties and responsibilities same as above Kehoe-France employer, including K-8th Computer teacher.• Currently maintain relationship as tech consultant.