Special Trophies and Awards, Unit Awards, Memorializations, CMS MAJCOM POC, and others assigned.

AFGSC/A1 - Chief, Executive Support. Office Manager of Executive Office for the Director and Deputy Director, Manpower, Personnel and Services, Air Force Global Strike Command. Barksdale AFB, LA....

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Analyze data to determine answers to questions from customers or members of the public. Transmit information or documents to customers, using computer, mail, or facsimile machine. File and maintain records. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Enroll individuals to participate in programs and notify them of their acceptance.

Directorate of Manpower, Personnel and ServicesAFGSC/A1Barksdale AFB, LAPlayed a key, multifaceted role in employment development and in customer service management. Coordinated, supervised, and completed personnel functions regarding: source documents; personnel action requests; unit, field, and master personnel records. Interviewed and classified airmen and officers according to Air Force policy and procedures. Updated personnel records regularly in order to ensure accuracy at all times. Managed Air Force Retention programs, advised military personnel on benefits, and career progression. Monitor and ensure personnel compliance to Air Force policies, directives, and procedures. Trained new employees on job duties; received feedback from their employers and made adjustments as needed to training materials and methods in order to ensure superior level of preparedness of newly trained employees. Created tracking database which allowed to be proactive to upcoming awards. Resolved customer complaints and answered customer’s questions regarding policy and procedure.

Processed LOM, DSMs

Directorate of Manpower, Personnel and ServicesACC/A4Langley AFB, VACompiled and maintained accuracy of personnel records re: mailing address, absentee records, supervisory reports, and dates/reasons of transfers, promotions, and terminations. Prepared reports based on reviews of employment records as requested for superiors. Accurately file employment records according to Air Force standards. Explained policies, benefits, and procedures to employees and/or job applicants. Collaborate with other departments and employers to ensure accuracy and completeness of personnel records. Answered questions and inquiries made concerning examinations, benefits eligibility, salaries, and leave. Proactively monitored personnel system in order to increase awareness of trends and or issues affecting personnel. Reviewed records in order to accurately resolve issues regarding cumulated sick days, vacation time, and salary. Answered incoming phone calls from employees, employers, management, and job applicants. Responding to all incoming correspondence to the Human Resources Department. Verified all information in personnel files as accurate by making phone calls and sending emails for confirmation.