Wendy H. Email & Phone Number

Santa Clara, California, United States

Santa Clara, California, United States

• Drove all high-level project risk identification and mitigation surrounding staffing resources and technical capacities.• Introduced standardized interdepartmental communication templates and practices to improve reach and cut redundancies.• Established a structured project/change request process to streamline client intake and project prioritization for project teams.• Established standardized best practices for program management and empowered company-wide compliance with processes.• Led training and mentoring for 7 junior project managers to foster continuous performance improvement and engagement.• Work with the Product and Data Science teams to use business data and statistical methods to determine key drivers and allowquick adjustments to increase acquisition/retention rates.• Develop program and project plans to manage timelines, milestones, and dependencies with team leads.• Own the quarterly/half yearly roadmap planning to ensure alignment of business strategies and determine the appropriate time and resources required

Santa Clara, Ca

• Monitor and track daily progress/setbacks of multiple scrum teams and adjust sprints to maintain balance of workload.• Work with cross-functional teams to negotiate for time and resources to manage dependencies.• Introduced standardized interdepartmental communication templates and practices to improve reach and cut redundancies.• Established a structured project/change request process to streamline client intake and project prioritization for project teams.

Sunnyvale, California, United States

• Earned ranking as overall top performer with 25%-win rate, generating $12M in revenue for 2017.• Led client onboarding and implementation of Shipwire’s SAAS platform integration to their systems to meet go-live timelines.• Created data-driven presentations for senior leadership to identify potential risks, present solutions, and forecast results.• Developed and implemented warehouse FDA compliance pilot program to increase operational efficiencies and deliver bettervendor experiences.• Created scalable processes, leveraging DocuSign for contract management, tracking, reporting, and execution between sales,account management and legal, resulting in a reduction of 2 days in a 5-day processing cycle per contract.• Mentored team of 4 junior project managers resulting in improved efficiency and faster implementations.

Mountain View, Ca

• Led critical path mitigation to prevent project slippage and to ensure projects were executed on time.• Successfully fostered and maintained cross-functional relationships across teams for collaboration on high visibility projects.• Effectively trained a team of 125 worldwide to execute plans and processes and ensure corporate objectives were met.• Mediated issues and concerns between leads and merchandisers to support the closure of revenue opportunities.

San Jose, Ca

• Monitored “Deals Page” for performance and compliance and led projects to enhance page functionality and effectiveness.• Acted as liaison between product and merchandising team to execute new applications and ensured seamless deployment.

Mountain View, Ca

• Supported key client-facing and internal projects highlighted by the transition of operations from a US-based to a global team.

Bachelor’S Degree, Business Administration, Management And Operations - Concentration In Information Systems, Gpa: 3.7

Graduated Magna Cum Laude Recognized for Excellence in Math and Science

Full Stack Web Development

Candidate For Project Management Professional (Pmp) Certification, Project Management