Wendy Hull Email and Phone Number
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An experienced and dedicated strategic operations manager who develops strong relationships and achieves bottom-line results. Proven ability to improve operating efficiency while leading and motivating teams in a high production environment.Specialties: Consumer and Mortgage Lending OperationsStrategic Operations SupportLoan Portfolio ManagementProject ManagementPerformance and Key Metrics DevelopmentSystem Design, Implementation and IntegrationWorkflow Analysis and Process DesignBusiness Process Outsourcing/OffshoreCustomer Service and Relationship BuildingRegulatory Compliance and Audit PreparationStaff Hiring, Training and DevelopmentVendor Management/NegotiationData Analysis and Forecasting
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Vice President, It Business SolutionsBecu Apr 2016 - PresentTukwila, Wa, Us -
Business Technology & Agent Experience ManagerSymetra Financial May 2010 - Apr 2016Bellevue, Wa, Us -
Sr. Product Manager - Home Equity Strategic OperationsWashington Mutual / Jpmorgan Chase Mar 2008 - Dec 2009Promoted to lead the Bank's Home Equity High Risk Line Management strategies, policies and supporting operational processes for Credit Line decreases and suspensions, and assumed additional responsibility for integration and alignment of the Washington Mutual and JPMorgan Chase Credit Line Management Programs upon acquisition in October 2008. Coordinated program implementation among business partners across the organization including Legal, Credit Risk, Technology, Call Centers, Operations, Servicing, Communications, Retail Bank and external vendors. Effectively reduced >50% of contingent liability and maintained customer appeal rate of <1%.Designed operational processes and production system to support customer inquiries and appeals for impacted accounts, including training/readiness of 500+ call center professionals and 40+ production staff in multiple sites across the country. Led successful system/data integration without issue.Managed internal and external regulatory audits of the Line Management Program.
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Vendor Relationship Manager - Business Process OutsourcingWashington Mutual Dec 2006 - Mar 2008Responsible for the development and co-management of an industry-leading digital end-to-end offshore equity fulfillment process with 260 FTE site; including file management, underwriting, loan processing and closing functions for the Consumer Direct channel reducing unit cost by $44. Led and mentored Chennai on-site management in Understanding Forecasts, Data & Analytics, Reporting, Pipeline Management, Performance Monitoring, Coaching, Employee Development, Goal Setting and Action Planning. Outperformed comparable stateside fulfillment sites in the areas of turn-time, pull-through and quality within the first 6 months of operation. Led project to migrate select additional functions from the Retail fulfillment channel to Chennai with successful completion 3 months ahead of schedule. Assisted with contract and SLA negotiation for additional functions.
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Operations Manager - Home Equity Loan Fulfillment CenterWashington Mutual Feb 2005 - Dec 2006Responsible for all operations of the Loan Processing and Quality teams including 60 FTE supporting Consumer Direct Equity Sales' Telephone, Internet and Employee Lending channels.Exceeded all business goals contributing to site achieving top rankings among 5 national fulfillment centers.Revised workflows/responsibilities and implemented Performance Enhancement Program improving individual productivity and accountability, pipeline management and increasing capacity in several areas by >50%.
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Business Systems AnalystCascade Bank Oct 2004 - Jan 2005Responsible for managing projects for the Bank's Information Services department and acting as liaison between business units, vendors and the IS department. Designated Analyst for all lending-related systems, programs and projects. Managed bank-wide implementation of new data extraction and reporting tool.Key role in annual year-end IRS reporting project.
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Residential Loan Operations ManagerCascade Bank Jan 2002 - Oct 2004Responsible for the effective leadership and management of the Residential Mortgage and Consumer Loan Operations department. Developed and implemented strategic business and personnel plans resulting in improved efficiency, market competitiveness and customer service. Implemented a new Mortgage Loan Origination System including electronic interfaces with credit bureaus, Loan Prospector automated underwriting, Quest Soft Instant Geocoder, and the bank's loan servicing system.Implemented use of Automated Valuation Models, MERS Mortgage Electronic Registration System and revised fee schedules reducing annual expenses to the bank by $45,000 and increasing annual fee income by $250,000. Processed 70% increase in loan volumes and two consecutive years of record breaking loan closings with existing or reduced FTE. Designed and implemented streamlined programs for rate modifications, credit card pre-approvals, home equity pre-approvals and Mortgage Life and Disability insurance resulting in increased volumes and sales opportunities.
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Vendor Relationship ManagerBank Of America 1999 - 2001Charlotte, Nc, UsEstablished and managed vendor partnerships and related internal processes to deliver an enhanced customer experience while balancing the elements of credit risk, product quality, speed and price. Evaluated vendor performance and allocated business volume. Served as primary contact for vendors, site management and regional business partners. Assumed additional responsibilities managing the Post Closing Review team responsible for loan documentation review, booking and funding of $1.8B in annual consumer loan volume. Key member of the Leadership Team responsible for the successful execution of the Loan Center consolidation to California.Negotiated new product and pricing agreements reducing annual title and closing fee expenses to the bank by $874,000 and to the customer by $175,000.Designed and implemented appraisal automation plan reducing real estate loan turntimes by 4 days.Migrated 90% of vendor invoices from paper to electronic bill-paying process reducing FTE by 2.Implemented monthly vendor scorecard and issues database to objectively capture and communicate overall vendor performance.Maintained PCR production volume with 25% staff reduction while also reducing error ratio by 10%.Created and maintained reporting measuring key people, process and project items throughout the consolidation. -
Senior Operations ManagerBank Of America 1994 - 1999Charlotte, Nc, UsProgressive management responsibilities directing the daily operations of various units within the Loan Center including Loan Processing, Payoff Processing, Auto/Boat Collateral Processing, Order Desk and Accounts Payable. Conducted associate training and on-going audits to ensure adherence to Bank's underwriting guidelines.Engaged title companies to provide a non-insured title product not previously available in Idaho or Alaska contributing to a $1 million reduction in title fee expense and streamlining the title review process.Wrote specifications for automating the ordering and receipt of flood determinations reducing FTE by 2.Revised the payoff process from both systems and workflow perspective. Successfully accommodated 400% increase in payoff volume generated by aggressive pricing in an overall 'refi market'.Received Employee of the Quarter and monetary Think First awards for outstanding contributions in the area of workflow management and designing system changes resulting in productivity gains.
Wendy Hull Skills
Wendy Hull Education Details
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Western Washington UniversityBusiness Administration / Management -
Cascade High School
Frequently Asked Questions about Wendy Hull
What company does Wendy Hull work for?
Wendy Hull works for Becu
What is Wendy Hull's role at the current company?
Wendy Hull's current role is Vice President, IT Business Solutions at BECU.
What is Wendy Hull's email address?
Wendy Hull's email address is wb****@****ast.net
What is Wendy Hull's direct phone number?
Wendy Hull's direct phone number is +142525*****
What schools did Wendy Hull attend?
Wendy Hull attended Western Washington University, Cascade High School.
What skills is Wendy Hull known for?
Wendy Hull has skills like Business Technology, Fulfillment, Technology, Services, Financial Services.
Who are Wendy Hull's colleagues?
Wendy Hull's colleagues are Antonio Guapo Urieta, Thomas Hogue, Gina B Lacsamana, Griffin Lisa, Johanna Son, Sweety Mocherla, Melissa Kristofferson.
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