Wendy Hull Email & Phone Number

Tukwila, Wa, Us

Bellevue, Wa, Us

Promoted to lead the Bank's Home Equity High Risk Line Management strategies, policies and supporting operational processes for Credit Line decreases and suspensions, and assumed additional responsibility for integration and alignment of the Washington Mutual and JPMorgan Chase Credit Line Management Programs upon acquisition in October 2008. Coordinated program implementation among business partners across the organization including Legal, Credit Risk, Technology, Call Centers, Operations, Servicing, Communications, Retail Bank and external vendors. Effectively reduced >50% of contingent liability and maintained customer appeal rate of <1%.Designed operational processes and production system to support customer inquiries and appeals for impacted accounts, including training/readiness of 500+ call center professionals and 40+ production staff in multiple sites across the country. Led successful system/data integration without issue.Managed internal and external regulatory audits of the Line Management Program.

Responsible for the development and co-management of an industry-leading digital end-to-end offshore equity fulfillment process with 260 FTE site; including file management, underwriting, loan processing and closing functions for the Consumer Direct channel reducing unit cost by $44. Led and mentored Chennai on-site management in Understanding Forecasts, Data & Analytics, Reporting, Pipeline Management, Performance Monitoring, Coaching, Employee Development, Goal Setting and Action Planning. Outperformed comparable stateside fulfillment sites in the areas of turn-time, pull-through and quality within the first 6 months of operation. Led project to migrate select additional functions from the Retail fulfillment channel to Chennai with successful completion 3 months ahead of schedule. Assisted with contract and SLA negotiation for additional functions.

Responsible for all operations of the Loan Processing and Quality teams including 60 FTE supporting Consumer Direct Equity Sales' Telephone, Internet and Employee Lending channels.Exceeded all business goals contributing to site achieving top rankings among 5 national fulfillment centers.Revised workflows/responsibilities and implemented Performance Enhancement Program improving individual productivity and accountability, pipeline management and increasing capacity in several areas by >50%.

Responsible for managing projects for the Bank's Information Services department and acting as liaison between business units, vendors and the IS department. Designated Analyst for all lending-related systems, programs and projects. Managed bank-wide implementation of new data extraction and reporting tool.Key role in annual year-end IRS reporting project.

Responsible for the effective leadership and management of the Residential Mortgage and Consumer Loan Operations department. Developed and implemented strategic business and personnel plans resulting in improved efficiency, market competitiveness and customer service. Implemented a new Mortgage Loan Origination System including electronic interfaces with credit bureaus, Loan Prospector automated underwriting, Quest Soft Instant Geocoder, and the bank's loan servicing system.Implemented use of Automated Valuation Models, MERS Mortgage Electronic Registration System and revised fee schedules reducing annual expenses to the bank by $45,000 and increasing annual fee income by $250,000. Processed 70% increase in loan volumes and two consecutive years of record breaking loan closings with existing or reduced FTE. Designed and implemented streamlined programs for rate modifications, credit card pre-approvals, home equity pre-approvals and Mortgage Life and Disability insurance resulting in increased volumes and sales opportunities.

Charlotte, Nc, Us

Established and managed vendor partnerships and related internal processes to deliver an enhanced customer experience while balancing the elements of credit risk, product quality, speed and price. Evaluated vendor performance and allocated business volume. Served as primary contact for vendors, site management and regional business partners. Assumed additional responsibilities managing the Post Closing Review team responsible for loan documentation review, booking and funding of $1.8B in annual consumer loan volume. Key member of the Leadership Team responsible for the successful execution of the Loan Center consolidation to California.Negotiated new product and pricing agreements reducing annual title and closing fee expenses to the bank by $874,000 and to the customer by $175,000.Designed and implemented appraisal automation plan reducing real estate loan turntimes by 4 days.Migrated 90% of vendor invoices from paper to electronic bill-paying process reducing FTE by 2.Implemented monthly vendor scorecard and issues database to objectively capture and communicate overall vendor performance.Maintained PCR production volume with 25% staff reduction while also reducing error ratio by 10%.Created and maintained reporting measuring key people, process and project items throughout the consolidation.

Charlotte, Nc, Us

Progressive management responsibilities directing the daily operations of various units within the Loan Center including Loan Processing, Payoff Processing, Auto/Boat Collateral Processing, Order Desk and Accounts Payable. Conducted associate training and on-going audits to ensure adherence to Bank's underwriting guidelines.Engaged title companies to provide a non-insured title product not previously available in Idaho or Alaska contributing to a $1 million reduction in title fee expense and streamlining the title review process.Wrote specifications for automating the ordering and receipt of flood determinations reducing FTE by 2.Revised the payoff process from both systems and workflow perspective. Successfully accommodated 400% increase in payoff volume generated by aggressive pricing in an overall 'refi market'.Received Employee of the Quarter and monetary Think First awards for outstanding contributions in the area of workflow management and designing system changes resulting in productivity gains.

Bachelor Of Arts, Business Administration / Management

Education record