Wendy (Fee) Nichols Email & Phone Number

Lebanon, Tn, Us

Indianapolis, In, Us

Responsible for Marketing Programs related to trade point of purchase, trade shows and events.•Management of year budget coming in over or under budget each year by less than 1%.•Successfully lead execution of new display system from development to launch staying under budget and on time go-live•New display system created an overall lift in sales of 11% with an investment pay back within 2 years.•Lead reset improvement project decreasing launch frequency, cutting cost of rep time and cost in field in half.•Lead and executed two vendor consolidated projects with a yearly savings.

Indianapolis, In, Us

Overall authority for the Customer Service, Account Management and Distribution Center.•Managed and provided leadership to over 30 people within the Distribution Center and Customer •Resource Center including; customer service and account management staff.•Prepared and lead execution of department goals.•Participated in executive level strategic planning to develop initiatives and sales goals.•Consolidated customer service and account manager departments.•Implemented a new Warehouse Management System.•Supervised installation of conveyor system at Distribution Center.•Prepared monthly activity reports for Director of Sales and Operations.•Visited current customer base to maintain and increase account activity by targeting annual sales growth of 20%.•Prepared and executed sales and marketing plan.

Indianapolis, In, Us

Overall authority for the Customer Service Department and Distribution Center•Managed and provided leadership to over 25 people within the Distribution Center and Customer Service.•Maintained training programs for Customer Service and Distribution Center•Handled multiple projects including; preparation for MFSA accreditation, management of Manhattan •Supply Chain Leader program, enhancement of hourly bonus structure and development of freight payment software.•Researched and executed new services such as mailing solutions.•Ensured SOX compliance and continuing improvement controls•Assisted with the development, conversion and continuous improvement of the website, intranet, Root Cause, Warehouse Management and ERP systems including; software analysis, writing specifications, recommendation of modifications, beta testing, end user training, assistance with data management and managing customer modification requests.•Reorganized the Distribution Center staff resulting in 30% staff reduction and discontinuation of one shift.•Created tier levels allowing staff with growth and promotion opportunities.•Created quality control position and measures for better accuracy of order fulfillment and inventory tracking.

Indianapolis, In, Us

Overall authority for the Customer Service Department•Started Customer Service Department for DFC's MSS division.•Created department policies and procedures•Handled order entry, inventory management, account creation, hired and trained all new department members.•Maintained current account base and assisted in growing new business.•Assisted with the development conversion and continuous improvement of the website and ERP system.•Assisted with creation of auto invoicing program that provided greater efficiency and head count reduction.

Indianapolis, In, Us

As Customer Service Representative, provided customer service for internal and external customers including; trouble shooting product problems, recommendations on order placement, working with other departments on behalf of customer (engineering, production, credit and shipping).As Customer Service Training Manager, responsible for creating and executing training program for Customer Service Department and Rep Agency Inside Sales including; writing training manual, organizing and providing training sessions at sales meetings, travel to rep agency offices for onsite training and working with sales and marketing staff to provide department training for special promotions.

Troy, Mi, Us

Masters, Business Administration

Bachelor, Marketing

Education record