Wendy Young

Wendy Young Email and Phone Number

Director of Account Management @ FirstDigital Telecom
Provo, UT, US
Wendy Young's Location
Provo, Utah, United States, United States
About Wendy Young

Creative & Innovative—consistently developed enhanced reporting tools & new ways to market existing products across vertical markets. Outstanding management skills, including: dynamic presentation skills, effective negotiation skills, proven power of persuasion, excellent relationship management and interpersonal skills, and ability to consistently win. Experience with in person instruction, side-by-side coaching, and training on sales techniques. Extensive knowledge of customer life cycle, on-boarding sales, marketing, and relationship activities to further enhance business development. Excellent motivator—able to successfully coach, mentor, and manage employees to develop increased skills, increase productivity, and produce outstanding results. Strategic decision-making skills—effectively prioritize & allocate resources to produce desired outcome. Bi-lingual: Fluent in English and SpanishComputer Skills: Proficient with Microsoft Office, Outlook, Sales Force.com, CRM, Zendesk, etc. Technological background discussing WANS, LANS, data circuit needs from DSL to DS3, MPLS & VPN networks, IP & VOIP and other network configurations.Specialties: I find the greatest satisfaction in helping people set and acheive their goals. This applies to both upper management as well as direct reports, or any employee in the organization. I take pride in creating a positive office environment, where all departments and all levels feel they are able to approach me for collaboration.

Wendy Young's Current Company Details
FirstDigital Telecom

Firstdigital Telecom

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Director of Account Management
Provo, UT, US
Wendy Young Work Experience Details
  • Firstdigital Telecom
    Director Of Account Management
    Firstdigital Telecom
    Provo, Ut, Us
  • Firstdigital Telecom
    Director Of Account Management
    Firstdigital Telecom Jun 2022 - Present
    Lindon, Utah, United States
  • Box Home Loans
    Mortgage Loan Originator
    Box Home Loans May 2021 - Jun 2022
    United States
  • Response
    Quality Assurance Director
    Response Aug 2012 - May 2021
    Lindon, Ut
    Work with team to recover client relationships, strategize how to repair, rebuild or remove. Identify opportunities for improvement, collect data to discuss enhancing the customer experience. Negotiate resolution of contracts. Respond to online reviews, Personally responsible for $8.1 million of "saved" wallet share in 2019. Provide options possibilities and reengage client with the program and training they committed to learn. Work with other departments to streamline processes or bumps that resulted from internal inefficiencies. Prepare contracts, explain online signatory process, and insure deliverables were met, including refunds, etc. Meet with client leadership to identify operational efficiencies and how to maximize program sales, reduce churn, realign customer onboarding, and increase customer retention.
  • Ecofruits International
    Vice President Of Sales & Marketing
    Ecofruits International Nov 2010 - Jul 2012
    South Jordan, Ut
    Responsible for implementation of Sales structure and growth. Selected Salesforce.com as CRM, and successfully linked to Fishbowl for "lead to delivery" customer life cyle automation. Worked with each department for the delivery of their needs within the CRM. Oversee wholesale lead tracking and distribution, product forecasting, daily sales meetings, hiring and training of sales staff. Manage vendors to assist with marketing projects; product catalogs, websites, labels, brochures, newsletters, etc. Implemented Channel Sales program.
  • Paetec Holding, Llc
    Regional Director Of Customer Sales & Experience
    Paetec Holding, Llc Feb 2008 - Nov 2010
    Greater New York City Area
    Manage profit and loss for the market. Direct sales team of new and existing customer sales for Local, Long Distance, and Internet services to business customers in UT, OR, ID, AZ, CO, and WA. Interview, hire, and manage a team of 8 Sales Managers and a Sales Office Coordinator by daily inspection to ensure weekly quotas are met. Forecast monthly goals, review sales reports, evaluate proposals and follow up on sales presentations. Handle customer relations, manage expectations, and control escalations. Plan, create and roll out strategic marketing efforts to entice growth of future and existing customer base for the Western Region. Set up, control and participate in Customer Advisory Board Meetings nationwide in an effort to identify how to reduce churn, manage the customer expectations, increase retention, and the overall customer experience.
  • Mcleodusa
    Regional Director Of Customer Success Managers
    Mcleodusa Jul 2002 - Feb 2008
    Cedar Rapids, Iowa Area
    Traveled weekly to 7 states to evaluate market success, customer experience and net-new sales progress. Attended high level customer appointments to monitor and coach managers on their skill level and future direction. Identified opportunities for upsell inside customer base. Each market was held to a monthly quota. Daily team meetings. Spokesman for weekly webinar conference calls for presentations or product trainings. Conducted weekly one on ones with direct reports. Worked with reps on resolutions for increased retention and reduction of customer turn over.
  • Mcleodusa
    Director Of Western Account Development
    Mcleodusa 2000 - 2002
    Cedar Rapids, Iowa Area
    Responsible for the CRM for business customers in UT, OR, ID, AZ, CO, CA and WA. Interview, hire, and manage a team of 8 Sales Managers and an Office Coordinator by daily inspection to ensure weekly quotas are met. Forecast monthly goals, review sales reports, evaluate proposals and follow up on sales presentations. Handle customer relations, manage expectations, and control escalations. Plan, create and roll out strategic marketing efforts to entice growth of future and existing customer base for the Western Region. Coordinate Customer Advisory Boards, attend with executive management, review onboarding process and discuss obstacles, look for improvements to make customers "sticky." Track issues to resolution and publish results from meetings.
  • Sportsnuts.Com
    Marketing Manager
    Sportsnuts.Com Oct 1999 - Jul 2000
    Managed marketing needs for a multi-level company providing athletic groups with websites, internet-based results, and statistics. Identified customer demographics, needs, and opportunities for growth. Developed skills and knowledge to work effectively with press companies, and on-line advertising. Measured success based on: new distributors, number of shipments, customer base, etc. Responsible for the compilation and production of monthly corporate magazine, product documents, and website content..Accomplishments Implemented incentive program (including awards and trips) to motivate distributors to achieve company goals by expanding customer base and increasing amount of sales Effectively organized and prepared for website launches, interactive media demonstrations, corporate image releases, and presentations Strategized with executives on projects presented to investors, resulting in $2.3 million in increased funds
  • 4Life Research
    Director Of Field Development
    4Life Research 1993 - 1998
    Managed recognition program and corporate events for a multi-level marketing company providing nutritional supplements, health, and beauty products. Functioned as a liaison between the main office and the field—making decisions and communicating information. Designed incentive marketing programs to increase the customer base and drive revenue. Outlined and developed system for awards and recognition for distributors. AccomplishmentsEffectively managed multi-million dollar budget for the areas of Meetings & Event Planning, Training Coordination, and Incentive & Recognition. Organized & Conducted monthly conference calls with 100,000 distributorsPlanning, development, and execution of conventions, meeting, events, contest vacations, and incentives, etc. Reviewed outline and complied training materials for Gold & Platinum Level Distributors.

Wendy Young Skills

Salesforce.com Direct Sales Sales Management Sales Operations Crm Marketing Strategy Sales Marketing Leadership Management Recruiting Training Strategic Planning Online Advertising Team Management Solution Selling Project Planning Budgets Sales Presentations Networking Telecommunications Sales Process New Business Development Customer Service Negotiation B2b Strategic Partnerships Selling Account Management Team Leadership Voip Coaching Customer Retention Business Development Voice Over Ip Customer Relationship Management

Wendy Young Education Details

Frequently Asked Questions about Wendy Young

What company does Wendy Young work for?

Wendy Young works for Firstdigital Telecom

What is Wendy Young's role at the current company?

Wendy Young's current role is Director of Account Management.

What is Wendy Young's email address?

Wendy Young's email address is we****@****ail.com

What is Wendy Young's direct phone number?

Wendy Young's direct phone number is +131936*****

What schools did Wendy Young attend?

Wendy Young attended University Of Utah, College Of Eastern Utah.

What are some of Wendy Young's interests?

Wendy Young has interest in Family, 4 Wheeling, Hiking, Camping, Shopping, Hosting Parties.

What skills is Wendy Young known for?

Wendy Young has skills like Salesforce.com, Direct Sales, Sales Management, Sales Operations, Crm, Marketing Strategy, Sales, Marketing, Leadership, Management, Recruiting, Training.

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