Magdalena Weremko Email & Phone Number

Krakow Metropolitan Area

 Leading Transitions and Transformations for Managed Services globally Client centric approach aligned with contractual requirements to build delivery model based on mutual values Collaborations with the Sales Team regarding new engagements to ensure proposal is prepared in line with expectations and true need Customized approach to each Transition to adjust processes that can fulfill the demand and will bring the difference to the client services

Krakow Metropolitan Area

 End to End Set up and delivery of Campari Service Desk in Multiclient&Mulitilingual environment Accountable for SLAs and service delivery with focus to client experience improvement actions Responsible for daily operations within budget

Kraków Area, Poland

 Accountable for the set up and delivery of the new contract during both Transition and Run Phase Management of the 120+ Service Desk Team for over 13 000 UK based Users  Ensure consistency of delivery approach with signed contract and company strategy Acting as SPOC for the client with regards to Service delivery issues and challenges

 Leading Transitions and Transformations for Managed Services globally Client centric approach aligned with contractual requirements to build delivery model based on mutual values Collaborations with the Sales Team regarding new engagements to ensure proposal is prepared in line with expectations and true need Customized approach to each Transition to adjust processes that can fulfill the demand and will bring the difference to the client services

Kraków Area, Poland

 Accountable for meeting all of the contractual measures according to Inter-Company Agreements and with regards to clients’ contracts ( to over 38 000 Users Globally) Providing the support at the highest Customer Satisfaction Level with keeping all agreed Service Level Agreements Managing the 80+ Multilingual team (Poland and Romania); ensuring the development of the team members to a level of client competency requirements Supporting and leading Continuous Service Improvement Plan together with Account Managers and Service Delivery Managers Implementation and stabilization of various ITIL Processes ( Incident Management, Problem Management, Knowledge Management, CI Management) Single point of contact for the customer and stakeholders of the contract  P&L responsibilities to meet the financial targets

Kraków Area, Poland

 Leadership to Incident Management/Knowledge Management/Problem Management Team Liaison for SAP Teams Working closely with SDM’s responsible for their respective towers; Wintel, Messaging, EUC  Provided on-site training Quality Training for Capgemini Teams in China and Romania Managing team performance proactively with the focus on accurate KPIs and development Plan Managing recruitment process to ensure continuity of the Service and low attrition

Kraków Area, Poland

 Managing team performance proactively with the focus on accurate KPIs and development Plan Providing a first point of escalation for the team in respect of service/delivery issues (clarification of the Escalation process for SD) Managing recruitment process to ensure continuity of the Service

Kraków Area, Poland

 Trainings for Teams ( Account Administration and ITSM Academy program) Coordinating High priority issues and contacting with resolving teams Checking the quality of provided services

Kraków Area, Poland

 IT support for UK Capgemini employees (undertaking initial diagnostics of the incident) Trainings for new joiners Taking part in shadowing program - Team Leaders and Problem Management Taking part in mutualisation of internal engagements

Contemporary Dance

English Language And Literature, General

Geography