Technical Support Analyst
Current• Detailed analysis of issues using tools like SQL Profiler, Network sniffers and Windows Performance Monitor.• Revision of technical documentation and specifications as part of troubleshooting process.• Remote connection to customer systems using WebEx and similar technologies.• Spotting of trends across regions and client base and feeding back observations and assessment into the management team.• Working with international customers across time zones.• Ensure SLA with customers is maintained.• Regularly update call tracking system to give transparency to customers and management.• Participate in focused team meetings to discuss outstanding issues.• Basic Account Management Services.