As a Hays Client Engagement Manager I am dedicated to developing a portfolio of clients including existing, historical and target organisations, develop deep knowledge of my portfolio including mapping the organisational structure, technical requirements and both current and future projects and hiring needs for each client and maintaining lifelong partnerships.

Promoted to this position to build up DMI reputation, brand awareness and increase revenue within US and Canada region through digital and consultative sellingHit all sales targets and metrics set out by management on a monthly basisGenerate additional revenue by identifying possible B2C and B2B deals via lead generation through online chat supportIncreased Corporate responsibilities such as scheduling presentation and video meetings with company personnel to drive more revenue with client needs as priority to upskill employees Develop more business by identifying gate keepers through LinkedIn and past student enrolments to see if further upskilling is required solely and or within organisation

Identify and pro-actively seek out, take ownership and continually deliver new business opportunities and build client relationships.Assist in marketing strategies on LinkedIn to generate new business and be aware of competitor course contentActively call on key Global prospectsWorking closely with internal stakeholders to ensure a smooth on boarding processWorking closely with the operations and product team to provide partners with a seamless operational serviceEffectively manage a pipeline of prospects and accurately report progress through our CRM (salesforce)Researching my target market to generate leads, prospecting and prioritizing leadsEvaluate potential partners, negotiating contracts and bringing them through the full process with a consultative approachProvide students/professionals and businesses with a course suited to their goals and needs by assessing their academic and professional backgrounds Sales Newcomer of the year 2019

After receiving promotion I was promoted to Buy and Sell Concierge.Duties in my current role:- All from previous role- Invoice queries - Up selling and Cross selling shop subscriptions to members informing on features- Setting members up for sale promotions, what date and times these promotions go live and end and advise on discount offers by sourcing competitors and how to compete against them.-Keeping up to date with constant policy changes new and old.-Provide 5x Customer service to members on our online chat service, inbound. outbound phone calls.-Credit request approval Point of contact-US/UK accounts- Account Restrictions ,Account Takeovers as well as Infringement reports.- Phone across to Couriers worldwide to track missing items and query invalid tracking numbers.- Negotiate with buyers and sellers within policy period and de-fuse any potential escalations. -Resolve issues for members with partner companies such as Nectar,Shutl and Paypal-Train agents in regards to achieving higher metrics, policy changes, business development and sales with workshops- First ebay Ireland agent to have work recognition globally from President and CEO of the company

Handling inbound calls and emails as well as returning requested call backs in regards to queries from top rated ebay traders.-Ensuring that all information provided to members are logged and tracked on system.- Providing an an efficient and thorough understanding of Customer needs and priorities as well as identifying key improvement areas.- Using my knowledge and judgement to review cases on a one to one basis and make decisions in line with ebay policies.-Removing and implementing defects for sellers on their accounts in relation to transaction faults, late delivery shipments and cases closed without resolution.-Looking in to feedback on a members account to see if it falls under grounds for removal- Accessing a situation with financial loss and apply and approve credit requests for members-De-escalate a situation between members by being the mediator and providing a resolution.-De-escalate calls to avoid them being passed to management for a call back.-Look for outcome on troubleshooting issues in regards to ebay and PayPal platform by offering clear solutions or recommendations-Achieving targets in relation to Call quality, Customer satisfaction, Customer availability, Customer recommendation of ebay and Customer resolution outcome-I mentored 3 new groups of 20+ agents per group coming in to the department.This ranged from best practice on how to de-escalate calls, match consumer persona's, rapport building, case outcome resolutions, lingo to use on calls etc.I also took call escalations as leadership team in my short tenure of this role to provide suitable outcome and over all de-escalation with members

Here in Chill my duties included :• Liaising with 14 companies as a broker for clients.• Taking inbound calls as well outbound calls which are generated from clients filling in forms online requesting a call back for a quotation.• Achieving daily targets in relation to talk time, quotes as well as sales.• The role also consisted of phoning motor companies directly via broker lines to resolve customer queries as well having documents emailed over to analyze for customer profiles.• Set up direct debit plans for clients or take payments in full via credit/debit card of choice over the phone.

Here I carried out the role of a Senior Sales consultant and Customer Service agent for public and private unions and consumers.Role includes:• Reaching targets on a monthly basis.• Take a minimum of 50 inbound/outbound calls per day with a minimum of 3 - 4 sales and make 6 quotes.This varied on a monthly basis of target being based by revenue and units.• Providing a fair analysis on the main four health insurance providers which are VHI, Laya, Aviva and GLO healthcare.• Handling customer complaints and requests such as checking procedure codes and what hospitals certain consultants operate out of etc.• Renewing clients with their current insurance company.• Source my own leads from online platforms for consumers who had questions or queries on changing health insurance providers or taking out a policy for the first time.• Generate new leads for other departments by taking their renewal dates and arranging call backs with relevant departments.• Selling Dental policies to trade union members.• Set up plans and direct debits for clients and keeping track of spread sheets for target reasons and also with microsoft excel and powerpoint.• Training agents on Dental policies and benefits and giving tips on how to pitch the product and close the sale.•Training agents on Maternal cover and benefits across the difference of 350+ health insurance policies.• Train newer agents by making outbound phone calls and let them listen in on how to pitch the product and close the sale.•Rapport Train agents•Whilst in Cornmarket I remained in the top 3 agents for Sales, Compliance and Customer Service.

Here I took on many tasks as a Sales Adviser such as:• Reaching daily sales targets in products such as broadband, landline and television bundles.• Contract Recruiter: Encouraging customers to renew their contracts with the company for a period of 12/18 months.• Credit and Financial Control: Advising customers on bill queries/issues and payment plans. • Complaint handling : Resolving customer complaints and closing them within a deadline.I worked on the main 3 campaigns while being trained in to 5 systems.