Wesley C. Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

I drive alignment between digital solutions and strategic objectives, develop technical roadmaps, support backlog management, and ensure effective product delivery. I have enabled Minimum Viable Product (MVP) launches and managed large-scale digital platforms, establishing productive vendor relationships and implementing solutions aligned with the company's goals and customer experience.Key Achievements:• MVP Development and Launch: Successfully launched MVPs for Smart Charging and Hot Water Control, aligning these solutions with Meridian’s goals to enhance energy management capabilities.• Process Automation: Streamlined data processes within the Demand Flexibility squad, improving efficiency and reducing the time required for operational tasks.• Team Collaboration: Provided continuous guidance in Agile practices, fostering a collaborative culture that encourages contributions and supports team growth. Recognised for strong problem-solving skills, quick learning abilities and a consistently positive attitude.• Virtual Power Plant (VPP) Pilot Implementation: I played a key role in vendor selection, contract negotiations, and platform implementation, leading to a successful pilot that effectively shifted EV charging loads from peak to off-peak times. This optimisation enhanced energy efficiency and established a critical foundation for market launch and future scaling.• Electric Vehicle (EV) Public Charging Management: Managed Meridian’s public charging network platform with several chargers deployed across New Zealand, enhancing sustainable energy infrastructure. Recognised for my commitment and organisational skills, I resolved critical product challenges and consistently supported Energy Innovations on features development.• EV Business Charging Expansion: Facilitated the deployment of digital platforms for EV Business Charging products. Provided insights for RFP processes and supported the development of Business Cases for project extensions.

Christchurch, Canterbury, New Zealand

I drove the development of user-centred digital solutions across logistics, producer engagement, and livestock management, overseeing product management, product design and user experience. By leveraging Agile methodologies and continuously iterating based on customer feedback, I brought innovative ideas to life that addressed key users' pain points.Key Achievements:• AI-Driven Box Counting Solution: I led the development of an AI-powered logistics solution designed to enhance compliance for international shipments through a mobile app. By utilising computer vision, the app achieved high accuracy in carton recognition, allowing Loadout Coordinators to count cartons faster and enabling clerks to send images directly to the office, eliminating the need to hand over a physical smartphone. This streamlined the process, significantly reducing lead time and minimising compliance errors. I managed the end-to-end product lifecycle, aligning the roadmap with strategic objectives and customer needs. Using Lean Startup and Agile Product Management techniques, I gathered customer insights from across New Zealand, developed user personas, and created a detailed story map and backlog to guide development. The project received high praise from the compliance team for its operational efficiency.• Optimisation of Engineering Parts Stock: I led the design of a solution to optimise engineering parts stock management. I mapped the current process through stakeholder interviews and identified key pain points, defining a clear problem statement and potential solutions. Using wireframes, I gathered customer feedback to refine the user experience and crafted a product roadmap to provide stakeholders with clear visibility into each product development phase.

Canterbury & West Coast, New Zealand

I led initiatives across different sectors focusing on product strategy, continuous improvement and implementation of digital solutions. Working closely with product teams, I helped shape roadmaps, conducted market and competitive analyses and empowered business influencers to foster a culture of continuous improvement. This role required close collaboration with cross-functional teams to define problems and opportunities, optimise processes and drive strategic growth through data-driven decision-making. It strengthened my expertise in strategic analysis, product lifecycle and stakeholder engagement.Key Achievements:• Product Strategy and Roadmap Definition: Worked with Product Managers at one of New Zealand’s largest farmer-owned cooperatives to define product strategies, refine roadmaps, identify market trends, analyse competitive landscapes and enhance reporting, improving insights for decision-making across Retail, Energy, Agronomy, Nutrition and Horticulture categories.• Continuous Improvement Training and Process Optimisation: Designed and delivered training in Lean, Six Sigma, Business Analysis and Customer Centricity, equipping business influencers with the tools to drive operational efficiency.• Strategic System Rollout and Enhancement: Led the rollout of a critical revenue-generating system, addressing implementation challenges, developing a comprehensive deployment plan and refining solutions to ensure smooth adoption and operational continuity.• Health System Upgrade Support: Conducted in-depth analysis and supported change management for a health system impacting over 6,000 users, achieving a high satisfaction NPS score for ensuring a seamless rollout.

Wroclaw, Lower Silesian District, Poland

I supported business agility across the organisation by guiding teams in identifying challenges and implementing best practices. I leveraged frameworks like the Business Analysis Body of Knowledge (BABoK), Scrum, Design Thinking, and Lean Six Sigma to streamline processes and drive alignment. My role included training employees across Volvo Group in Business Analysis with Scrum and coaching individuals transitioning into Business Analysis roles. This experience deepened my expertise in strategic analysis, agile methodologies, coaching and cross-functional collaboration.Key Achievements:• Training and Capability Building: Delivered comprehensive Business Analysis and Scrum training, upskilling analysts and strengthening the company’s competencies across different regions.• Coaching and Mentorship: Coached team members transitioning to Business Analysis roles, equipping them with the skills and confidence to succeed.• Strategic Problem Solving and Process Optimisation: Identified and resolved complex issues across different projects and teams, improving delivery speed and compliance with the company's operational strategy. Supported teams by adapting processes to the company’s engineering methodologies, enhancing speed and alignment with organisational goals.

Curitiba Area, Brazil

I led initiatives to streamline and optimise core processes across different business units. My work involved analysing complex operational workflows, performing detailed analyses, and creating actionable strategies to enhance internal efficiencies and customer experience. I worked with cross-functional teams and regional leaders, bridging insights across markets to ensure alignment with the company’s business goals and enhance operational efficiency.Key Achievements:• Process Improvement and Cost Reduction: Conducted a comprehensive process reengineering that identified 16 gaps, leading to a 30% reduction in process lead time and saving 10 million BRL annually. Developed actionable strategies and prioritised solutions for immediate improvement.• Logistics Process Optimisation with SAP Migration: Mapped end-to-end logistics processes for the Brazilian market, addressing regulatory requirements to ensure a smooth transition from COBOL to SAP. Recognised for applying effective process mapping, which minimised risks and established a strong base for the SAP implementation.• CRM Integration and Strategic Alignment: Led the CRM integration between Latin America and North America, aligning it with the company’s target architecture framework for the Americas. Presented a data-driven analysis in an accessible format for sales and aftersales, supporting better customer relationship management and informed decision-making.• Sales Process Enhancement and KPI Development: Worked with Sales Area Managers to document and refine sales processes for the Construction Equipment business unit, resulting in a new process framework with KPIs that improved efficiency. Delivered a high-impact presentation to the Management Board, enhancing the reputation of Shared IT Services within the organisation.

Curitiba Area, Brazil

I led the development of customer-centric solutions in the insurance sector, focusing on aligning product features with user needs and strategic business goals. Leveraging Design Thinking and Agile methodologies, I transformed concepts into innovative, award-winning mobile solutions, strengthening my expertise in product strategy, customer-focused design and agile delivery.Key Achievements:• Award-Winning Mobile Solution: I managed the end-to-end product lifecycle of a mobile loyalty feature for iOS and Android, contributing to its recognition as the best Brazilian banking loyalty application at the 2017 e-Finance event. I aligned business goals with customer needs and executed the product strategy, breaking it into a manageable backlog.• Customer-Centred Product Development: Redesigned a health-focused application concept using Design Thinking principles, ensuring alignment with customer needs and supporting business goals.• Innovation Culture and Agile Integration: Integrated Design Thinking with Scrum to drive rapid prototyping and continuous feedback. Designed and facilitated innovation workshops, fostering a customer-centric and agile product development culture with cross-functional teams.

Curitiba Area, Brazil

Senior Business Analyst I drove impactful projects focused on process optimisation, regulatory compliance and digital banking standardisation. I collaborated with cross-functional and global teams to align business needs with technology solutions, improve operational efficiency and ensure regulatory adherence. My role involved re-engineering processes, defining methodologies and managing requirements to support seamless global implementations, particularly for Digital Internet Banking platforms.Key Achievements:• Regulatory Compliance and Process Automation: Developed and implemented compliance solutions that automated financial reporting, significantly reducing manual workloads and eliminating human error.• Global Standardisation: Standardised processes for Digital Banking functions by designing adaptable frameworks and integrating requirements across countries. This work enhanced efficiency, reduced inconsistencies and improved the customer experience across HSBC’s international markets.• Documentation and Compliance Solutions: Created detailed Business Requirements documents, process maps and compliance solutions to support business transformation. These documents guided effective project execution, minimised operational risks and supported the company’s strategic objectives across regulatory environments.• Service Modelling and Communication Optimisation: Led a service modelling team to optimise front-end and back-end communication systems for Global Internet Banking, reducing communication risks and accelerating time to market. Supported global cross-functional teams to ensure coordinated delivery.• Stakeholder Management and Strategic Collaboration: Worked with teams across North America, Europe and Asia, facilitating smooth project rollouts and aligning product solutions with regional requirements. Re-engineered and streamlined global business processes for Digital Banking Platform to reduce costs and optimise the experience delivered to customers.

Curitiba, Paraná, Brazil

I held various technical roles, playing a key part in enhancing digital banking platforms, core banking improvements and client onboarding solutions. My work involved requirements analysis, solution development using Java programming language, process optimisation and support for technology platforms, and close collaboration with cross-functional teams across South America, Asia and North America. I developed processes to standardise quality and established governance practices to streamline vendor collaboration. Additionally, I managed incident resolution for digital banking, improving response times and ensuring seamless rollouts. This experience strengthened my skills in solutions development, stakeholder management and problem-solving.Key Achievements:• Requirements and Solution Development: Analysed business needs, created technical design documents, and implemented solutions for HSBC's online commercial platform. This involved gathering detailed requirements, assessing solutions, and managing the technical design lifecycle to align with business objectives.• Stakeholder Collaboration and Communication: Built strong communication skills working with global teams across Latin America, India and Canada. Contributed to platform rollouts, coordinated incident management, and managed third-party vendors, ensuring high compliance and quality standards.• Process Optimisation and Governance: Delivered a Configuration Management process for quality standardisation and developed a governance process to facilitate effective collaboration with third-party vendors, improving efficiency and project alignment.• Enhanced Support and Incident Management: Provided second-level support for digital banking platforms and client onboarding applications, managing incidents and deploying solutions. Developed an incident management process map that improved response times and system stability.

Postgraduate In Management Through Business Processes, Business Processes

This specialised course in Business Process Management focused on providing an organisational methodology and management model grounded.

Degree Of Information Systems Technology, Major In Computing, Computing

This course aimed to develop System Analysts and Developers in the technology sector, equipping them with the skills to analyse customer.