Wes Jones Email & Phone Number

▪ Tasked with scaling Amazon’s physical and technical infrastructure by i) directing 40 teams to successfully launch a project portfolio valued at $4.5 billion over 1.5 years and ii) developed necessary CRM and Intelligence tooling for all teams to perform their duties at scale.

As a Program Manager, I was tasked to oversee strategic process and product implementations for all teams under the Revenue segment for Palmetto. Teams under this segment include: BD, Account Development, Client and Customer Relations, Project Management, and GTM & Commercialization.Key Accomplishments- Consulted with C-Suite and board members to ensure they’re aware of ongoing business and provide guidance on areas to focus or avoid.- Coordinated monthly tech/product <> Revenue roadmaps for feedback and improvement to ensure adherence to OKRs.- Created executive level BI tooling to give a snapshot overview of company segment performance to include cohort drill-throughs.- Developed and maintained Revenue/Sales Operations metrics for the board and executive leadership providing insights and recommendations for investments and strategy. - Led many MVP product releases, including discovery, UAT, and training, to ensure successful, smooth implementation of new features launches.- Worked closely with FP&A teams to establish a budget to support revenue teams by leveraging historical data sets to produce accurate headcount and overhead estimates. - Advised on client acquisition and integrations as Palmetto acquired new national entities.- Wrote and communicated reports and presented findings and recommendations to internal and external business stakeholders, senior management, and executives.

Remote

Key Accomplishments- Change management - tactfully migrated all Operations and CX teams from their former CRM to a proprietary SaaS.Founded a department which houses all Experience functions, client and customer.- Created spec sheets for Project Operation’s transition into proprietary SaaS and where I was the primary business advisor overseeing this transition. Successfully migrated 100s of employees to a more streamlined product and process.- Met with internal and external business stakeholders, senior management, and executives to define goals and objectives of programs and projects.- Implemented software projects organization-wide via Enterprise Life Cycle (ELC) framework by carefully analyzing and evaluating methods and techniques, both qualitative and quantitative,- Developed long awaited client-facing Business Intelligence dashboards after completing discovery/epic and scoping with Palmetto’s most prolific clients. - Created foundational templates and processes for enterprise partner onboarding.- Created program framework and reporting for client relations teams which oversee dozens of large, enterprise partnerships.- Vetted several product and process discrepancies that did not closely align with lifecycle intricacies/timelines and/or which negatively effected program scope and ultimately department P&L.- From my efforts and successes, not only my team, but the broader company recognized the value that extensive Program Management can bring - principles that all departments/divisions have since adopted.

Key Accomplishments: -Created and owned company-wide onboarding content effective for all teams and employment level.- Implemented several business operations policies and processes which lead to an average of 800K a month in savings.- Collaborated with leaders and other personnel to design, develop and deliver new innovative blended learning strategies to address changing business needs.- Originated company wide data & PII privacy processes and practices by working with Product and outside counsel to develop tooling for customers or the like to access their data.- Liaised between executive stakeholders and all other personnel in efforts to disseminate complex processes and engineer robust learning systems.- Aligned all internal stakeholders through product and process training. After major releases I was the point of contact to drive adoption and familiarity.

Charleston, South Carolina Metropolitan Area

CX is a new department charged with leading a world-class customer experience from all engaging third-parties and internal members transacting on platform or various platforms of the company.Key Accomplishments:- Founded the CX department and helped build from 4 members to 64- Developed copious SOP and process-improvement documentation for the sole purpose of attenuating all communication into one funnel, disseminating, and directing to respective/appropriate departments.- Cross-trained multiple team members with varying skill sets into a singular, responsive team able to internalize any inbound communique.

Charleston, South Carolina

Palmetto Solar is a renewable energy tech company with several platforms which accommodate B2B sales, direct sales, and direct to consumer applications. The scale and growth of Palmetto hinges on a firm relationship with channel partners and the business they bring; I was tasked to find, develop, and scale these partnerships. Continual market, legislative, financial, and business research/consultancy provided the scale that my client companies needed, coupled with an intuitive platform product, to scale and be successful in the markets they operate in.Key Accomplishments: - Held daily operational meetings with executive leadership before company stand-ups on market growth and attrition. - Delegated new operations to internal departments to develop new logistics/sourcing in markets where none presently existed. This was all in efforts to work with local, state, and federal regulation and - legislation to introduce clean technology to the western hemisphere.- Managed pipelines of thousands of projects from start to finish that consisted of 22 separate phases; each involving contractual, design/engineering, financial (lending), authority, jurisdictional restrictions/thresholds and market compliance requirements. - Successfully scaled a dozen businesses across 14 states (all have independent rules to operate in) from one or few sales to several per month.- Troubleshot platform errors on call to ensure the continued business of clientele and the ease of solar ownership for the residential sector.

Daniel Island, Sc

Managed dozens of projects for client's Annual Renewals. I was the primary point of contact for six months in which I led renewal teams to configure client requirements into Benefitfocus' main platform on a daily basis. Each renewal required extensive research into the front end (main User Interface of our application) and the back end (the operational systems built to drive Benefitfocus' application). Constant communication to most departments like Finance, Marketing, Sales, Operations and HR was tantamount to success.Accomplishments:- Provided key consulting internally and to clients of the functionality of our administrative SaaS platform and if client requirements could be presently manageable; if so, what the expectations would be leading into the new year.- Successfully transitioned tens of thousands of employees and their families into the new year without any lapse of coverage from their respective insurance carriers.- Seventy-hour weeks built platforms on which large employers now use year after year to safeguard their primary assets (employees).

Daniel Island, Sc

As an Application Consultant working within the Production Success Center (PSC) I was able to work closely with those directly affected by Benefitfocus' insurance industry impact. Employees of clients, HR Administrators, and insurance carriers themselves would correspond with me directly and it was my duty to ensure services provided were applied affectively and customer experience was successful. Put succinctly, a client would contact me either concerning a customer resource management (CRM) issue to which I would troubleshoot and establish an affective solution; or an employer would reach out with questions regarding which insurance plan would be the best fit for this year's Annual/Open Enrollment.Key contributions:- Developed and implemented effective strategies to combat operational and procedural conflictions to protect that which directly affect customer safety and financial stability. This was done by ensuring insurance was adequate and accurate for clientele.- Worked directly with senior management to present and instate process improvements for seamless project workflow.

Daniel Island, Sc

As a CSA, I was tasked with analyzing insurance carrier requirements in accordance with services/benefits provided to employers and their employees. I would help administer contracts across the Beneftfocus program management and product platform (eExchange) once go-live demand signals are given by insurance carriers to provide coverage for clientele.In my time as a Data Analyst (DA), I was tasked with converting highly sensitive protected health information (PHI) and personably identifiable information (PII) of millions of employees into formatted and proprietary internal documentation, to then be compatible with insurance carrier configuration management (CM) systems. It was my duty to make sure all employee updates (i.e. new elected coverage plan, retirement plan, ect.) aligned with carrier requirements to then be verified and legitimized. Frequent, daily communication to employers and carriers is paramount to ensure hundreds of millions of dollars is properly appropriated; failure meant millions in fines from one employer alone. DA responsibilities also included assigning integrated support teams the correct documentation in order for all processes across the Benefitfocus’ product platform (eExchange) to flow seamlessly. One miss click and either SSNs/account information would be in the wrong hands or an insured family will be without coverage.Key contributions:- Streamlined analytical processes and introduced improvements that will enhance productivity for years to come through CRM forecasting programs and reservation systems.- Managed daily reporting to senior management regarding OE progression with elected coverage implementation.- Converted millions of employee PHI/PII into configurations concurrent with carrier systems; missed deadlines meant 100s of millions in SLA fines, none were reported.- With a team of five, 22 million files were sent in five months.

Burke, Va

From its inception in HS, my company, J&W, grew from small to substantial in the DC metro area, serving hundreds in interior and exterior contracted services. Strategic material and product procurement delivered high quality services to customers while utilizing low cost resources. Initial, then continuous, market research/analysis as well as keen logistical applications drove J&W’s core competencies throughout project life cycles from first, diverse service/project introduction, leading to substantial business growth phase.Key Contributions: ▪ Managed all aspects of operations, planning, tracking, closing, quarterly and annual reporting, and revenue recognition using sound business acumen. ▪ Directed company’s vision to extrapolate brand awareness and growth. ▪ Trained and lead cooperative teams for project implementation, warehouse operation/fulfillment, and in six-sigma utilization while acquiring competitive entities to expand clientele and develop business.

For degree-required internship, I analyzed raw sales data—contrasting actualized with expected outcome and attenuating unnecessary costs. I was able to provide purchasing and inherent contracting services with the knowledge that I gained in WVU curriculum (economics, finance, and quantitative managerial methods). For Taziki’s, I was tasked with creating a formula that would reflect on previous location performances (all data for several years) with comparing the amount of materials needed to be bought to meet the demand of actualized sales. An optimal forecast revenue potential was generated informing Taziki’s of just the right amount of materials needed to better meet demand. Key Contributions:-Saved tens-of-thousands of costs across multiple functions, serving any temporal and situational circumstance separate of demand noise-Once optimally forecasted revenue potential was generated, three more store locations adopted its effective strategy saving $30,000 per month, per location.

Washington D.C. Metro Area

Responsibilities Oversaw the installation of luxury condominiums to include property overlooking the Washington Monument with estimated property value of $3.8-4.01m, ultimate selling price of 4.01m. Accomplishments Within my limited time in French Construction, I was able to utilize deadline and operational efficiency objectives to expand French Construction one project at a time. First, the projects were small (patios, decks, even hot tubs!) but as time progressed, I was able to move onto larger projects like the one listed above, located directly in line with one of America's most ironic structures. I am proud that within months the intrinsic value I have brought to bare has, from start to finish, stretched French's profit margins almost invaluably.Skills Used Project coordination and supervision of duties. Gained further decision making skills in difficult, time-sensative, high-asset situations.

Fairfax, Va

Acquired dozens of new clientele driving sales-optimizing-performance and furthering the prestige of a US top 50 industry company

Fairfax, Va

Maintained bank-owned investment property and structures in accordance with covenants and customer requirements as well as clarified and analyzed quotes for foreclosed homes.

Richmond, Virginia Area

Throughout my formative youth I helped in the procurement and contracting of services of national wrestling events all around the country. I would physically assemble the sporting events in the first some, 5 years (which would entail rolling mats, setting up clocks, even transporting materials). In my later years I would assist in the event planning and contracted venue locations for wrestling competitions to be held while answering to USA Wrestling officials