Whitney Weeks Email & Phone Number

Riverview, FL

Riverview, FL

• Worked on project teams to standardize back-office processes and process improvements across three merging nationwide MSO's
• Transitioned and centralized back-office work across multiple national teams and locations
• Developed processes and training for a new organization to streamline company efforts in back-office customer service and billing related tasks
• Performed gap analysis, tested, and implemented solutions to successfully fulfill business requirements for back-office… Show more
• Performed gap analysis, tested, and implemented solutions to successfully fulfill business requirements for back-office customer service tasks including, mail fulfillment, billing audits, account changes, and account.
• Elicited, documented, and worked to implement business requirements for multiple projects including work-flow management, automation, and standardization of company policies

Riverview, FL

- Process development and improvement- Documentation- Training and coordination of support for service integrations- Quality Assurance - Analysis of KPI's- Business operations assessment- Continual service improvement - Support and deployment of ITIL best practices

Riverview, FL

• Developed and improved processes for various departments and organizational teams
• Created and maintained training material and curriculum for the BHN Network Operations Center
• Drafted and maintained Methods and Procedures library for the BHN Network Operations Center
• Performed departmental assessments and delivered business improvement recommendations
• Performed User Acceptance Testing and coordinated new technology integrations into the NOC support model
• Reviewed… Show more

Riverview, FL

• Performed incident management for critical outage situations across multiple service platforms (VOIP, Digital Video, Core Network, Critical Infrastructure, etc.)
• Performed fault management and backbone network monitoring using industry leading toolsets
• Managed high priority conference bridges and delivered sensitive information to senior management, directors, and VP’s

Tampa, FL

• Wrote technical and descriptive invention summaries
• Performed preliminary patent searches
• Edited and composed technical writing pieces for invention assessment reports
• Performed copywriting

Brooksville, FL

• Delivered, cased, and scanned mail on a high volume route
• Handled accountable mail such as Insured, Registered, and Express
• Interacted with and serviced postal customers daily

Brooksville, FL

Collated and filed client cases