Dan Whitehead Email & Phone Number

Sydney, New South Wales, Australia

GigaComm is delivering Australian homes and businesses Next Level Internetting for the Gigabit age.We are an Australian telecommunications company, founded by experienced telecommunications professionals. We have built and operate a network independent from the NBN which uses the latest technology to provide reliable, ultra-fast internet with speeds up to 1000Mbps.

Australia

AARNet (Jan 2022 - May 2022)The role provided key oversight on the Customer Experience Program of work which included the rollout of Salesforce CPQ, Billing, and a new AARNet Customer Portal.

Sydney

GIGACOMM (2021)BUSINESS SUPPORT AND SYSTEM (SITETRACKER - SALESFORCE SOLUTION & ASANA) IMPLEMENTATION – 6 MONTHS- PMO Framework – Established a Project Management Office with the appropriate project development and reporting frameworks to oversee projects, initiatives and other key activities.- Process Development - Implemented a processes/procedures framework to support and streamline operational functions.- Develop Functional Strategies and Annual Business Plans - Established a Business Planning approach, with documented BU business plans and instituted a business planning approach within a framework.- Project managed the successful implementation of the network deployment project and asset management system Sitetracker which is a native Salesforce solution.- Began the scoping of business requirements for a Salesforce implementation initially covering Service Cloud but then customer, sales and marketing functions.- Project managed the successful setup and content migration to the work management system Asana.- Providing functional support to the core activities of GigaComm. Allowing front- line business units to focus on their core business activities.

NBN – CRM (SALESFORCE) PLATFORM IMPLEMENTATION – 2 YEARS (2018-2020) My role (Program Manager) Planning to Execution - Agile Environment • Program managed a Salesforce platform implementation program - development of an integrated CRM managing opportunities end to end and removing manual interactions to enable BPE maturity aspirations (productivity, mobility, maturity, transparency, automation of everyday tasks) and improve analytics data and reports.• Responsible for developing the product roadmap with the Business, liaison point between the Business and IT delivery teams, worked with the Business and IT team on agreeing and scheduling of delivery plans, responsible for key stakeholder management and communications, budget management, chaired core team meetings and provided support to the SMEs supporting the business units.

Sydney, New South Wales, Australia

NBN – OTHER STRATEGIC PROJECTS – 2 YEARS (2018-2020)My role (Project Manager) Planning to Execution - Agile Environment • Business Segment CONVID-19 Response (offering a range of assistance to emergency services organisations, essential services organisations, telehealth service providers, and small, medium and large businesses)• nbn Select (nbn™ Select is a simplified tool and process by which RSPs can order and manage a change of nbn access type)• Business Service Identification & Treatment (Developing solutions to identify and treat high value business services accordingly through a phased implementation approach)• New Developments – Fibre TV (Fibre TV has been developed to add value to the nbn FTTP New Developments proposition.

North Sydney

NBN – MAC TEL WHOLE OF BUSINESS - 9 MONTHS (2017-2018)My role (Project Director) Initiation to Execution/Operational Handover• Program director responsible for the delivery of the first ‘preferred supplier’ customer arrangement for the nbn Business Segment.• The objective was for nbn to be the supplier of choice providing the underlying access network to Macquarie Telecom’s voice and data services to their end customers

Sydney, Australia

NBN – PMO implementation - 3 months (2017) My role (Director Program Management Office) Initiation to Execution - Agile EnvironmentPlanned and implemented the Business Segment program management office framework;Documented and presented Business Segment program updates to management and stakeholders;Tracked project updates from the Project Managers and senior management;Triggered remedial action to bring projects back on track or to bring metrics back on track;Led a cross-functional team of project managers and drive effective project management behaviours through this team.

Sydney, Australia

TELSTRA – Workforce Management implementation (Click) platform - 1.5 years (2016-2017)My role (Project Director) Initiation to Pilot Execution - Agile Environment Built and led a Business Transformation team, producing a Business Change Strategy that enables the replacement of their Workforce Management Platform covering business impact analysis, business testing strategy, business process development, capability & cultural change, training development, communications & engagement strategy, industrial relations & human resources plans, business readiness and cutover management to support both the ‘proof of concept’ and national rollouts.

Sydney

OPTUS – Fulfillment suite implementation (NetCracker) - 6 months (2014-2015)My role (Business Transformation Manager) Planning to Execution - Agile EnvironmentResponsible for the deployment of a ‘fit for purpose’ solution to the Business within the transformation context of this program for OptusAccountable for all transformation functions including process development, training, data migration, release deployment & optimisation, business testing, change management, project management, organisational design and stakeholder engagement.

Sydney, Australia

NBN – Network Operations Strategy - 3 months (2014) My role (General Manager – Operations, Support & Readiness) Initiation to ExecutionProgram managed the development of the Network Operations three year Strategy and Business Operating Plans across all functional areas.Operational efficiencies and a strategy reset for the organisation.

NBN – System, Technology and Product implementation projects - 3 years (2011-2014) My role (General Manager – Operations, Support & Readiness) Planning to Execution/Operationalisation - Agile EnvironmentDeveloped an acceptance framework to drive and deliver new products and technology into Networks.Managed the User Acceptance testing, Business Readiness testing and Integration of a number of Operations Support System initiatives to support the core operational functions.

Sydney, Australia

OPTUS – Service Assurance Transformation - 2 years (2008-2010) My role (Program Director) Initiation to PrototypeTasked to completely revamp service assurance operations within Optus. This included working with the Business and Network stakeholders to analyse the effectiveness of the PMO and develop plans for an FMO.Developed a three year implementation plan with the selected vendor, a positive business case that could halve OPEX costs, dramatically improve customer experience and deliver an operational model capable of meeting the growing product/service complexity and technology convergence

This role had end-to-end accountability for the Operations Support Systems (OSS) and its underlying infrastructure. The role was primarily focused on OSS strategy, development, implementation and operation.

This role had operational accountability for all commercial and corporate data/voice networks, corporate IT operations, as well an outsourcing group providing managed networks for Enterprise customers. It also included operational responsibility for all mobile data networks.