Whitney Murphy Email and Phone Number
Whitney Murphy work email
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Whitney Murphy personal email
With over 11 years of Operations experience in the BPO and contact center industry, I provide innovative and scalable contact center as a service (CCaaS) solutions. I am responsible for leading and managing complex software implementation projects for global clients, ensuring quality, efficiency, and customer satisfaction.As a certified LEAP and Prosci Change Management Practitioner, I have a proven track record of delivering successful outcomes for diverse and challenging projects, ranging from cloud migration, CRM integration, IVR optimization, and omnichannel communication. I leverage my strong technical, analytical, and communication skills to collaborate with cross-functional teams, stakeholders, and vendors, and to provide effective guidance, support, and training. I am passionate about finding solutions that meet the needs and expectations of my clients, and that enable them to achieve their business goals and enhance their customer experience.
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Associate Program ManagerFive9 Jun 2024 - Present -
Delivery LeadInsite Managed Solutions Aug 2023 - Apr 2024 -
Senior ConsultantInsite Managed Solutions Nov 2022 - Aug 2023
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Consultant IiiInsite Managed Solutions | Inc. 5000 Company May 2022 - Nov 2022
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ConsultantInsite Managed Solutions | Inc. 5000 Company Nov 2021 - May 2022
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Senior Operations ManagerSykes Mar 2013 - Nov 2021Lakeland, Florida Area• Responsible for driving quality, ensuring schedule adherence, meeting key metrics and managing the overall day to day wellbeing of the needs of the account.• Meet or exceed account objectives for revenue and gross profit.• Deliver expected quality scores and results as demanded by the client.• Develop direct reports through creating individual development plans, coaching these individuals to achieve their objectives and evaluating their performance.• Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, and other client feedback.• Assume the lead role in client communication with operational matters on the account.• Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans when necessary.• Develop, grow and maintain employee experience, capability, morale, and job satisfaction. -
Enrollment SpecialistUniversity Of Maryland Global Campus Jan 2011 - Jun 2012• Enrolled in excess of 2400 students in 120 classes per year.• Marketed schedules and upcoming events to future and current students.• Ordered and inventoried textbooks for over 2400 students in 1 academic year.• Trained and managed newly employed staff in higher education administration.• Conducted Staff Advisory Meetings on tentative schedule to tenure to the needs of the United States Militaries’ educational needs. • Recruited prospective employees for hiring manager.
Whitney Murphy Education Details
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Business Administration And Management, General
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Auburndale High SchoolHigh School Diploma
Frequently Asked Questions about Whitney Murphy
What company does Whitney Murphy work for?
Whitney Murphy works for Five9
What is Whitney Murphy's role at the current company?
Whitney Murphy's current role is Associate Program Manager @ Five9.
What is Whitney Murphy's email address?
Whitney Murphy's email address is wh****@****kes.com
What schools did Whitney Murphy attend?
Whitney Murphy attended University Of Maryland Global Campus, Auburndale High School.
Who are Whitney Murphy's colleagues?
Whitney Murphy's colleagues are Tony Trentacosti, Roman Uvarov, Mike Berg, Mark Gilmour, Ryan Wong, Chris Silver ☁, Luke H..
Not the Whitney Murphy you were looking for?
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Whitney Murphy
Human Resources Manager At The Johns Hopkins University Applied Physics LaboratoryMillersville, Md1jhuapl.edu2 +124077XXXXX
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2 +172764XXXXX
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Whitney Murphy
St Paul, Mn2rti-inc.com, gmail.com4 +165179XXXXX
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3ingramcontent.com, cgb.com, ingrambarge.com -
Whitney Murphy
Atlanta, Ga3yahoo.com, gmail.com, covanta.com2 +163149XXXXX
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