Whitney Murphy Email & Phone Number

Lakeland, Florida Area

• Responsible for driving quality, ensuring schedule adherence, meeting key metrics and managing the overall day to day wellbeing of the needs of the account.
• Meet or exceed account objectives for revenue and gross profit.
• Deliver expected quality scores and results as demanded by the client.
• Develop direct reports through creating individual development plans, coaching these individuals to achieve their objectives and evaluating their performance.
• Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, and other client feedback.
• Assume the lead role in client communication with operational matters on the account.

• Enrolled in excess of 2400 students in 120 classes per year.
• Marketed schedules and upcoming events to future and current students.
• Ordered and inventoried textbooks for over 2400 students in 1 academic year.
• Trained and managed newly employed staff in higher education administration.
• Conducted Staff Advisory Meetings on tentative schedule to tenure to the needs of the United States Militaries’ educational needs.
• Recruited prospective employees for hiring manager.

Management Studies, Business Administration And Management, General

High School Diploma