Whitney Snyder Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Own a customer portfolio focused on the United States and Canadian professional sports market
• Work with customers on the full suite of Teamworks products
• Plan and ensure execution of each step of the customers lifecycle, including product implementation and training, ongoing value delivery, account expansion, and renewal
• Collaborate with customers to ensure that they are achieving their goals
• Analyze customer data, draw insights to inform accounts' success, and identify opportunities to increase engagement and drive value
• Identify new cases, teaching customers how to maximize the product

510 Merritt Ave. Nashville, TN 37203

• Master of Textures products, pricing for job confidence, and comprehensive understanding of why clients chose to partner with Textures
• Utilized a consultative sales approach to sell the benefits of Textures and our product lines to the Flooring and Design Community
• Maintained up-to-date technical knowledge of residential and commercial flooring to include hardwood, tile, carpet, etc.
• Worked with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for projects that fit within the design criteria, budget, environment conditions, and time frame
• Assisted consultants in preliminary design of projects and prepare technical specifications
• Technical understanding of services to generate timely high-quality estimates, sales proposals, and cost analysis

501 Broadway Nashville, TN 37203

• Promoted to manager to strengthen and lead the department, while maintaining all responsibilities held under the Club Services Coordinator role
• Managed a premium account base worth $6.1 million by servicing and maintaining relationships with high profile and elite clientele
• Executed all VIP team travel logistics in conjunction with Hockey Operations
• Coordinated events and entertainment for all VIP travelers (sponsors, premium clients, donors, prospects) while using all facets of the Teamworks platform for engagement
• Trained colleagues, identified new use cases, and collaborated with Teamworks representatives to maximize effective utilization of the Teamworks platform

501 Broadway Nashville, TN 37203

• Promoted after five months to Premium Seating and the Club Services department
• Provided unparalleled customer service for all Premium Seat clients to strengthen customer loyalty
• Developed and maintained professional relationships with our VIP’s to drive the client’s business goals
• Coordinated, strategized, and executed all logistics on all Premium Seat member event planning
• Established efficient and effective retention strategies and renewal campaigns year over year
• Managed the creation and execution of contracts and ensured all financial responsibilities were met

501 Broadway Nashville, TN 37203

• Served as the main liaison for a 500+ Nashville Predators season ticket holders
• Enhanced client experience and retention rates while executing against annual renewal goals
• Built strong relationships through touch point campaigns such as seat visits, hone calls, emails, off-site meetings, events and other communication channels
• Maintained a detailed database of touch points for each and every client through CRM software
• Identified up-selling opportunities, add-ons, and business referrals from clients and work with sales representatives to maximize revenue from existing customers
• Ensured customer and account data and profile requirements were accurate and complete

111 Broadway Nashville, TN 37201

• Provided professional customer service and hospitality to each guest
• Managed large sums of money throughout each shift
• Utilized the Aloha computer systems in order to execute daily work tasks

700 North Bell Avenue Carnegie, PA 15106

• Provided support to the Donor Relations Directors in the major gifts function of the development department
• Researched current and prospective donors with the use of Target Analytics, ResearchPoint, and Google Alerts
• Coordinated and continually updated DonorPerfect/Blackbaud database by entering DRD donor reports
• Composed correspondence and proposals/presentations as requested by the development department
• Assisted in the stewarding process of current and potential donors to provide gifts to The Salvation Army

900 Art Rooney Ave. Pittsburgh, PA 15212

• Continuation of the Marketing and Events Internship through a part-time hire
• Maintained all of the responsibilities held under the Marketing, Events, and Entertainment Internship

900 Art Rooney Ave. Pittsburgh, PA 15212

• Scheduled, organize and operate all aspects of Gameday activities such as anthems, bands, presentations, field shows, Gameday Live, etc.
• Coordinated game time events with television and radio networks
• Assisted with the booking, producing and promoting of concerts and festivals at Heinz Field
• Served as contact for military personnel at events
• Organized and produce primary team events and select charity events
• Worked with the National Football League on initiatives, presentations and special events

8651 University Blvd. Moon Township, PA 15108

• Provided professional, prompt and friendly customer service
• Maintained a clean and enjoyable space for each guest
• Trained new staff
• Handled/Managed large amounts of cash
• Performed individual accounting duties at the end of each shift

651 Holiday Drive Foster Plaza 5 Pittsburgh, PA 15220

• Represented CBS Radio's four stations in a professional manner: KDKA, The Fan, Y108, Star
• Provided listeners with the opportunity to partake in promotional events
• Set up promotional displays at business events
• Communicated with the public about our stations

7321 West Lake Rd. Fairview, PA 16415

• Seasonal employment
• Provided exceptional customer service to each guest
• Management of several duties: ie. preparation of food, beverage preparation, busing of tables, financial aspects
• Performed individual accounting duties at the end of each shift

900 Art Rooney Ave. Pittsburgh, PA 15212

• Organized game day events in order to create the ultimate game day experience for fans
• Coordinated and managed fan interaction activities for Pittsburgh Steeler fans during football games

7475 Peach St, Erie, PA 16509

• Seasonal employment
• Provided each and every customer with an above satisfactory meal and visit
• Deposited a personal bank of money into the bank machine at the end of each shift