Paul Phillips Email & Phone Number

Canada

Canada

Led the design, development, and deployment of large-scale projects across sales teams, driving performance increases, some averaging a sustained 40% improvement. These successes led to C-suite recognition and leadership of special teams, improving employee satisfaction by 10%. Also developed the department's initial strategy and managed external vendor relationships, consistently staying under budget.

Collaborated with senior leaders to craft learning strategies that improved performance and employee experience. Led engagement strategies, change impact analysis, and root cause identification to drive operational improvements, onboarding, and retention programs. Key contributor to the creation of two new departments, overseeing external vendor management

Waterloo, Ontario

Focused on leadership personas, accountability, and communication through assessments and team evaluations. Partnered with senior management to implement development strategies, exceeding expectations and increasing Salesforce adoption by 43%, while aligning sales processes for improved reporting and coaching

In this role, I planned, created, and communicated monthly training schedules for designated regions and courses, ensuring accurate participation records by reporting attendance and evaluations to the Training Coordinator. I assessed participants' performance, provided feedback to them and their managers, and conducted post-training coaching to measure learning impact. I also reviewed, edited, and developed training curricula, led "train-the-trainer" sessions, and mentored the training… Show more In this role, I planned, created, and communicated monthly training schedules for designated regions and courses, ensuring accurate participation records by reporting attendance and evaluations to the Training Coordinator. I assessed participants' performance, provided feedback to them and their managers, and conducted post-training coaching to measure learning impact. I also reviewed, edited, and developed training curricula, led "train-the-trainer" sessions, and mentored the training team. Additionally, I managed external training suppliers, acted as project manager for training initiatives, and reported progress during quarterly management meetings to align training with business goals. Show less

Toronto, Canada Area

I oversaw 10 supervisors and over 100 employees, leading initiatives that grew market share, boosted revenue, and improved employee retention by 8% and satisfaction by 38%.I designed and implemented training programs for both new hires and tenured staff, driving improved efficiency across teams reducing safety incidents, enhancing customer experience, and significantly improving profitability and operational performance.

Toronto, Canada Area

Responsible for creating training schedules for all regions of Ontario, covering 5 offices and overseeing 3 trainers. I designed coaching clinics for managers and supervisors, while managing and mentoring trainers to ensure consistent, high-quality training delivery. In addition, I designed the digital infrastructure for the company’s training centers, which included successfully reducing repeat incidents, increasing profitability through recursive training, and facilitating… Show more Responsible for creating training schedules for all regions of Ontario, covering 5 offices and overseeing 3 trainers. I designed coaching clinics for managers and supervisors, while managing and mentoring trainers to ensure consistent, high-quality training delivery. In addition, I designed the digital infrastructure for the company’s training centers, which included successfully reducing repeat incidents, increasing profitability through recursive training, and facilitating Ladder Safety and Book 7 compliance training. Show less

Toronto, Canada Area

Conducted needs analysis with technician workforce on process improvements tolower repeat rates and improve Net Promoter ScoresConsulted on design and roll out of new Tech 2.0 Courses Re-designed sales program for technicians including focus on understanding product knowledge and completing the sale in a time efficient methodBuilt strong relationship inside process improvement teams and field sales.Received positive feedback from learners, managers and directors on… Show more Conducted needs analysis with technician workforce on process improvements tolower repeat rates and improve Net Promoter ScoresConsulted on design and roll out of new Tech 2.0 Courses Re-designed sales program for technicians including focus on understanding product knowledge and completing the sale in a time efficient methodBuilt strong relationship inside process improvement teams and field sales.Received positive feedback from learners, managers and directors on facilitation and design techniques Consulted on design and roll out of new curriculum Show less

Kitchener, Canada Area

In charge of managing newly hired teams of upwards of 20 people and supervising teams of technical representatives. Assisted in the hiring and termination process for workforce.Key Achievements: Successfully designed and implemented new hiring processes and call quality program, Improved overall process of team coordination by establishing strong relationships within several departments. Effectively eased the integration of new employees in correlation with production floor… Show more In charge of managing newly hired teams of upwards of 20 people and supervising teams of technical representatives. Assisted in the hiring and termination process for workforce.Key Achievements: Successfully designed and implemented new hiring processes and call quality program, Improved overall process of team coordination by establishing strong relationships within several departments. Effectively eased the integration of new employees in correlation with production floor management Show less

Kitchener, Canada Area

In charge of managing newly hired teams of 15 personnel and supervising teams of technical representatives. Assisted in the hiring and termination process for workforce.Key Achievements: Successfully developed key performance indicators and metrics and initiated process to improve call efficiency and customer experience. Helped create service-level agreement with clients.  Credited for developing floor coaching and mentoring programs, as well as hiring and termination process… Show more In charge of managing newly hired teams of 15 personnel and supervising teams of technical representatives. Assisted in the hiring and termination process for workforce.Key Achievements: Successfully developed key performance indicators and metrics and initiated process to improve call efficiency and customer experience. Helped create service-level agreement with clients.  Credited for developing floor coaching and mentoring programs, as well as hiring and termination process for workforce. Show less

Project Management And Adult Educator Certification, Project Management

Instructional Techniques