Supervising and leading a unit of installers within the company.Holding accountability for meeting the target aims and objectives of the company, specific to the locations, with regard to installation processes.Directing, handling and overseeing the service delivery coordinators who help in meeting the targets of the installation section.Planning and strategizing the execution of installation undertakings for VIPs on a regular basis.Directing the associates of the installation section on a daily basis.Ensuring that all my supervisory and administrative task undertakings agree with the laws, rules and existing policies of the company.Working with other sections of the company in order to execute installation undertakings and workings.Making sure that installation tasks are undertaken in the company also with agreement to the customer particularities.Making sure that all the tasks and projects are executed in agreement to the needs of the same.Directing the activities of the installers and assisting them with mending and initiating the major elements and structures.Providing the associates of the company with daily inputs and creative suggestions regarding the installation methods and procedures.

Project management of any large or important installations coming into the queue for retail and channel.Customer Advocate and interface throughout cloud contact center implementation.End to end client program management.Confirm requirements with the client at the beginning of the installation progress.Coordinate Customer services between Account Managers, Installation Engineers and Customer.Ensure timely delivery of services based on installation guidelines and customer expectations.Coordinating the testing of installs with the customers and installation engineers.Provide QA for Installations.Manage Customer Satisfaction on Installations.Create and Deliver Client Facing Training.Assist with Client Demo’s with the Sales Team as Needed.Report to Management on a daily basis on Progress of New installs as well as existing clients.Installation and testing of any new numbers requested by the customer.

Leading and managing both PABX and Voice & Data team including time schedules and travel sheets.Ensuring that helpdesk provide feedback to customers on a continuous and timely manner Assist with dealer and customer queries and concerns Assisting first and second line support with the resolution of escalated cases Assist engineers with related onsite voice & data solutions Deal with Suppliers (Vodacom, IBurst, Mitel, etc.) Ensure travel arrangements are done for long distance installs Support to dealers with sales deals (Pre-sales) Ensuring that Engineers at all times have tools and inventory to complete service calls; including cable and maintenance stock Staff Development: Continuously ensuring that Engineers are up-skilled Update staff on daily performance Identifying poor performance from engineers and addressing concerns raised by EXCO Processing petrol usage for private and business, expense claims, overtime, commissions and leave for engineers Assisting the Itec Project Management Office (PMO) and ensuring successful and efficient installationsProvide monthly service reports for SLA clients Provide monthly service reports for MANCO & EXCO Planning, testing and distributing of loan equipment

Duties and responsibilities:Work directly with our sales team to understand customer needs.Participate in discovery calls with customers.Provide pre-sales support to internal sales and technical teamsPresent solutions via diagrams and demos to customers.Develop solution pricing for sales teamDevelop ways to integrate new technologies into our product offerings.Support existing customers as their needs and requirements change over timeLogging of activities on Salesforce Client meetings We currently have two products one is a normal hosted PABX Solution called AVOXI Core and the other is a call centre solution called SmartQueue. I do the pre-sales engineering on both globally. This entails calling the customer to find out what they currently have and then working out what they will be requiring. Getting quotes for equipment needed and assisting sales consultant with working out the quote. We sell the following equipment with said solutions:Cisco Networking HardwarePolycomSnomYeahlinkPattonDell Server equipment

Duties and responsibilities:Cold Calling Quoting Logging of activities on Salesforce Client meetings Prospecting new business opportunities and developing telemarketing driven in and out- bound leads Managing a portfolio of existing accounts and developing revenue opportunities Expand customer base

Responsibilities where - sales, support and installations for:Supafone3CXFarsouth ComXSigma PABXElastix PABX(Free PBX based)Network Infrastructure (Routers, switches, cabling, WiFi) I also do sales support (Order stock, do site visits for pre-installation checks and do the Setup of equipment before installation)I am account manager for the following clients: Air Mauritius, Pilot Furniture, Dudsher tracking and tracing and a few smaller clients.

Administration of Head Office Servers: Win Server 2008 Win Server 2003 Pastel Evolution Asterisk LinuxMaintenance, installation and planning of LAN infrastructureMaintenance, installation and planning of IT infrastructureProcurement of all IT systems and infrastructure for Head OfficeManagement of IT staffBudgeting of systems and servicesSupport to corporate VoIP clientsDevelopment and implementation of Asterisk based VoIP PABXProcurement and deployment of new franchise IT systems

Installation and configuration of: Wireless CPE (Mikrotik)Various VoIP Media gateways and VoIP phones (FXS/FXO on SIP protocol). Various Broadband/dsl routers and modems.On-site support for 300+ customers.Setup and installation of wifi high sites on 2.4 GHz and 5.8GHz(Mikrotik)Basic maintenance and setup of asterisk systems.IT support Hardware and software.Networking of office buildings and houses.Installation of Yagi external antenna for Iburst modem.

Telephone support on hardware and software.Ordering of new stock. Building of computers. Troubleshooting of hardware on computers and Schlumberger card readers. PC Repairs, Client care, and managing hardware stock on premises. Installation of our own software called Quickmoney. PC sales to public. General maintenance of office building.

Assembly of PC's and laptops.Quality Control Stock control of assembly shop.

Continuity testing of instrument cables on Petro Chemical plant.Tracking of installed instruments.