Jeff Wilcox Email & Phone Number

Olympia, Washington, United States

Burien, WA

• Criminal Justice Training Commission – IT Director/CIONovember 2017 – September 2023
• IT Division Manager supporting 140 academy staff facilitating the basic training of over 1000 cadets a year as well as the annual advanced training of every officer in the state of Washington
• Responsible for all IT personnel decisions including hiring/firing, performing PDP/PDE evaluations, and staff development
• Planning, coordinating, and implementing large-scale agency IT projects including: o Migrated agency to full cloud computing in 2019 including change management and training with everyemployee and contractor, allowing.
• Managing all aspects of IT budget including fiscal projection, RFP creation, legislative fiscal notes, decision packages, impactassessments, allocations, and reconciliations for million dollar department budget
• Ensuring OCIO compliance while developing and enacting agency wide policies and carrying out new resultant project plans

Kirkland, WA

• Operated thermal, anechoic, and RF chambers for testing highly variable satellite antenna prototypes
• Executed continually evolving test plans and designs to spec within rigorous time requirements daily
• Managed and trained other technicians to create autonomous hardware testing shift
• Edited and created hardware scripts to streamline job efficiency for effective data sharing
• Collated and analyzed real-time data as first point of contact for testing and design inefficiency
• Created detailed daily reports as well as technical manuals for current and evolving procedures

Redmond, Washington

• Empowered Microsoft Engineers to improve HoloLens device by consistently executing test plan to accurately gather critical stress and reliability metrics
• Acted as point of contact for Microsoft Engineers, reducing amount of lab administration time by managing other technicians
• Automated hardware testing processes by writing Python scripts that controlled hardware and minimized manual testing
• Proactively triaged important test results to ensure quick and efficient access by reliability team members
• Used hardware testing expertise to improve Microsoft’s reliability test plans and increase test data accuracy
• Designed and built prototype fixtures that improved consistency of reliability testing for entire new emerging technologies

Various Locations Across Washington State

• Create and monitor all computers, networks, and security for private restaurant chain
• Designed IT infrastructure roadmap and advise on new technologies
• Provide on-site maintenance and support at restaurant locations when technical issues occur

Shelton, Washington

• Wrote production microprocessor control code to run customer analog systems with digital interfacing and outputs
• Increased accuracy of customer data collection by creating controls to automate composite material curing systems
• Improved system design by adding Wi-Fi and USB support to multiple products enabling addition of 3 new product lines
• Audited installations, designed improvements, and trained customers, strengthening client to company relationships
• Leveraged a combination of social and engineering skills to bridge the communication gap between engineering and management

• Designed and implemented database tracking systems for Bahamian Stromatalite research data and physically monitored Stromatilite growth and population
• Member of video mosaic design technology team to document coral reef building community