Customer Success Specialist
CurrentToday, WEX provides category-leading fleet solutions across a wide spectrum of business sectors throughout the globe. Our portfolio of business encompasses MasterCard-branded corporate card; TelaPoint, a provider of supply chain software solutions for petroleum distributors and retailers; Pacific Pride, an independent fuel distributor franchisee network; and international subsidiaries.Will BaileyCustomer Success Specialist at WEX Inc.Bachelors of ArtsBusiness Administration and MarketingCustomer Success Specialist Team Member Responsibilities:• Management of Field Sales Support• Sales Operations• Client Interface• Business Planning• Manage analytical rigorous corporate initiatives• Implementing new and prospective clients, reducing time to card production• Increasing new client activations• Increase cross-sales • Microsoft Office Proficient• Word• Power Point• Excel• Outlook• Publisher• AccessPositioned as a Customer Success Specialist, my role with our team includes managing the Sales Support team and staying abreast with each team members projects and the multitude of steps required for their position within the team and interfacing with the client. The matrix of responsibilities includes account implementation process, detailed prospect research and effective support including thoroughly troubleshooting solutions to ensure complete resolution and client satisfaction. As an overview Specialist, my prioritized responsibilities’ regarding the oversight of my team includes developing an effective and efficient workforce. This includes leading and implementing new initiatives and processes; assists with territory design decisions and reviews structure and resource deployment on a regular basis, business process improvement, planning and analysis.
