Will Dodson Email & Phone Number

Auckland, New Zealand

VALUE STREAM LEAD – Network VisibilityResponsibilities:• Management of annual project CAPEX budget of ~$4m.• Ownership of Value Stream outcomes.• Ownership of long term-roadmap (10 years).• Translation of long-term roadmap to detailed 24-month deliverables.• Prioritisation of programmes and project initiatives.• Programme and Project ownership and governance.• Vendor engagement and contractual negotiations.• Internal stakeholder engagement and negotiation.Major Achievements:• Successfully business cased and delivered a transformational replacement platform on-time and in-budget ($1.1m)• Improved project delivery effectiveness, predictability and throughput• Successfully negotiated significant discounts from multiple vendors for on-going costs (~50% & $~30% off list price).• Built and managed an effective virtual project team.

I was originally seconded to a project to assist with the operational delivery of a new product line for Chorus, soon after I was offered the full management role of both the responsibility of program delivery and with the day to day management and development of the existing products, key skills for this role are:• Management of annual revenue of $26m • Market assessment and product viability and positioning• Raising, promotion and delivery on funding requests• Pricing, Capital spend and ROI • Program and Project sponsorship and accountability for PM, BA and architect resource in line with business and market requirements• Shaping and signoff of marketing briefs• On-going product lifecycle management including anticipation of market direction and trends• Supplier assessment and contract negotiations

An extension of my previous role more focus on business rather than department outcomes examples of duties• Service Partner contract negotiation getting an enhanced SLA for no extra cost.• Heavily involved with new product project and build especially around build and product requirements. • Looking at future trends and feeding this into internal / external teams.

Auckland, New Zealand

• Process improvement, including SOP, business rules and knowledge base creation and maintenance• Team leadership, leading by example always driving to the best outcome for Chorus• Provide a large amount of operational support to the wider Co-Location team• Excellent escalation management skills, zero escalations through the correct channel have been escalated past the level I fulfil (Level 3 on the escalation matrix)• Drove compliance with our Service Partners to the commercial contract between them and Chorus to ensure ‘best price’ methodology exact amount is not known but last FY the team did 10% more orders and came in 10% under budget• I approve each quote from our Service Partner for compliance and all outgoing quotes to our Customers to confirm the value is correct • Provided a high level of customer service making sure that Chorus SLA and KPI’s were met and exceeded where possible• SME for the physical aspect of the build work carried out by our Service Partners and customers• Product and contractual SME to make sure that all work carried out fits our business rules• Ensuring compliance to Choruses build standards and process to ensure protecting of our Network• Protecting the Network accreditor, making sure all trainees displayed the necessary requirements and skill set to work in our exchanges• Provided Co-Location Project management for our customers for large and complicated projects including the Vodafone Takahe exit and EAN deployment projects• Provide product solution management to our customers to provide them with a solution that works for both them and Chorus• Used my SME knowledge to provide a large amount of input into the Statement of Work contract re-write between our Service Partners and Chorus for Inside Plant build work• Radically changed the system and process that we use to engage our Service Partners for build work reducing AWT on each order by ~15%• Revenue assurance looking at both cost out and revenue in

Auckland

After my experience as a technical lead for GPON I wanted to learn more about how the physical FTTH network was deployed I was very lucky to have the opportunity to work as one of the two Auckland based Delivery Specialists tasked with the delivery of Ultra-Fast Broadband connections to Multi Dwelling units (MDU) and Right of Ways (ROW) duties included• Delivering high cost complex builds in Auckland on time and budget• $50,000 Deferred Authority per job• Ensure costs from our Service Partners and valid and are consistent with our Commercial contract• Reviewing and signoff for designs ensuring Chorus build standards are complied with• Part of the Stakeholder Management team for the Chorus Service Partner in Auckland• Ensuring Service Partner SLA and KPI performance management • Escalation contact for all internal and external Stakeholders• Site visits with end customers to provide solutions to ensure delivery of NGA

Aukland

Auckland

This position was a natural extension of my previous roles and I was required to become a lot more involved in the interaction of the Assure department within the wider business groups, part of my key duties are:• Acting as a SME for projects which impact the Assure space, this includes making business decisions on how to process / investigate cases along with writing and ensuring processes and documentation are fit for purpose and maintained• Assisting with ongoing development within the team for both soft skills and technical training• Understanding and assisting with the departmental roadmap and future methods of operation• Acting as the SME across multiple business units within Chorus as well the Retail and Service partners, engaged to provide guidance on next steps for both complicated technical faults as well as how to improve the service / process for future interactions• Provide intra-departmental assistance, working with both our field force, hand in hand with Infrastructure Operations, Network Operations, often singularly and then working as a coordinator between a series of different departments to ensure smooth resolution of issue whether they be internal or external of Chorus• On-call component, as a technical lead within Assure I was always on call to answer any questions that may require assistance, both from our customers, internally within Assure and from our Service partners.• A technical lead for NGA / GPON technology along with all other products supported by the Chorus Assure team (all Chorus products along with Telecom Agency)As a Layer 2 SME, I have a solid grasp of network topology from physical network whether it be fibre or copper, through to the network build side of things / cable rearrangements to the DSLAM / MUX / Bearer including regenerators, ring / star topologies, fibre rings and diversity setups.

Auckland, New Zealand

Salisbury, United Kingdom

I worked for Sprinter Couriers (UK), I started as a controller, with the mandate of looking after a handful of drivers, making sure that they kept delivery times as well as other issues, and solving any problems that they may have. After a year, I was promoted to Manager of the whole Operations department, key duties included: • Short and medium term expansion plans, in conjunction with the Sales Manager and Managing Director.• Six Direct Reports and management of up to 30 contractors• Applying high standards of customer service, maintaining a very low customer turnover.• Instigating a varied advertisement portfolio, including web sites, Google linking, and direct to customer marketing.• Overall responsibility for departmental stakeholders• Dealing on an individual basis with the top five 'high value’ customers, providing them with a management level link within the company.