Will Dodson Email & Phone Number

Auckland, New Zealand

• VALUE STREAM LEAD – Network VisibilityResponsibilities:
• Management of annual project CAPEX budget of ~$4m.
• Ownership of Value Stream outcomes.
• Ownership of long term-roadmap (10 years).
• Translation of long-term roadmap to detailed 24-month deliverables.
• Prioritisation of programmes and project initiatives.

• I was originally seconded to a project to assist with the operational delivery of a new product line for Chorus, soon after I was offered the full management role of both the responsibility of program delivery and with.
• Management of annual revenue of $26m
• Market assessment and product viability and positioning
• Raising, promotion and delivery on funding requests
• Pricing, Capital spend and ROI
• Program and Project sponsorship and accountability for PM, BA and architect resource in line with business and market requirements

• An extension of my previous role more focus on business rather than department outcomes examples of duties
• Service Partner contract negotiation getting an enhanced SLA for no extra cost.
• Heavily involved with new product project and build especially around build and product requirements.
• Looking at future trends and feeding this into internal / external teams.

Auckland, New Zealand

• Process improvement, including SOP, business rules and knowledge base creation and maintenance
• Team leadership, leading by example always driving to the best outcome for Chorus
• Provide a large amount of operational support to the wider Co-Location team
• Excellent escalation management skills, zero escalations through the correct channel have been escalated past the level I fulfil (Level 3 on the escalation matrix)
• Drove compliance with our Service Partners to the commercial contract between them and Chorus to ensure ‘best price’ methodology exact amount is not known but last FY the team did 10% more orders and came in 10% under.
• I approve each quote from our Service Partner for compliance and all outgoing quotes to our Customers to confirm the value is correct

Auckland

• After my experience as a technical lead for GPON I wanted to learn more about how the physical FTTH network was deployed I was very lucky to have the opportunity to work as one of the two Auckland based Delivery.
• Delivering high cost complex builds in Auckland on time and budget
• $50,000 Deferred Authority per job
• Ensure costs from our Service Partners and valid and are consistent with our Commercial contract
• Reviewing and signoff for designs ensuring Chorus build standards are complied with
• Part of the Stakeholder Management team for the Chorus Service Partner in Auckland

Aukland

Auckland

• This position was a natural extension of my previous roles and I was required to become a lot more involved in the interaction of the Assure department within the wider business groups, part of my key duties are:
• Acting as a SME for projects which impact the Assure space, this includes making business decisions on how to process / investigate cases along with writing and ensuring processes and documentation are fit for purpose.
• Assisting with ongoing development within the team for both soft skills and technical training
• Understanding and assisting with the departmental roadmap and future methods of operation
• Acting as the SME across multiple business units within Chorus as well the Retail and Service partners, engaged to provide guidance on next steps for both complicated technical faults as well as how to improve the.
• Provide intra-departmental assistance, working with both our field force, hand in hand with Infrastructure Operations, Network Operations, often singularly and then working as a coordinator between a series of.

Auckland, New Zealand

Salisbury, United Kingdom

• I worked for Sprinter Couriers (UK), I started as a controller, with the mandate of looking after a handful of drivers, making sure that they kept delivery times as well as other issues, and solving any problems that.
• Short and medium term expansion plans, in conjunction with the Sales Manager and Managing Director.
• Six Direct Reports and management of up to 30 contractors
• Applying high standards of customer service, maintaining a very low customer turnover.
• Instigating a varied advertisement portfolio, including web sites, Google linking, and direct to customer marketing.
• Overall responsibility for departmental stakeholders