Will Lewis Email & Phone Number

• Lead organizations through complex and major business transformations for growth and speed-to- market utilizing PMO best practices
• Unlock data insights, develop and execute strategies that deliver consumer and financial impact
• Drive the implementation of highly technical initiatives from cloud migrations, data encryption, vulnerability management portals and architectural governance procedures.
• Create collaboration frameworks and playbooks that further enables teams to consistently thrive in ambiguous and fast-paced situations
• Enhance inclusivity within workplace environments that boosts morale and breeds creativity driving innovation, profit and customer satisfaction.

• Developed and launched PMO best practices across the organization including project prioritization, governance, change management and status reporting
• Established and led streamlined portfolio management for effective mapping to strategic priorities and business objectives
• Oversaw the Go-To-Market process from inception to marketplace launch
• Led the story creation process including developing consumer insights, data and analytics, business opportunities and less more impactful stories through powerful storytelling

• Enable and optimize cross-functional collaboration to streamline projects.
• Develop project management toolkits as well as project tracking tools to monitor and manage the enterprise project portfolio including project health, timelines, cost and scope.
• Build resource utilization views to inform project prioritization and HC management.
• Serve alongside other business owners to define program objectives, tactics and success measures.
• Partner with counterparts to produce strategies that are complimentary to brand objectives and drive global growth.

Seattle, Washington

• Led the defective and counterfeit programs preventing defective inventory from reachingcustomers resulting in a total annual sales savings of $146 million and $86 million respectively
• Drove the inception and implementation of an Inventory Inspection Platform automating andincreasing defect investigations by 86% YoY and a total annual sales savings of $10.4 million
• Established and executed the rhythm of business for the Customer Experience group and inmanaging a team of 23 program managers, business analysts, product managers and operationsspecialists with a dotted-line oversight.
• Devised an integration solution of two redundant detection systems to eliminate sellerenforcement duplication, a reduction of 60% overlap to 0%.
• Defined and launched a global cross-product vertical collaboration mechanism for seamlesscross-functional product development and software launches

Greater Seattle Area

• Led the commercialization and optimization of the Princi (international) and Reserve Bar (domestic) business models through program management excellence.
• Invoked entrepreneurial skills to drive the business with passion for an elevated customer and Starbucks partner experience.
• Identified programmatic challenges and recommend solutions to leadership in order to drive scalable profitability, maturity and innovation.
• Led cross-functional teams to develop, launch, and sustain projects; connecting the dots between teams and managing dependencies as well as influencing stakeholders to drive key business decisions.
• Managed and monitored project/program objectives, launch timelines, milestones, decision points, cross-team interdependencies, and progress/status reporting that kept projects on time, in scope and on budget.

Greater Seattle Area

• Owned the development, implementation and adoption of collaboration tools such as project management, communication, connectivity, asset management, as well as digital innovation.
• Created efficient cross-functional workflows and processes utilizing PMO best practices that led to streamlined communication, real-time collaboration and innovation.
• Fostered project intake best practices for better transparency, resource management and business unit/portfolio reporting.
• Oversaw collaboration processes all the way through to ensure adoption and scalability as well as revisit, through retrospectives and feedback loops, for course correction and optimization.
• Led programs that enabled partners with effective digital tools, an inspiring workspace and a culture they thrive in.

Greater Chicago Area

• Defined, implemented and governed global project management practices across the U.S., Canada, Australia and EMEA via a co-authored project management framework
• Trained and mentored 80+ global project managers on project management best practices
• Rolled-up my sleeves and served as primary project manager to course-correct the CEO’s #1 priority project, resulting in launching the product 4 months ahead of schedule
• Implemented a cross-department steering committee to make key decisions on new business investments, utilizing a self-made business case template and initiative scoring/ranking system
• Acted as global agile coach and agile transformation leader for 30+ product teams
• Developed a global project tracking system to monitor and govern 100+ high-profile projects

Greater Chicago Area

• Defined and implemented a product-development life cycle and agile workflow for efficient and productive collaboration across 9 cross-discipline teams
• Led a team of 28 as Scrum Master to launch company’s first iPad and iPhone apps
• Established and produced executive project status reports providing visibility and alignment through succinct and prioritized information for desktop or mobile consumption
• Implemented and maintained scrum boards (using JIRA) for synchronized and consistent iteration planning, sprint tracking, release burndown management and reporting metrics, ultimately improving communication.
• Acted as agile coach for 20+ global teams, improving cross-department best practices increasing speed to market across the U.S., Canada and EMEA
• Managed 8 project managers ensuring consistent best practices and cultivating their expertise

Toronto, Canada Area

• Developed project management and product development implementation procedures from the ground up impacting the entire company’s product portfolio (13 products/services)
• Created project management methodology, SDLC and release management process to coordinate a global and cross-functional team of 120+
• Consulted with top financial institutional clients to tailor methodology and deployment strategies considering the local market providing a world class customer experience
• Managed the project management and technology teams (20+ people) ensuring a consistent and efficient internal operation and an excellent customer experience
• Drove the successful delivery of highly complex and custom projects, averaging 50 (small-to-large scale) projects every quarter

Greater Chicago Area

• Managed deployments from concept to installation for the business unit’s largest client –Ameriprise Financial (a $8M annual account)
• Served as primary contact, leading all project development phases with client and 9 cross-organizational teams that led to 10 large-scale and highly complex project deployments with smaller incremental deployments 4.