Will Lewis Email & Phone Number

• Lead organizations through complex and major business transformations for growth and speed-to- market utilizing PMO best practices• Unlock data insights, develop and execute strategies that deliver consumer and financial impact• Drive the implementation of highly technical initiatives from cloud migrations, data encryption, vulnerability management portals and architectural governance procedures. • Create collaboration frameworks and playbooks that further enables teams to consistently thrive in ambiguous and fast-paced situations • Enhance inclusivity within workplace environments that boosts morale and breeds creativity driving innovation, profit and customer satisfaction.

• Developed and launched PMO best practices across the organization including project prioritization, governance, change management and status reporting• Established and led streamlined portfolio management for effective mapping to strategic priorities and business objectives• Oversaw the Go-To-Market process from inception to marketplace launch• Led the story creation process including developing consumer insights, data and analytics, business opportunities and less more impactful stories through powerful storytelling

• Enable and optimize cross-functional collaboration to streamline projects.• Develop project management toolkits as well as project tracking tools to monitor and manage the enterprise project portfolio including project health, timelines, cost and scope.• Build resource utilization views to inform project prioritization and HC management.• Serve alongside other business owners to define program objectives, tactics and success measures.• Partner with counterparts to produce strategies that are complimentary to brand objectives and drive global growth.

Seattle, Washington

• Led the defective and counterfeit programs preventing defective inventory from reachingcustomers resulting in a total annual sales savings of $146 million and $86 million respectively• Drove the inception and implementation of an Inventory Inspection Platform automating andincreasing defect investigations by 86% YoY and a total annual sales savings of $10.4 million• Established and executed the rhythm of business for the Customer Experience group and inmanaging a team of 23 program managers, business analysts, product managers and operationsspecialists with a dotted-line oversight of a 128-person offshore ops team• Devised an integration solution of two redundant detection systems to eliminate sellerenforcement duplication, a reduction of 60% overlap to 0%.• Defined and launched a global cross-product vertical collaboration mechanism for seamlesscross-functional product development and software launches

Greater Seattle Area

• Led the commercialization and optimization of the Princi (international) and Reserve Bar (domestic) business models through program management excellence.• Invoked entrepreneurial skills to drive the business with passion for an elevated customer and Starbucks partner experience.• Identified programmatic challenges and recommend solutions to leadership in order to drive scalable profitability, maturity and innovation.• Led cross-functional teams to develop, launch, and sustain projects; connecting the dots between teams and managing dependencies as well as influencing stakeholders to drive key business decisions.• Managed and monitored project/program objectives, launch timelines, milestones, decision points, cross-team interdependencies, and progress/status reporting that kept projects on time, in scope and on budget.

Greater Seattle Area

• Owned the development, implementation and adoption of collaboration tools such as project management, communication, connectivity, asset management, as well as digital innovation.• Created efficient cross-functional workflows and processes utilizing PMO best practices that led to streamlined communication, real-time collaboration and innovation.• Fostered project intake best practices for better transparency, resource management and business unit/portfolio reporting.• Oversaw collaboration processes all the way through to ensure adoption and scalability as well as revisit, through retrospectives and feedback loops, for course correction and optimization.• Led programs that enabled partners with effective digital tools, an inspiring workspace and a culture they thrive in.

Greater Chicago Area

• Defined, implemented and governed global project management practices across the U.S., Canada, Australia and EMEA via a co-authored project management framework• Trained and mentored 80+ global project managers on project management best practices• Rolled-up my sleeves and served as primary project manager to course-correct the CEO’s #1 priority project, resulting in launching the product 4 months ahead of schedule• Implemented a cross-department steering committee to make key decisions on new business investments, utilizing a self-made business case template and initiative scoring/ranking system• Acted as global agile coach and agile transformation leader for 30+ product teams• Developed a global project tracking system to monitor and govern 100+ high-profile projects• Produced executive-level global project dashboards, reporting the health on timeline, resources and scope for 100+ key initiative and client projects• Drove operational excellence through the development of training curriculum, seminars, conferences and workshops as well as community building events• Organized the company’s first ever community of practice forum with other large corporations across multiple industries to share agile and PMO best practices including onsite as well as offsite workshops and training events

Greater Chicago Area

• Defined and implemented a product-development life cycle and agile workflow for efficient and productive collaboration across 9 cross-discipline teams• Led a team of 28 as Scrum Master to launch company’s first iPad and iPhone apps• Established and produced executive project status reports providing visibility and alignment through succinct and prioritized information for desktop or mobile consumption• Implemented and maintained scrum boards (using JIRA) for synchronized and consistent iteration planning, sprint tracking, release burndown management and reporting metrics, ultimately improving communication, transparency and collaboration across 11 departments• Acted as agile coach for 20+ global teams, improving cross-department best practices increasing speed to market across the U.S., Canada and EMEA• Managed 8 project managers ensuring consistent best practices and cultivating their expertise

Toronto, Canada Area

• Developed project management and product development implementation procedures from the ground up impacting the entire company’s product portfolio (13 products/services)• Created project management methodology, SDLC and release management process to coordinate a global and cross-functional team of 120+• Consulted with top financial institutional clients to tailor methodology and deployment strategies considering the local market providing a world class customer experience• Managed the project management and technology teams (20+ people) ensuring a consistent and efficient internal operation and an excellent customer experience• Drove the successful delivery of highly complex and custom projects, averaging 50 (small-to-large scale) projects every quarter

Greater Chicago Area

• Managed deployments from concept to installation for the business unit’s largest client –Ameriprise Financial (a $8M annual account)• Served as primary contact, leading all project development phases with client and 9 cross-organizational teams that led to 10 large-scale and highly complex project deployments with smaller incremental deployments 4 times per year