Will Munce Email & Phone Number

Oakland, California, Us

Valley Forge, Pa, Us

New York, Ny, Us

- Create solutions for newly engaged couples to easily customize and order all their wedding paper.- Designed a solution for couples to order a proof of their customized save the date or wedding invitation and increased conversion by 50%.- Converted the previous Zola blog into an evergreen advice library and greatly expanded the number of keywords for which Zola ranks.- Guided engineering interns through the product design process and helped create a wedding seating chart tool.

Mclean, Virginia, Us

- Designed and launched five products for the DoubleDutch Developer Platform within the first quarter of 2018- Balanced the unique needs of different users (event organizers, attendees) and products (content management system, native app)- Drove the future of design at DoubleDutch through the development of a comprehensive design system- Lead the integration of two products, post acquisition, including the creation of an account level overview spanning both systems- Collaborated with product management and engineering to negotiate scope, launch products and iterate based the product's landing in the market

Charleston, Sc, Us

- Designed a sales pipeline dashboard to aid clients in identifying unhealthy areas of the sales process and take immediate actions.- Curated and maintained the pattern library for BoomTown’s real estate search websites.- Created an onboarding dashboard to guide new clients during their first month and encourage good habits within the BoomTown CRM.- Conducted regular user interviews to inform user stories.

Charleston, Sc, Us

- Led usability studies for the consumer site, including creating participant screeners, writing test tasks, and recommending improvements based on analysis of test videos.- Collaborated to rework user flows. For example, reducing friction for a user to start a new search on the mobile consumer site. The new flow resulted in an initial 24% increase in conversion rate week over week. - Created low fidelity prototypes based on sketches or whiteboard sessions created with other design team members.- Regularly ran internal usability tests for new feature prototypes, including designing tests, facilitate the tests and suggest improvements based on test results. - Wrote detailed acceptance criteria for each new feature to facilitate a smooth hand-off from design to development and QA.- Recruited users for feedback interviews through email campaigns and conduct 15 minute user interviews to gain insight into the context in which users experience the consumer site.

Charleston, Sc, Us

- Created and managed corporate wellness plan including boot camp fitness classes, yoga classes and gym memberships.- Researched and designed solutions to alleviate parking issues at BoomTown headquarters- Responsible for human resource functions such as unemployment claims, EEO-1 report submissions and employee Performance Improvement Plans.- Submitted applications for Best Places to Work programs and developed initiatives such as adoption benefits based on employee surveys.- Redesigned company performance reviews to simplify the process and incorporate peer feedback as well as company core values.- Revised the employee handbook and assisted in its rollout to the company- Assisted in the search for a human resources management system (HRMS).- Led the implementation of the original HRMS solution.

Charleston, Sc, Us

- Lead of team of six Website Transition Coordinators in switching over 600 client websites from an old website design to a redesigned website on the WordPress platform.- Responsible for interviewing, hiring, training and managing all six Website Transition Coordinators.- Designed the communication plan for alerting all clients of the transition and why it was necessary.- Handled any escalations from clients unhappy with the change- Regularly communicated progress of the project to multiple teams and leaders within the company.- Worked alongside the Website Transition Coordinators on a full load of client website transitions.

Charleston, Sc, Us

- Aided Project Coordinators in provisioning of over 150 client websites- Created a multi-phase, multi-team disaster preparation plan- Developed and facilitated a 7 week “Jump On It” program for company leadership to discuss best practices- Rewrote employee handbook in a conversational, comedic tone to better reflect the company culture- Planned company wide (100+ employees) events like an Olympic themed 5K, company core values reveal and an Olympic themed 5K in conjunction with Run at Work day.- Coordinated office expansion including interviewing teams to determine space requirements, designing space layouts and purchasing furniture.- Helped design the new hire on boarding experience including Day 1 orientation, types of trainings need and schedule of trainings.

Bachelor Of Science (B.S.), Business Administration

Education record