Delivering the Internal Communications strategy and managing day to day activities of the Internal Communications team.- Delivered the 2013 Staff Conference and Awards. Working with directors and CEO to agree themes, key messages and content. Planning and logistics, budget management and attracting contractor sponsorship. Managing event staff and logistics, pre-conference filming and editing, liaising with AV and stage contractors, conference branding and design for over 500… Show more Delivering the Internal Communications strategy and managing day to day activities of the Internal Communications team.- Delivered the 2013 Staff Conference and Awards. Working with directors and CEO to agree themes, key messages and content. Planning and logistics, budget management and attracting contractor sponsorship. Managing event staff and logistics, pre-conference filming and editing, liaising with AV and stage contractors, conference branding and design for over 500 attendees.- Developed communications strategy, for staff restructure. Working closely with Senior HR Managers and CEO to develop key messages, plan delivery and regular communications for affected staff.- Developed the strategy for the re-launch of Internal Communications. Including new organisation values and strategic objectives, key messages, strategy for delivery and branding.- Project managed the development of the new Lewisham Homes website. Working to Prince 2 methodology, managing internal and external contractors, issue resolution, developing user testing and training. - Worked with CEO to develop regular CEO communications to staff. Leading on the delivery of regular CEO road shows, maintaining CEO blog and generating responses to staff comments.- Led on organisation Stakeholder engagement including and delivery of multiple staff events including manager’s forums consultation events and staff social events. - Managed the Internal Communications team and was responsible for delivery of business plan tasks, individual work plans, their personal development and issue resolution where required.- Worked with team Communications Champions across the organisation to generate and promote team news, promote successes and staff recognition across the organisation. Show less

My role was to ensure Lewisham Homes residents’, staff and other stakeholders are kept informed with timely, relevant and quality communications through various means. This includes:- Developing SMART communications plans for responsible service areas, supporting the delivery of their team and corporate objectives.- Designing, editing and arranging production of Lewisham Homes’ print publications including newsletters, handbooks and leaflets and contributing to the resident… Show more My role was to ensure Lewisham Homes residents’, staff and other stakeholders are kept informed with timely, relevant and quality communications through various means. This includes:- Developing SMART communications plans for responsible service areas, supporting the delivery of their team and corporate objectives.- Designing, editing and arranging production of Lewisham Homes’ print publications including newsletters, handbooks and leaflets and contributing to the resident magazine.-Storyboarding, filming and editing corporate films to for various campaigns including repairs, Community Involvement and Internal Communications. - Producing regular proactive press releases to promote Lewisham Homes’ successes and responding to and managing media enquiries from local, national and trade media.- Updating Lewisham Homes website with latest news and other content and producing monthly e-flyer newsletters for residents and local councillors.- Responsibility for project managing all aspects of internal and external communication for events such as press features, the staff conference, seminars and road shows.- Liaising with senior managers, local councillors, MP’s and other local stakeholders through e-flyers and the Lewisham Homes magazine.- Line management of Communications team apprentice including developing their work plan with SMART objectives and their continuous professional development. Show less

The role required the use of initiative and teamwork and included a high emphasis on Community Development. My role included• Forming and supporting Tenant and Resident Associations (TRAs) to enable residents to have a voice on local issues concerning their housing and local community.• Co-ordinating events to promote Lewisham Homes and enable widespread consultation with residents including the Lewisham Homes Open Day and resident induction days.• Leading on consultation with a… Show more The role required the use of initiative and teamwork and included a high emphasis on Community Development. My role included• Forming and supporting Tenant and Resident Associations (TRAs) to enable residents to have a voice on local issues concerning their housing and local community.• Co-ordinating events to promote Lewisham Homes and enable widespread consultation with residents including the Lewisham Homes Open Day and resident induction days.• Leading on consultation with a variety of hard to reach groups including Black and Minority Ethnic groups, the local Lesbian, Gay, Bi-sexual and Trans-sexual community and numerous faith groups to encourage greater participation form these groups in developing our services.• Developing and implementing a resident training program to build resident skills capacity. This has included, IT skills training, First Aid, Home repairs and courses to help TRA’s run effectively.• Facilitating resident Service Improvement Groups. This includes preparing committee papers, chairing meetings, providing accurate minutes and feeding the consultation back to the relevant services and residents. Show less

The graduate trainee scheme allowed me to undertake 3 different placements with the housing department, which required the use of different skills. These placements included;• Working within a neighbourhood housing office responsible for collecting income and reducing residents rental arrears. This required an awareness of support services and financial advice services available to residents, the ability to be able to negotiate affordable re payment options for residents, representing… Show more The graduate trainee scheme allowed me to undertake 3 different placements with the housing department, which required the use of different skills. These placements included;• Working within a neighbourhood housing office responsible for collecting income and reducing residents rental arrears. This required an awareness of support services and financial advice services available to residents, the ability to be able to negotiate affordable re payment options for residents, representing the council in court to recover arrears and undertaking tenancy checks.• Working within the Service Improvement Team assisting with the development of policy and transition from the London Borough of Lewisham to an Arms Length Management Organisation (ALMO). This included developing incentives to pay rent by Direct debit, developing an informational DVD for residents to fully explain our services, assisting with the staff transfer to the ALMO by preparing confidential staff transfer documents and bench marking Lewisham’s housing service against other local authorities to drive our service direction towards best practice.• Working within the Leasehold team to maximise income from services provided by the Leasehold Team. This included bringing legal charges in line with other local authorities and developing a policy to speed up the process of pre-assignment checks to 10 days. Show less