William Coggin Email & Phone Number

Charlotte, Nc

Selected by peers to lead a highly competitive development program consisting of multiple five week rotations within Global Banking and Global Markets operations.

Charlotte, Nc

Charlotte, North Carolina, United States

Oversaw the safety, continuous improvement, quality, continuity, and resiliency of multiple distribution centers totaling 1.4M square feet, a $30M+ P&L budget, and a team of four direct reports. • Managed a collection of strategic cost reduction projects, while exposed to several others, resulting in the annual savings of more than $1.5M, with no operational downtime or business recovery needed.• Identified training gaps, planned, and implemented an effective training matrix and instructional onboarding experience that decreased training time for new hires by 25+% while increasing operational productivity and mitigating turnover of team members.• Led efforts through collaborated with engineering and IT teams to deliver process improvements including 16 Standards of Work and 10+ Business Intelligence reports, resulting in the best operational month in the organization’s 90+ year history and overall improved operational cadence recognized by CEO.

Charlotte, North Carolina

Effectively managed a $5.8M P&L budget and a team of four direct reports, with an indirect team of 100+ members, that serviced customer needs through multiple communication platforms.• Led cross-functional team with diverse talents to execute a portfolio of six cross-functional projects with $1.75M+ in investment, with 100% ROI of two years or less approved and validated by our finance department.• Established and implemented 9 KPIs resulting in a $300K reduction in operating costs, a 20% increase in answered calls, and a 61% decrease in abandoned calls achieving best annual team performance in history.• Led a RingCentral VIOP conversion project resulting in the transition away from on-premises hardware enabling a fully remote workforce with zero operational disruption and an annual fixed cost savings of $80k+.• Coordinated a Salesforce Learning Management System project which enabled the standardization of team member’s processes, improved training and onboarding and created a $50k+ annual savings in operating costs while improved skill development goals for employees.

Charlotte, North Carolina Area

Led the daily operational activities of a 403K square feet facility and a $4.9M P&L budget with a team of 39 associates managed through a 3PL. • Project managed an Oracle WMS implementation which improved distribution center efficiencies and delivered $250K+ in annual labor savings while continuously maintaining $800M+ in shipments.• Developed and implemented 17 Standards of Work increasing overall team productivity, reduced shortages by $150K+ annually, and improved Outbound Accuracy and On-Time shipments.

Charlotte, North Carolina

Responsible for the daily analysis and forecasting of one-third of company's demand planning, over $200M annually in 25 different customer accounts, and collaborated with Executive Leadership, Marketing and Sales teams.• Increased overall forecast accuracy of Amazon accounts by 12% while planning over 3,000 SKUs totaling over $100M annually by monitoring Point of Sale and customer inventory trends.• Planned all commercial business accounts, improving forecast accuracy more than 20%, significantly improving fill rates of over 5,000 SKUs through communication and data analysis.• Led a lean project resulting in the strategic development and implementation of company-wide Exception's Report resulted in identification and resolution of $10M+ of orders needed.

Served as operational leader of over 90 Soldiers and $50 Million worth of equipment and sensitive items.• Developed and implemented multiple training plans and schedules which exceeded all annual qualification goals and resulted in the number one ranked unit in the region.

Led, planned, and coordinated all operations, training, and logistics for a team of 40+ employees, over $5M worth of equipment, maintaining 100% accountability of inventory while ensuring safety policies and procedures followed.• Utilized creative problem-solving methods in both domestic and austere environments, by consistently providing support with limited resources for more than 50 different projects requiring personnel management, logistical support, and distribution with 100 percent safety compliance.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Criminal Justice/ Hotel, Restaurant And Tourism Management