Will Patton Email & Phone Number

Redmond, WA

• Program managed the new Windows Update tech used for the Windows 10 November 2019 and October 2020 updates. With this new servicing tech, the update can be installed 8x faster than previous feature updates.
• Defined, led, and executed the Windows 10 Anniversary Update launch and subsequent roll out plan. Via the plan, 244 million devices were successfully updated in 3 months.
• Conceptualized and released a Windows first-run update experience to update PCs on prior versions of Windows 10 to the latest version. Averaged 60,000 successful updates per day.
• Facilitated a monthly Program Manager mentoring ring to share best practices, insights, advice, and support.

Redmond, WA

• Led a cross-team effort to better utilize, visualize, and gain insights from media platform customer telemetry data
• Partnered closely with the Media quality engineering team to deliver improved data processing and machine learning capabilities
• Launched a media health dashboard web site to help make data driven business decisions and improve the ability to quickly react to reliability and performance issues.
• Cohesively integrated data visualization technologies such as Power BI, HTML5/JQuery, Azure Elastic Search, and the Bootstrap web framework

Redmond, Washington

• Responsible for the audio platform in the Windows 10 - included Windows PC, tablet, phone, and Xbox One
• Led a team of Program Managers to plan, prioritize, schedule and deliver audio features such as hardware-based Cortana initialization, lossless audio codecs, Dolby Digital Plus codec enhancements, low latency audio.
• Released several Xbox One updates to enable USB microphone support and audio latency improvements. Game developers such as Ubisoft, DK, Red Storm, and Good Music launched karaoke titles based on these improvements.
• Partnered with the Intel and Qualcomm audio teams to bring up their latest chipsets and audio drivers on Windows 10
• Negotiated multi-million dollar license contracts with 3rd party audio software vendors

Redmond, Washington

• Led a team of Program Managers to plan, prioritize, schedule and deliver features in the audio and video pipeline for the Windows Phone 8.0 and 8.1 releases
• Managed and delivered key feature areas such as Media Foundation APIs, XAudio2 API, IIS Smooth Streaming, FM radio, audio routing capabilities, DXVA hardware video decoding, PlayReady DRM, and Miracast screen sharing
• Partnered with the Skype and Lync teams to conceptualize and deliver the Windows Phone video chat platform
• Hired talented program managers; provided performance management and career development opportunities
• Reported and presented status to senior leadership on a regular basis
• Negotiated and acquired source code from a 3rd party software vendor to increase platform audio performance and stability

Redmond, Washington

• Identified requirements and lead feature teams to deliver Windows Phone 7 audio and video features such as codecs, metadata extraction, phone/PC Zune media sync, adaptive streaming, and background audio playback.
• Created specifications with clearly identified end user scenarios, developer scenarios, product goals, localization, security and performance requirements.
• Managed audio and video silicon dependencies with Qualcomm. Communicated requirements, monitored status, managed issues, and lead weekly conference calls.
• Presented developer facing media features and APIs to ISVs enrolled in the beta program.
• Received Gold Star award for my contributions to the Windows Phone 7 and 8 releases

Redmond, Washington

• Led design effort for Siebel web-based Partner Sales Management (PSM) application. PSM is a cross segment initiative enabling core sales business processes used by the Microsoft field to collaborate with Partners.
• Defined rollout, deployment, and adoption strategy with PSM steering committee
• Collaborated closely with business users to prioritize features and recommend technical solutions
• Managed issues, schedule, scope, and resources for a $23M project
• Communicated and coordinated with the diverse groups across the very complex Microsoft customer/partner ecosystem
• Managed localization of the product in 10 different languages

Seattle, WA

• Owned setup, configuration, support, and teardown of Microsoft Surface tablets and still photo server on NFL football game days
• Performed real time investigation and resolution of still photo sync issues, server issues, hardware issues, and printing issues
• Directly supported coaches and players during games with app usability and technical problems

Seattle, Washington

• Managed Microsoft enterprise-wide data integration project of over 60 different systems to obtain an integrated view of the customer (followed SDLC).
• Supervised and guided testing teams on rebate and commission calculation systems. The Expedia commission system calculated over $13M of commissioned sales per month.
• Gathered business requirements for data quality and conversion.
• Developed technical requirements and specifications for Siebel CRM sales force, call center, consulting, and eChannel applications.
• Performed market research and analysis on various software applications.
• Delivered project plan, schedule, and resources needed for client proposals

Austin, Texas

• Introduced liquid cooling requirements for Power 4 series processors.
• Devised and built Power 4 motherboard lab testing fixture.
• Simplified Power 3 processor installation for RS 6000 Server group.
• Maintained processor cooling system and general lab infrastructure.

Dallas, Texas

• Managed projects and coordinated with customers/contractors.
• Designed utilities for manufacturing equipment installation.
• Uncovered bottlenecks in department cycle time.
• Tested and analyzed pack/ship packaging methods.