Will Hughes Email and Phone Number
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Experienced customer success professional for large, medium, and small enterprise organizations.
Workday
View- Website:
- workday.com
- Employees:
- 5
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Manager, Customer SuccessWorkday May 2023 - PresentPleasanton, California, Us- Promoted Associate Manager to Manager in FY2023 after consistently delivering outstanding results and demonstrating strong leadership as an Associate Manager- Consistently exceeded quota targets, achieving a 92% retention rate in FY2023 (despite economic downturn), 94% retention rate in FY2022, and a 100% retention rate in FY2021- Continually receive exceptional eNPS scores, with 9.8 in Employee Experience, 9.5 in Diversity & Inclusion, and 9.5 in Health & Wellbeing, surpassing company benchmarks- Successfully manage a highly engaged team of 8 CSMs, overseeing $35 million in annual revenue- Lead and oversee large-scale projects and programs, serving as both a decision-maker and subject matter expert. Notable projects include Digital Experience Transformation, System Integrations, and Enablement/Education Content
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Associate Manager, Customer SuccessWorkday Feb 2021 - May 2023Pleasanton, California, Us
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Senior Customer Success ManagerWorkday May 2020 - Jan 2021Pleasanton, California, Us- Recognized for exceptional performance and promoted from Customer Success Manager to Sr. Customer Success Manager in FY2020- Consistently surpassed quota targets, achieving a 92% retention rate in FY2020 and a 94% retention rate in FY2019- Successfully managed a dynamic and diverse book of business, ranging from large enterprises to emerging markets- Collaborated with customers and cross-functional teams to develop and execute platform implementation strategies- Proactively escalated issues, while identifying and capitalizing on future use cases to drive continuous adoption- Demonstrated leadership by mentoring and providing continuous coaching to several Workmates, fostering a strong and collaborative team environment- Active commitment to professional growth, successfully completing multiple workshops, including 'Having an Inclusive Mindset' and 'Influencing With Intentionality'
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Customer Success ManagerWorkday Aug 2018 - Apr 2020Pleasanton, California, Us
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Customer Success ManagerXplenty Mar 2017 - Jul 2018San Francisco, Ca, UsResponsibilities:- Managed customers in the small to midsize, medium, and large enterprise space via different business channels (Xplenty, Heroku & AWS)- Oversaw the implementation of professional services and general onboarding processes- Identified new use cases for customers to expand their usage on the platform- Oversaw renewals and moved our customers to longer-term agreements- Enhanced Salesforce data for reporting and outreach purposes- Upkeep for billing related mattersAchievements:- Reduced churn rate from 24% to -4%- Converted 37% of customers to an annual or multi-year contract- Identified upgrade opportunities, which averaged to 30% of revenue- G2 Crowd - "High Performer" & "Users Love Us"Acquired in 2018 -
Account Executive/ManagerSynconset Technologies Sep 2014 - Oct 2016Los Angeles, Ca, UsResponsibilities: - Managed full sales cycle from initial outreach to close- Onboarded and supported clients throughout product utilization- Presented 30 minute in-person/remote demos to prospects and clients- Conducted product trainings domestically and internationally - Converted data into reports to assist founders in business related decisions Achievements: - Average retention rate of 96%- Captured 53% of the market over the course of two years- Received highly exceptional reviews for my sales/product trainings- Managed our first studio contract (HBO), which led to renewal and an increased contract value- Moved into a closing/managing role within the first 5 months- 2016 Technical Engineering Emmy AwardTraining:- Sandler Sales Methodology -
Sales AssociateSynconset Technologies Jun 2014 - Aug 2014Los Angeles, Ca, Us
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Disney Cast MemberThe Walt Disney Company Dec 2010 - Dec 2011Burbank, Ca, UsResponsibilities:- Seasonal host at Wine Country Trattoria in Disney California Adventure Park- Scheduled computerized reservations and answered phone calls for guest services - Greeted and placed guests accordingly to create a positive guest experience- Trained via Disney Customer Service Program
Will Hughes Skills
Will Hughes Education Details
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University Of OregonBusiness & Communications -
Semester At Sea / IseInternational/Global Studies
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Laguna Hills High SchoolHigh School
Frequently Asked Questions about Will Hughes
What company does Will Hughes work for?
Will Hughes works for Workday
What is Will Hughes's role at the current company?
Will Hughes's current role is Customer Success Leader at Workday | Disney Alum.
What is Will Hughes's email address?
Will Hughes's email address is wi****@****nty.com
What is Will Hughes's direct phone number?
Will Hughes's direct phone number is +141567*****
What schools did Will Hughes attend?
Will Hughes attended University Of Oregon, Semester At Sea / Ise, Laguna Hills High School.
What skills is Will Hughes known for?
Will Hughes has skills like Film Production, Account Management, Sales, Customer Service, Microsoft Office, Training, Social Media, Final Cut Pro, Directing, Final Draft Pro, Salesforce.com.
Who are Will Hughes's colleagues?
Will Hughes's colleagues are Daniel Zuger, Deval Patel, Kiran Konada, Chris Hendrix, Enrico Blackwell, Greg Beretta, Derek U..
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