Will Hughes Email & Phone Number

Pleasanton, California, Us

- Promoted Associate Manager to Manager in FY2023 after consistently delivering outstanding results and demonstrating strong leadership as an Associate Manager- Consistently exceeded quota targets, achieving a 92% retention rate in FY2023 (despite economic downturn), 94% retention rate in FY2022, and a 100% retention rate in FY2021- Continually receive exceptional eNPS scores, with 9.8 in Employee Experience, 9.5 in Diversity & Inclusion, and 9.5 in Health & Wellbeing, surpassing company benchmarks- Successfully manage a highly engaged team of 8 CSMs, overseeing $35 million in annual revenue- Lead and oversee large-scale projects and programs, serving as both a decision-maker and subject matter expert. Notable projects include Digital Experience Transformation, System Integrations, and Enablement/Education Content

Pleasanton, California, Us

Pleasanton, California, Us

- Recognized for exceptional performance and promoted from Customer Success Manager to Sr. Customer Success Manager in FY2020- Consistently surpassed quota targets, achieving a 92% retention rate in FY2020 and a 94% retention rate in FY2019- Successfully managed a dynamic and diverse book of business, ranging from large enterprises to emerging markets- Collaborated with customers and cross-functional teams to develop and execute platform implementation strategies- Proactively escalated issues, while identifying and capitalizing on future use cases to drive continuous adoption- Demonstrated leadership by mentoring and providing continuous coaching to several Workmates, fostering a strong and collaborative team environment- Active commitment to professional growth, successfully completing multiple workshops, including 'Having an Inclusive Mindset' and 'Influencing With Intentionality'

Pleasanton, California, Us

San Francisco, Ca, Us

Responsibilities:- Managed customers in the small to midsize, medium, and large enterprise space via different business channels (Xplenty, Heroku & AWS)- Oversaw the implementation of professional services and general onboarding processes- Identified new use cases for customers to expand their usage on the platform- Oversaw renewals and moved our customers to longer-term agreements- Enhanced Salesforce data for reporting and outreach purposes- Upkeep for billing related mattersAchievements:- Reduced churn rate from 24% to -4%- Converted 37% of customers to an annual or multi-year contract- Identified upgrade opportunities, which averaged to 30% of revenue- G2 Crowd - "High Performer" & "Users Love Us"Acquired in 2018

Los Angeles, Ca, Us

Responsibilities: - Managed full sales cycle from initial outreach to close- Onboarded and supported clients throughout product utilization- Presented 30 minute in-person/remote demos to prospects and clients- Conducted product trainings domestically and internationally - Converted data into reports to assist founders in business related decisions Achievements: - Average retention rate of 96%- Captured 53% of the market over the course of two years- Received highly exceptional reviews for my sales/product trainings- Managed our first studio contract (HBO), which led to renewal and an increased contract value- Moved into a closing/managing role within the first 5 months- 2016 Technical Engineering Emmy AwardTraining:- Sandler Sales Methodology

Los Angeles, Ca, Us

Burbank, Ca, Us

Responsibilities:- Seasonal host at Wine Country Trattoria in Disney California Adventure Park- Scheduled computerized reservations and answered phone calls for guest services - Greeted and placed guests accordingly to create a positive guest experience- Trained via Disney Customer Service Program

Bachelor’S Degree, Cinema Production/Studies, Business & Communications

International/Global Studies

High School