William Bailey Email & Phone Number

High Point, Nc, Us

Greensboro, North Carolina, United States

Analyze business processes, workflows and objectives to develop automated and/or streamlined solutions for business systems Effectively develop and maintain working relationships with business partners Create requirements documentation, test plans and test scripts for quality assurance (QA) and user acceptance testing (UAT) Facilitate and/or perfomr Quality Assurance and User Acceptance Testing Act as liaison between business and IT to deliver configuration changes to business systems Manage business validation rules within specified systems as neededParticipate in the training of end users on system releases/upgradesSupport internal and external customers as a problem solver Participate and contribute to the development and success of the Business Systems team

Controlled the processes and data that pertained to the origination process, specifically for the pricing system, SuperTRUMP and the dealer application system, TransACTIONsmParticipated in the development and decisions made in regards to these systemsCreated scenario test plans for testing of fixes and/or enhancementsTested enhancements and/or changes in QA and UAT environmentsTrained new and existing users on the process and changes made to systems

Monitored calls for training and compliance purposes via remote and/or a side-by-side settingAudited a determined amount of buyout quotes on a monthly basis to ensure accuracy and to provide feedback for compliance and trainingApproved buyout quotes created by the specialist that exceeded $75,000Researched and made the appropriate account correctionsAssisted in the development of the Interactive Voice Reponses (IVR) system

by providing calculations needed for buyout quotes, assistance in research, and backup to large call volumesComputed buyout quotes for True and Fair Market Value leasesContinued to manage and reconcile several large fleet accountsResearched and made the appropriate account correctionsPulled various reports requested by internal and external customersTracked call volumes and reported to management on weekly basis