William Breen Email & Phone Number

Virginia Beach, Va

World's leading cruise agency, largest partner for all major cruise lines, with 35 industry-leading brands.Directly responsible for the overall performance, motivation and growth of a team of 25-30 agents. These agents take both inbound sales and service calls. Also helped in the development of a new position, Full Service Agents, that are equiped to handle in-house service calls.Responsible for the interviewing, hiring and training of new Customer Care team… Show more World's leading cruise agency, largest partner for all major cruise lines, with 35 industry-leading brands.Directly responsible for the overall performance, motivation and growth of a team of 25-30 agents. These agents take both inbound sales and service calls. Also helped in the development of a new position, Full Service Agents, that are equiped to handle in-house service calls.Responsible for the interviewing, hiring and training of new Customer Care team canidates.Co-Developed and presented Loyalty training program to all Customer Care agents - approximately 450 sales and service. Show less

Suffolk, Virginia

Waiter in one of America's Top 50 restaurants-2009 & 2010; Wine Spectator Award for Excellance

Norfolk, Virginia Area

Fine Dining Waiter & Trainer for Best In Hampton Roads; Responsible for inventory & ordering of wines-Wine Spectator Honoree

Greater New York City Area

Classroom teacher-3rd, 4th & 5th grades: Summer school English teacher-11th & 12th grades

Greater New York City Area

Fine Dining Waiter while attending Graduate School

Greater New York City Area

Manager of Fine Dining French Bistro/NYC Landmark: Responsible for guest satisfaction of 300 seat restaurant: Hiring and Training of waitstaff: Development of wine list, maintaining inventory and ordering

Greater New York City Area

Master Of Science (M.S.), Education

Activities and Societies: Honors

Bachelor Of Arts (B.A.), Economics