William Britton Email & Phone Number

Wheaton, Il, Us

Oakbrook, Illinois, United States

As a Market Risk & Loss Prevention Advisor, I support all risk and fraud/loss related processes. Minimize operational risk and adhere to organizational policies and procedures. Acts as subject matter advisor. Coach staff to recognize risk and fraud/loss activities. Provides tools to aid in prevention and detection. Conduct risk-related coaching for branch employees and audit/security coaching for branch management. Work with stakeholders and serves as an escalation contact on matters relating to fraudulent/suspicious activities where appropriate. Self-identify areas of operational weakness and effect change with regard to operational risk and adherence to internal policies and procedures. Research and analyzes operational trends and risks to detect and / or prevent possible fraudulent or loss activities and transactions. Addresses complex situations and prepares appropriate documentation.

Willowbrook, Illinois, United States

Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.

Wheaton, Il & Lombard, Il

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

St. Charles, Il

Targeted sales of Educational materials to Public Schools, Private Schools and Public Libraries in seven states across the US. Sales included print materials such as books and magazines, digital online programs, and personal development trainings for Educators and Administrators. Initiated sales and marketing calls to prospective or current clients. Developed a strategy to target schools and Public Libraries to maximize sales. Communicated with customers and responded to opportunities to impact sales and customer satisfaction. Maintained accurate and up-to-date sales/services records of all activity in assigned territory, ensuring that all departments receive the necessary information as required. Built rapport, developed, and expanded customer relationships with each Chairperson and school personnel by understanding individual requirements/expectations and meeting their needs.

St. Charles, Il & Aurora, Il

As a Lead Teller Operations Supervisor, I was responsible for delivering an exceptional customer experience in both the drive up and lobby of our branch location. I worked closely with the Branch Manager to improve bank performance and profitability, responsible for promoting new products and selling new accounts to non-customers, supervisor overrides and managed the teller line. Responsible for ensuring the ATM was fully stocked and operational at all times and conducting audits on cash boxes, teller cash dispensers and ATM's, creating the branch schedule for both the Teller Line and Platform sides. I was also responsible for coaching / mentoring tellers by leading by example on how to deliver a unique customer experience aimed at improving the customer’s financial well-being. I would also educate customers on alternatives available for their financial interactions, use of mobile banking, ATM banking and telephone banking.

Geneva, Il & South Elgin, Il

Served as Operations Coordinator for a Fortune 500 Company. Responsibilities included reviewing prospective employee applications, interviewing, and selecting qualified candidates. Conducted new hire training and processing of company required on-boarding paperwork. Processed Credit applications by obtaining customer information to enter data into the company’s computer system and up-selling. Rapidly advanced to this position from cashier where responsibilities included promoting and selling product replacement and service plans and general customer service.

Associate'S Degree, Business Administration And Management, General

High School Diploma