William Brown Email & Phone Number

United States

York, Pennsylvania, United States

Performed technical analysis, cost estimation, review and approval, and continuous improvement. Collaborated with engineering teams to analyze technical specifications, drawings, and project scopes. Determined cost breakdown of each project component. Collaborated with management and senior stakeholders to review and approve quotations before client submission.Prior experience includes 9 years with Graham Engineering, York, PA, as a Service Department Manager, Technical Customer Service Rep, Department Supervisor, Group Leader, and Assembler. Received leadership awards for developing 2 departments. Process improvement that streamlined the quotation process and enhanced the accuracy.

York, Pennsylvania, United States

Prepared cost estimates for marketing proposals for hydroelectric equipment. Communicated technical data to procure manufacturing-related services. Created detailed technical scope of supply to accompany cost estimate in writing. Prepared proposals for customers from $20K to $10M. Created estimating templates and managed updates to cut estimating time.

Hunt Valley, Maryland, United States

Created, prepared, and delivered reports to multiple departments. Monitored employee/customer interactions to assess service quality. Evaluated personnel performance. Implemented incentives/team-building events to boost morale. Scheduled employees. Cataloged all calls and resolutions in CRM for traceability. Lessened customer call-back time and resolution. Reduced warranty cost by providing machine maintenance training.

Dallastown, Pennsylvania, United States

Assessed manufacturing processes for 2 plants/2 shifts and recommended improvements to increase productivity. Determined crew requirements, scheduled employees, and worked with HR to meet changing production schedules. Reviewed and resolved repair and maintenance problems. Managed internal operational standards and met productivity targets. Incorporated training and certification matrix. Reduced rework by using cross-training and the matrix. Decreased manufacturing hours via Lean Manufacturing and 5S. Implemented cross-training of employees to help with schedule bottlenecking. Co-redesigned production line to cut manufacturing hours.

Dillsburg, Pennsylvania, United States

Closely monitored, assessed, and improved customer service and operational processes for the manufacturer of CNC machines that make windows. Implemented higher standards for customer service developed in collaboration with the management team to meet/exceed customer expectations. Covered responsiveness, communication, and problem-solving. Streamlined existing operational processes by eliminating bottlenecks, achieving a reduction in processing times. Recouped customers and generated $2M in immediate new contracts based on improved service capabilities.

Glen Arm, Maryland, United States

Coordinated services for corrugated box plant clients located across North America. Implemented customized service plans that complied with clients' goals and preferences. Created accurate, detailed timelines for production services, with timely notification of changes. Maintained stock levels within ideal parameters to optimize supply levels for expected needs. Meticulously monitored and ensured strict compliance with safety protocols.

York, Pennsylvania, United States

Led team providing training, maintenance, service support, 24-hour hotline, service estimates, and spare parts to customers of this manufacturer of warehouse automation equipment. Ensured adherence to all service level agreements (SLAs). Provided detailed job training to the team. Maintained effective customer service which in turn helped increase overall sales by 18%. Met with customers to discuss their service needs and offered them available solutions. Assigned to the Safety Board to reduce lost time accidents.

Education record

Education record

Business Administration And Management, General