OPERATIONS MANAGEMENTAn approachable, team-centralized, and results-oriented operations leader with extensive experience streamlining operations, managing resources, driving initiatives, and leading staff to achieve company and team goals. Known for taking improvement ideas from concept to launch to generate cost savings and customer experience. Successfully manages projects through strong cross-organizational and cross-cultural partnerships, developing competitive implementation strategies, and advancing overall production, operational, and organizational goals. Technical proficiency in Microsoft Office, Visio, Citrix, SharePoint, BES, CRM, EDW, SQL, and Outlook.Core Competencies: Process Mapping • Value Added Analysis • Reporting • Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) • Lean Processes (Six Sigma) • Customer Service Focus • People Management • Talent Development • Project Management