William D. Email & Phone Number

Remote

Address Inbound Chats/Emails/Calls with users on policy or Portal/API navigationField 80+ user inquiries regarding SaaS faxing requirements (i.e. sending/receiving faxes, API setup)Generate JIRA tickets to be treated by the Development/Engineering team for possible bugsSupply requested documentation (BAA/NDA letters) under HIPAA ComplianceAid customers in FaxBridge orders, provisioning numbers and carrier port requestsMaintain communication with multi-department support to ensure customer updatesClarify generated user reports and billing invoices or route to proper department

Las Vegas Metropolitan Area

• Support a small group of Agents through Shadow sessions, group and/or one-on-one meetings via Slack and Google Meets• Identify areas of improvement and gaps in knowledge• Provide Agent feedback on strengths and opportunities during side-by-sides

Las Vegas Metropolitan Area

• Assist customers with real-time urgent account specific issues• Support the removal and placement or closure of account and account restrictions• Investigate potential Bad Actors for Fraud, Account Takeovers and Identity Theft• Initiate JIRA tickets for escalated issues to the proper department and inconsistencies with SOPs

Las Vegas Metropolitan Area

• Direct onboarding process for new crypto accounts• Educate users on order placements, price discrepancies and outages• Equip customers with tools for implementing crypto wallets and cryptocurrency gifting• Verify Inbound Crypto Wallet transfer completion or status for Outbound ACAT transfers

Las Vegas Metropolitan Area

• Guide users via email through account updates, order placements and setup of payment• Ensure payment method issues and tax document inquiries/requests are resolved• Maintain (exceed) metrics expectation via remote employment• Verify that all Compliance Regulations relating to FINRA & SEC are adhered to

Greater Southern California And Las Vegas Area

• Troubleshoot procedures in working physical and logical problems• Configure and maintain proper Internet latency via (VPN) routers, hubs, switches and firewalls• Support small to medium enterprises with basic server and networking troubleshooting• Work concurrently with various technologies including proficiency in security and wireless technologies• Keep professional composure while working under a timed and pressured environment

Las Vegas, Nevada Area

• Assist select clientele with newly introduced Online Experience• Manage corporate and clientele PPI under policy and restriction• Develop and direct urgent multi-phase investigations involving user and system-related technical errors• Reconcile API system errors and user issues regarding bookings and payments• Corroborate user accounts and report bad actors for risk assessment

Las Vegas, Nevada Area

• Achieved and maintained highest KPI Metrics Sitewide an unprecedented three consecutive months• Nominated as Highest Statistical Performing Employee six months running and highest average performance on Livechat team overall• Provide front-end client support for newly introduced Livechat Pilot Program in Airbnb North America• Assist users with Real-Time knowledge of platform navigation and account-related guidance• Redirect select users to proper on-site departments• Document and report unknown affected software and system related issues to Internal Technical and Developer/Engineering departments• Prepare, train and assist with assimilation of Livechat product to client-to-client Asian department

Las Vegas, Nevada Area

• Tutor clients on building/preparing best business practices as hosts and ambassadors of Airbnb

California

• Monitor and report unsafe or delay occurrences using latest telecommunication devices• Coordinate time-frame of inbound/outbound arrivals, departures and scheduled pickups• Complete Multi-stop deliveries to major grocery stores and independent businesses• Transport freight using Day Cab, Sleeper and Conventional Tractors with 48' and 53’ Trailers• Retain company awareness of client/customer base requirements and recommendations• Establish lasting relationships with new and existing commercial clients and businesses• Maintain exemplary customer service when interacting with company clientele

Pomona, California

• Maintain intermediate knowledge of OTR equipment to accommodate prolonged use• Transport freight containers throughout California and the Greater Western Region• Utilize latest tracking and GPS software/hardware to deliver time-sensitive parcels to customers

Pomona, California

• Transport medical supplies to various Blood Drive sites using Box Trucks, Bobtails and Extended Buses• Create layout structure for Blood Drives to be used by staff• Assist donors with acclimating to the donation process• Educate potential donors while providing exemplary customer service• Document and process blood byproducts for lab verification• Adhere to all cGMP, SQuIPP, FDA, SOP, DOT and FMCSR guidelines regulated by federal and state policies• Document and file Driver Logbook and Pre/Post Trip Inspections into system database

Ontario, California

• Acquire necessary licensing and endorsements including FAA & AOA Security Clearance, CDL, Hazmat, Doubles/Triples and Tankers• Load docked containers using forklifts and/or pallet jacks• Verify proper shipping and receiving manifest documentation• Transport freight using 48’ and 53’ tractor trailers and other various vehicles• Marshall daily inbound and outbound Boeing 767 or DC-9 airliners onto the tarmac• Calculate weight and balance of outbound Boeing 767 aircraft• Direct Top-Deck ramp agents with accurate and precise loading locations• Maintain daily Driver Logbook and DVIR records• Monitor and remain current with all DOT and FMCSR State and Federal Regulations

Asd Certification (High Honors), Computer Systems Repair, 4.0

• High Honors Graduate • Familiarize and adapt to multi-facet network topography. • Acquired an excess of 720 hours in extensive hands-on.

Certification, Graphics Design

• Introduction to Graphics Design and Multimedia through various tools and techniques • Create robust storyboard layouts and art clips.

Diploma, Art Iii